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February 2024 by Casey Baker
DO NOT USE ATM’S AT THIS LOCATION!! Twice now I’ve had two DIFFERENT ATM’S keep my card and both times I was told they couldn’t do ANYTHING about it since they “don’t own the ATM’s that aren’t attached to the building even though they say Capital One and are on our property”. They had to cancel the card and send another one which takes 7-10 days. Two weeks later I used a different ATM at the Mandeville location and went to deposit cash but it kept my card once again and the machine spit some of my money out on the ground and kept the rest in the machine but did NOT deposit it. Instead of Capital One pulling the camera to validate my claim they told me they would have to investigate it first before returning my money which I didn’t get until several days later. The only reason I rated a 1 is bc I couldn’t choose 0. Hands down the worst customer service I’ve ever experienced anywhere. Very sad
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February 2024 by HoftHomeCrap
How do I give CapitalOne-Crap-A-Zoids zero stars? Anybody?
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January 2024 by Eliza Carroll
I had something very scary happen today. I deposited cash into the ATM, an error message popped up, and the ATM returned $63 and my debit card. $1357 was still in the ATM unaccounted for. I frantically went into the bank when they opened. I had tears in my eyes because times are tough right now. Everyone was extremely helpful. They went above and beyond. Although it is not settled yet I was very satisfied with the service and love I felt from the staff. I have high hopes this will be resolved quickly. Thank you!
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September 2023 by Randy Ford
Absolutely ridiculous! Bank of this nature can’t cash a 8k check saying it’s too much, will NEVER use them again.
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December 2022 by Robert Paul Nelson
1 star is a stretch I think the problem with Capital One is collectively the employees in all levels ignore problems and just let them escalate higher and higher. many employees multiple branches to corporate
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October 2022 by Melissa M Tornabene
Clerks are always friendly never rude. They always answer any questions with a smile. Lines move very quickly unless person is slow getting deposits ready to send to cashier. Pens always work. Phone customer service is also amazing. I love banking with capital one. And no OVER DRAFT fees now. Yay
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June 2022 by G. M. Reiss
Capital one sucks. This is now the second time I've gone to this branch to find it completely closed during normal business hours. Sign sending everyone to downtown location. Cap 1 offers the leadt personal services of ANY banks in the area. Will be closing my account as soon as they have staff in this location to do so.
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May 2022 by Kellogg, R.
CapitalOne is the strangest company. One day they are excellent and the next day they are terrible. Closing the HWY 190 branch in Covington by WalMart and leaving the Highway 25 branch open makes no economic sense. The 190 branch was always busy and it is in the heart of a major business/shopping area, while the Highway 25 branch is not in a good area for most people and it takes too long to fight traffic to get there. I have had some very good experiences with the staff at the 190 branch so I'm sad that as of June 30 my business and personal accounts will be moving to Gulf Coast Bank and Trust. This is directly because of an unexplainable decision to close the 190 branch. I am in business development and I am dumbfounded that Capital One would do this, while leaving the slow and poorly located Highway 25 branch open.
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March 2022 by Melissa Marshall Tornabene
Clerks are always friendly never rude. They always answer any questions with a smile. Lines move very quickly unless person is slow getting deposits ready to send to cashier. Pens always work. Phone customer service is also amazing. I love banking with capital one. And no OVER DRAFT fees now. Yay
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September 2021 by Nick Moore
Reviewed them poorly about 6 months ago and since then this Capital One location (Hwy 22) has changed the way I feel about the items I was unhappy with. Fair being fair, I'd like to upgrade my review from 1 to 4 stars. They have lately been quick, extremely nice and very helpful. Thank You!
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August 2021 by Peace Boi
Thanks to Michael I got the money I needed
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April 2021 by RON GLOCKNER
Lobby is never open, thinking they are about to close. Think I will close my accounts and try some one new.
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March 2021 by Jules M
Very friendly teller. Great conversation while helping me. Actually exceptional service. I really appreciated this visit.
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March 2021 by Nicholas Moore
This Capital One location is absolutely the worst part of my week, every week. Always understaffed and randomly have the lobby closed in the middle of the day on any given day. To top it off, the whole damn bank was just closed at least 30 minutes early today.How on earth do they get away with this consistently?
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February 2021 by Papa J
Capital One bank is really beginning to tick me off. They recently closed the branch by me. It seems that all of their ATM machine have troubles accepting checks. I must try several times to be successful. One time, I absolutely could not deposit some checks. Recently they eliminated the ability of text messages for debit card transactions no doubt to better serve us. I will be changing banks soon.