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January 2024
Don’t rent from here. They gave us a Tesla with sensor issues so we couldn’t even charge the car. When we addressed this issue with the customer service they just sent us a generic “thank you for letting us know” email. Don’t spend your hard earned money on Hertz.
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December 2023
GO ANYWHERE ELSE BUT HERE. Arrived Thanksgiving to find out there were no more cars even though I am a Presidents Club member and had a reservation for the last 6 months. The “Operations Manager” Tori claimed it’s our issue, not hers. Also, refused to give the General Managers name and was extremely unprofessional.
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November 2023
Awful customer service. Wait times for a reserved car was well over 4 hours. Three different employees at Hertz and Dollar (because they're owned by the same company), told me that fuel will be waived due to the extremely long wait. That was a lie. I was charged $100 for fuel. Will never be using Dollar or Hertz again.