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July 2024 by Chasity Garrett
DO NOT GET SERVICE-Horrible customer service I made a payment arrangement and called a live agent she confirmed my services would not be disconnected but my services were disconnected.
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May 2024 by Trevor Halford
Over priced and hidden fees are getting annoying...
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March 2024 by Kathy Little
Hate how your automated system works, because it doesn't. 5 to 7 calls for it to constantly tell me to go online and fix the problem, an agent can't help me, then hang up. How can I go online when my internet isn't working and it doesn't ask how can they help. I had to get in my car, drive across town to an office to talk to a real person for them to troubleshoot then, to get an appointment two days away. BUT in the meantime, I'm still being charged for cable. If I'm late a REAL person will call for the money, BUT when I need what I'm paying for fixed, they all turn to robots.
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January 2024 by Brandi A
Rude woman sitting at low desk wouldn't give me her name and told me "nobody in here going to give you my name either." Nor would she help me trying to get information about low-cost computers offered through a government program. Attitude all the way. My recording was too large and cut short. Due to my spouse being laid off, I was recently eligible for reduced price internet. I called some 1 (800) number to apply and was told it's a 3 day determination time. My last bill showed what my normal draft would be, although they drafted $30 less than my bill showed that they would. That's when I assumed that I was eligible. I went in here hoping I could get some direction, but I was met with rude and condescending behavior. This is who I choose as my provider and get treated like I'm wasting their time to help me during a simple inquiry. We need a computer for work searches and resume writing. No help here on how to get a deal before he gets back to work. Smh
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January 2024 by William McCord
Xfinity is my all time favorite service provider for in home internet, specifically for Houma. I’ve never had it anywhere else, but it’s definitely good in houma, and it’s cheaper than most other companies for internet for the same wifi speeds.
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December 2023 by kenny fisher
Everyone at the local store was fantastic...friendly and knowledgeable..Couldn't ask for better..
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November 2023 by Jeff Johnson
The worst company to deal with !!! Don’t do it I don’t care how good the deals sound stay away
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August 2023 by Victor Arrieta
Nothing positive to comment.
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August 2023 by Pam
Worst service waste of money can never speak to a live agent
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July 2023 by Telia-ann LeBlanc
I was in and out also got all my answers for the changeover to a new house
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July 2023 by Jody Schouest
Very helpful
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July 2023 by Bianca Porche
They were not organized and not enough workers
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July 2023 by Luhh Rome
The best
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June 2023 by K Deep
The worst service we have ever had we had a bad router nothing coukd pick it up over 20 ft away we had argue about getting a new one a month later tech comes out telling us it must be something in our house then finally installs a new one and everything works. He takes old router with him they try charging us for 2 routers that takes hours of phone calls we finally so sick of them we cancel service and they keep billing us saying we owe them for the router that didnt work and their tech took we had it auto billed to a credit card they have tried billing for 3 more months we disputed the charges and now have sent the days and times we have talked to them about this 9 phone calls and 4.5 hours of our time. Worst customer service I have ever seen
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March 2023 by Angela Robinson
I went late in the afternoon. It wasn't crowded and I was there less then 20 minutes. Great customer service!
