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August 2023 by Cathy Sutton
Both Dylan and Lucy, at the Covington location, were incredible. They explained the difference in the phone models to me, answered all my questions, were patient as I made decisions, and then helped me transfer everything over to new phone. Wouldn’t go anywhere else.
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June 2023 by Deborah macholl
I went to this location with a problem of being billed for a service I had canceled.Christian and Tyler were immediately ready to help me resolve the problem. They were helpful and immediately solved the problem by calling management. I appreciate how fast and with extreme kindness about my concern. I recommend both the quality of service and their kindness.
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April 2023 by Nancy
Great people and get the job done fast
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March 2023 by Claire Roy
We love this T-Mobile store. Everyone is so pleasant and helpful. We make an effort to specifically come to this location when we need anything.
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December 2022 by Catherine Pilie
Had a serious issue with my phone that customer service by phone was completely inept at finding a solution. I brought it to the store on Hwy 21 in Covington La. Dylan took care of my problem in less than 5 minutes. I could not believe it. Dylan saved the day!
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October 2022 by Snizzums01
I finally joined T-Mobile and got the new iPhone 14 pro. Loving it!!!!! Employees were very very helpful and knowledgeable.
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August 2022 by Jerome Kurpel
Daniel the mobile expert was very helpfull! People like daniel are the reason I have been with tmobile for many years! Thanks!
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August 2022 by shannon elizabeth
I highly recommend this t-mobile store. Brennan and Liz go above and beyond to help their customers. ?
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May 2022 by Troy Theriot
The staff was very helpful and knowledgeable.
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November 2021 by George Colwart
I know my limitations. So when I had to upgrade my phone (old phone no longer supported), I decided to bring the new phone into this T-Mobile store to have it set up properly. I’m very glad I did. Elizabeth was very patient with my many questions as she expertly set up my new phone. When she hit a snag, Wesley helped her through it. Stephanie even helped them out on one issue over the phone on her day off! I stopped in the next day with a billing question on insurance protection, and Stephanie expertly resolved the matter. It was very refreshing to receive such excellent customer service on both visits! Thank you.
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July 2021 by Michael Simpson
Every time I go in to the Covington T-mobile next to the awesome cookie place, they are pleasant and knowledgeable! I drive 30 minutes to that store because I trust them. Highly recommended. Awesome cookies and awesome reps at T-mobile.
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March 2021 by Shavonka Williams
They are unprofessional have no communication with each other one associate tells you one thing n another one tells you another
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March 2021 by Carolyn Abadie
John was absolutely wonderful and so helpful! I had to get my SIM card switched from Sprint to T-Mobile. While I was there upgraded my plan to a much better price. the rest of the staff informed me of T-Mobile Tuesdays and since it was Tuesday when I went they also gave me an adorable little collar for my cat. ?
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February 2021 by Hugo Gomez
John was awesome helped me out transferring all my data to new phone, great service.
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February 2021 by Blanca Canales
Very friendly staff and they worked hard to make sure I had everything I needed. John was very helpful and professional.
