September 2021 by john gist
Went for my appointment and someone put on another day, now I have to go back, someone isn't paying attention to there Job, this is not the first time having problems with the company , very disappointed with the company, I also was giving two oil changes for the last time and it was never done, can't keep promise and appointments. Sad
September 2021 by Timothy Williams
They took care of My 03 Suburban when i bought it to them from evacuating from New Orleans from Ida.?'s and Very Professional
August 2021 by Roger T.
Yelp said they were open. I called them and verified. Drove 18 miles to get parts. Sign on door indicated they were open, yet, They had their doors locked.
July 2021 by Steve Durham
Called ahead 3 days in advance to order new tire to replace a blowoutHad 8 am appointmentThey didn’t order tire so had to settle for another brand and had to wait 2 hours to get one tire mounted
June 2021 by Taylor Burdine
I have never had a good experience here. First I buy a one directional tire and they mounted it on my rim backwards. Then they broke off my tire sensor and instead of fixing it or doing ANYTHING about it to make it right, they just handed the broken sensor to me and said "sorry this broke off".. Excuse me, WHAT?? This is the worst place to go for your tire needs. Save yourself!!!!
June 2021 by Ike Ojukwu
Worst customer service experience ever. The bald guy with the red beard needs to be fired. They are rude and treat customers with the lowest respect.
June 2021 by Drb12
Ahhh the generic response. This is an example of their lazy incompetent service.
May 2021 by Brittany Madden
Woke up to a flat tire this morning. Aired it up and brought it to Pep Boys. They were able to beg me in pretty quick and got a nail out and patched my tire. Thankful for such great customer service and how fast they took care of me since I had to go straight to work! 10/10 would recommend.
May 2021 by Jhona Murphy
They gave me a price without knowing what parts I would need.... How is this possible?? They charge women double price than they do males. And they are very disrespectful, rude. Hang the phone up in your face. And their waiting room is very filthy. I will never take my car's back there. Or recommend their services to anyone. Im letting every one know how they treat people!!!!
March 2021 by Michael Stuckey
Use to be a time if you needed aftermarket parts this would be the place to go. Now that they no longer have a store side, and they just offer oil changes and tires there is no longer a reason for me to spend money there. Quite sad. Lost my respect.
March 2021 by Andrew Martin
They are very inexperienced can’t mount low profile tires!
January 2021 by Michelle Hollowell
Did a wonderful job. Communicated with me through the complete process. The only thing was it took a little too long even though I was told they weren't busy.
January 2021 by Joseph Lee
Jerrad was great at scheduling a 120 point vehicle inspection on pre purchase inspection, for a 2001 C5 Vette, before I saw the car.Pep boys is the only repair facility, that can get you in the same day you call, and start work the same day, while other places are overbooked for several days.I have used PepBoys for 10 years & ever time I call a new one I feel like ii is the employees I know, from 1 I have used before.Definitely a place I always do business with and never have any complaints.Thanks Jerrad...J.L. Houston, TX.
November 2020 by Luis Saenz
They don't have time to mount a tire on a wheel to help a traveling family with kids that has been on the road for days and are in danger while the big semi trucks are passing by too close, they just said: we can't help you until 4:30 pm, that's 6 hours later, why can't they be flexible in a situation like this?
November 2020 by Tommy Hall
Went in on Sunday afternoon to get a tire plugged or patched. After watching tech stand by my truck on his phone for 15 minutes I was told they wouldn't repair the tire because I needed tires. I wish I could post a photo with PLENTY of tread left. I went to Firestone next door and they repaired the tire.Lesson learned....never again Pep Boys