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August 2022 by Brooke Brown
There ain’t nothin in the store!! How is it even in business still?? No kind of cutomer service at all but I see why , simply bc there’s nothing to sell lol. Very sad you have to order off the website to get what you need.
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June 2022 by Maeve Charles
This is a small store and during my visit several things were out of stock, and there was not even a cashier in the store. I had to locate a regular JC Penney employee to check me out. If the store was well stocked it would have overcome the fact that it was a small store to begin with. Overall I was not impressed.
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January 2022 by Blondie M
Love Sephora at J C Penney. Wonderful customer service & consultation on make up & skin care products. The staff actually remember me from previous visits...LOVE IT.
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February 2021 by Donna Edwards Colley
I always liked and felt comfortable going to this store at Ky Oaks Mall. So I went there frequently the staff was always so nice. I went to see what they had in a new product they started carrying. I was met at the entrance and was told I came to their store frequently and obviously didn’t have what I needed. Told me to drink water, take vitamins and see a dermatologist. They didn’t have anything I was looking for. She was very rude. The man that works there keep staring at us the whole time she was speaking to me. She accompanied what she wanted... I will no longer shop there.
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February 2021 by Bethany Owens
I go to Kentucky oaks mall location. The staff there has always been helpful with helping me find what I’m looking for. I would recommend this store to anyone
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February 2020 by Damenya M. Howard
This is one of the best locations!! Their customer service is unmatched!
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November 2019 by jaycob minnick
i love Ulta beauty but i decided to take a trip into Sephora to see what they had differently and i didn't get approached at all while i was in there or even greeted guess ill be staying with ulta
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September 2019 by Abby C.
Beth was super duper sweet. I was looking for something to splurge myself with for my birthday and she helped me find something and was sure to let me know what deals would be going on. I have been to so many different Sephora's before and this one was the best customer service I have received because of Beth.
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September 2018 by Toni Brown
This place is the best in the mall for beauty. LOVE! The advisors are unmatched, thank you for all your help.
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June 2018 by Samantha Hunt
Love the manager Amanda! She was helpful with the exchange and purchase of things!
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April 2018 by Karla Jarvis
Very disappointed today. I go in this store almost every week and purchase something. My bf was meeting me in the store, he was looking at women's cologne for me while I was checking out and the woman stated to the other cashier “keep an eye on himâ€. Well you don't ever have to worry about that because we will NOT be back!!!
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March 2018 by Brittany Payne
They never have anything in stock and they really don't know their products. Every time I go in I know it's going to be a waste of my time but hope they've decided maybe they would want to treat it like a real Sephora instead of a low rent kiosk.