-
October 2023 by Janet K.
I went in to buy a freezer and the one I wanted was not on display. They had 8 in boxes. I told them I wouldn't buy something I couldn't see first. The 3 in that department said they couldn't open one. The two at the front return desk just looked and me and said sorry. I called back to talk to manager and was disconnected after about 50 rings. They act like they don't care if they make a sale or not. Won't go back.
-
June 2022 by Debbie Gee Kobler
Found an outdoor patio set on sale on the website. Website says they have two in stock at the store. My husband drove an hour today to have the lady at customer service say they actually are supposed to have four sets, but no one can find any of them. So he drove an hour back home with nothing. It was a complete wasted trip.
-
February 2022 by Victoria H.
The workers were friendly (especially Nate and Dena) and it looked like they would have a good selection of home improvement stuff. And they did have some ice melt. And Nate offered to help me lift it since the bags I got were 40 pounds.
-
October 2021 by Christy S.
Very poor customer service! Purchased $500 in lumber and asked the three employees standing outside to help me load and they said NO! I will never darken their door again!
-
September 2021 by jenifer joiner
I always find what I need and the employees are always friendly.
-
May 2021 by Kevin Pool
Howard was the best. Very helpful
-
April 2021 by Michael Lipa Magpatoc
this is nice place store.
-
March 2021 by Mitzi W.
I asked my husband to pick up some Birch plywood at the Paducah Home Depot for a project I am building. I wanted it cut down into strips 15" wide along the full length of the 4x8 sheet so it was easier to handle. When my husband requested this service from the associate, he said, "I can't do that. We don't do your project for you." Correct me if I am wrong, but I thought the panel saw located at the rear of the lumber area is there for this very purpose. The associates at Lowes are ALWAYS willing to make these cuts for me, as I am 5'3" tall and weigh 135 lbs, so managing a 3/4"x 4'x8' piece of plywood is problematic. Next time I will order from Lowes since they don't keep Birch plywood in stock, and have the nice associates there to cut it down for me. Home Depot officially lost my business.
-
March 2021 by Darryle Stepp
Great staff, very helpful, will be going back
-
December 2020 by Andrew Holland
so this is now the second time I've had an issue with homedepot. the first one was not fixed really and I still had to take my special order window but it was discounted. this time on the other hand Mr. Mike Hall didn't care to discount the window and would only offer to order another one. I've waited for the window for over a month and made sure to notify them that I wanted it wrapped and packed so it wasn't damaged. That however didn't happen and he really could have cared less. I hope that American Craftsmans windows does better and Mr. Mike Hall cared just a little bit more. so thanks to both of them, I will take my special orders with a grain of salt and try to find another supplier for windows and take my business elsewhere. Thank you 0 points today for Homedepot, ill also be filing a complaint with corporate. Do better.
-
September 2020 by Mike O.
Walked through several departments without a single person acknowledging me. Decided i wanted to buy a fire pit for the cooler evenings. Could not find them on the floor so nicely asked an employee for help. They told be they were upstairs and walked away. I went upstairs to what looked like an employee only area. The upstairs was full of boxes with random stocking numbers. I found an employee up there and asked where I could find the fire pits. She pointed in a general direction and said "I think they are over there, but I do not know." After searching I found the one I wanted stacked about 9feet high. I am 6'1" so I could just reach the bottom of the top box. I shimmied them out with my wife watching expecting them to fall on my head. After I finally got it down I started with the stairs with this large box that blocked my view already planning my fall down the stairs. Luckily my wife found the elevator that the employees failed to tell me about, thanks a lot. I approached the check out still carrying the box and this employee offered no help either she scanned the box and told me the total. After finally sitting it down I asked about a military discount, for which I got a snotty NO! sorry. I paid and carried this large box out past a manager who also did not ask for help. Large disorganized store with no help. Home Depot and Lowe's will continue to get my business.
-
May 2020 by John M.
Sign in front of store says mask are to be worn. No enforcement at all with most customer not wearing a mask with many employees not wearing their mask either. Not a safe place to go/shop during a pandemic.
-
May 2020 by Brenda Tierney Hatfield
There's always some employee close by to help with anything I'm looking for. And he doesn't tell me "aisle 15" (or whatever), he will take me to that aisle and to the item. They're all very nice and helpful!
-
October 2019 by Linda King
The customer service provided today by Mark, the manager was FIRST RATE! Five stars for dealing with a situation and making it work out. Thankful and very pleased and highly recommend.
-
October 2019 by Billy Viniard
For the biggest part Home Depot is a great place to buy hardware. That being said I was a bit disappointed when I opened this Flooring installation kit to find that it had already been used. If you’ll look at the picture you can see where the pull bar had been hit on and the tapping block was busted. It had been inspected by CSA4FZ. I’m assuming that’s the store Manager Gaylon Williams. Maybe someone needs to quality control the quality control? Will have to say that all the employees that I had contact were very friendly and helpful. One other thing that would be helpful is better labeling of items on the shelf. I bought some baseboard trim that was labeled $1.28. What it doesn’t say is that’s $1.28 per foot. Found that out when I got to checkout and my bill was considerably higher than I was expecting.