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June 2024 by Corey Thooves
Communicated with Brittany G via chat service and she was very helpful in resolving my issue with ordering new supplies. Will use again.
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April 2024 by Darrin Davis
Chat was efficient and helpful, thank you Romiesha D
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December 2023 by Wesley Keele
Brittany G helped me today and she was quick and resolved my shipping concerns. I appreciate her helpful attitude.
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November 2023 by Fred Alcorn
I supervised and trained customer service representatives for many many years. I am very pleased to say that Bailey Y has excellent customer service skills! Her very friendly and patience and clarifying issue skills are excellent. She went way above and beyond to make sure missing items issue in my order was resolved. Bailey Y is a keeper and worth every penny Rotech pays her! Great job and Thanks, again, Bailey. Take Care
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April 2023 by Layne Howard
I have trained customer service representatives for many many years. I am very pleased to say that Chelsie Rodgers has excellent customer service skills! Her very friendly tone of voice, patience and clarifying issue skills are excellent. She went way above and beyond to make sure missing items issue in my order was resolved. Chelsie is a keeper and worth every penny Rotech pays her! Great job and Thanks, again, Chelsie. Take Care.
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February 2023 by Sicana
Congratulations on being the most INEPT company I have ever had the displeasure of being associated with.You continue to FAIL to send me everything that is needed to replace my headgear.You are billing me when I have begged and pleaded with you to verify my insurance information.You RUDELY insist it’s accurate, it is NOT. Your records show an 80/20 split…I have repeatedly told you that I have met my OUT OF POCKET MAXIMUM…and I have asked you to verify. You WON’T….you are DISHONEST and rude, you’re discourteous and dismissive, you are hear-by FIRED for not sending me complete orders, for being dismissive and for being DISHONEST.Terrible company with NO customer service. I will NEVER do business with you again.Do not leave a response asking me to contact you!! I will NOT…why don’t you ACTUALLY put some effort in yourself!!!…oh, right…you have POOR service.
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February 2023 by Celeste Hutchins
Today another star Michelle N. helped sort out an additional question for me. She was kind cheerful and solved my problem quickly. Your reps have never made me feel it was a bother and for that I say thanks. A+ for customer service.
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February 2023 by John
I called to reorder supplies. I spoke with Wayne M. It was the best experience I’ve had when calling any company. He explained things very well, he provided information about insurance rules and most importantly he assisted me with looking up information on a new mask I was considering. He was patient with me and very helpful. I wish more customer service people were like him. Thanks Wayne!!
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August 2022 by Jorge Madrid
I was having troubles with my resupply order forms that my doctor needed to submit so that I can continue getting supplies thanks to a blessed angel named Natasha H I was able to get my dilemmas sorted out and hopefully I will get supplies for Christmas lol
Overall I really do love the service that I receive nothing but praise I appreciate all the customer support agents that work tirelessly for us customers especially during the holiday seasons I know it can be pretty hectic but I am definitely happy to have people like you in my life. I want to extend a happy holidays to all of you from my family to yours
Merry Christmas Rotech ??⛄???
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February 2022 by John Mosley
I've been having some many problems with the company here in Maryland,...BPG/MMA that it was truly a welcoming experience to have Sherri C., walk me through the change over process. Thank you Rotech.
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February 2022 by Clint Labarthe
I worked with Kaitlyn. She was very helpful. Took my insurance information. Was able to change my order to reflect new equipment. Entire experience was flawless.
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February 2022 by Bill Johnson
Don't use this company or work here they don't care about employees or you will try to screw you over any way thay can FIND A DIFFERENT COMPANY!!!!!
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February 2022 by Grim Reaper
I was having troubles with my resupply order forms that my doctor needed to submit so that I can continue getting supplies thanks to a blessed angel named Natasha H I was able to get my dilemmas sorted out and hopefully I will get supplies for Christmas lolOverall I really do love the service that I receive nothing but praise I appreciate all the customer support agents that work tirelessly for us customers especially during the holiday seasons I know it can be pretty hectic but I am definitely happy to have people like you in my life. I want to extend a happy holidays to all of you from my family to yoursMerry Christmas Rotech ??⛄???
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February 2021 by Brenda Wiggins
I was helped today to make an order for supplies for my APAP. Bailey was efficient and completed the order using the CHAT feature. I would like to think I felt her smiling as we worked through my questions and then the order. She was speedy and I enjoyed using the chat. The phone lines were backed up so I save a good amount of time using the Chat feature to re-order supplies.
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February 2021 by Kevin Lundy
While ordering supplied using Rotech's chat service, the customer service representative "Bailey" was rude and condescending.
