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September 2024 by Alana kassis
I had a fantastic experience with our salesman Mike Pevler. From start to finish, he was professional, knowledgeable, and attentive to what I needed in my new car. The Mercedes team made the entire process smooth and stress-free, with full transparency and prompt communication.
If you're looking for a Mercedes-Benz, I highly recommend Mike Pevler!
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August 2024 by Douglas Zabala
Excellent service 100%
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August 2024 by Kevin Carrico
I had a great experience purchasing my vehicle with James Motor Company. I was very impressed by the sales representative, Joe Carissa. He was very responsive, fair and helpful. I would definitely recommend this dealership to anyone seeking a new or used vehicle.
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August 2024 by ronnie large
Bob Spradlin was very helpful, and very friendly it was a great experience. We love our new Mercedes, Thanks, Bob.
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August 2024 by Terri Way
Great place to work! Everyone is so friendly, nice and very helpful. Good benefits and perks. The whole place is air conditioned, even the bays where the techs work. I think that is awesome.
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August 2024 by Tony Sweet
I’ve purchased over 50 new vehicles in my life and I’ve had poor sales people, average sales people, and some really good sales people over the course of these buying experiences. I have never had a better sales experience than I’ve had with Bob Spradlin. I ordered a new CLE Convertible and he kept me informed of the build progress throughout the entire progress. When I picked up the car he took the time and effort to help me set up the car and to thoroughly understand the features and their operation, and with modern cars of the caliber and quality of Mercedes-Benz that’s a gift. He’s so good at it and patient even I understood it prior to leaving. I will be a repeat customer.
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August 2024 by Kyle Strunk
This dealership will tell you one thing, then change everything when it comes time to close the deal. My wife was so excited to come purchase her GLC 43 AMG today.
We had a trade amount for our vehicle, purchase amount, we got pre-approval from our credit union. Went back 7 days later, they said they could only give us $65,000 instead of the $68,000 now on a bmw competition with only 8,000 miles.
Then they pressured my wife into doing a credit app with them to “try and get a better rate than the credit union”.
We are both medical professionals and will never refer this dealership to any of our colleagues your better off going to Louisville or Nashville.
(Edit) After my wife left the dealership finance called and said they “could do the $68,000 for her car now. Danny was a great salesman and very nice and the issue is not with him. The problem lies with management and finance department. So be aware going into this.
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August 2024 by Kimberly Doan
Absolutely the BEST experience I have ever had purchasing/leasing a vehicle. Prompt follow up and excellent communication by Joe Cardoso. He spent a lot of time with me initially on the phone and answered emails and text promptly. He is extremely knowledgable and answered all of my questions thoroughly. He and the entire staff at James Motor Company were kind, knowledgable and pleasant to work with. I had been shopping for 7 months and thankfully called James Motor Company. I drove from Louisville to Lexington to do business because of their level of professionalism, knowledge and overall pleasant experience with EVERY interaction. Shane Miller, the sales manager was equally amazing as was the finance manager who closed out the paperwork. Shane took the time out of his day to come and congratulate me on my beautiful new GLE the day I made my purchase, which exemplified the level of kindness and professionalism these folks exhibit and made the experience that much more special.
The entire process was prompt and every single detail was covered and handled with the utmost kindness, expertise and professionalism. I cannot express my appreciation and gratitude for the BEST EXPERIENCE EVER. These folks know how to treat you! If you are looking for a vehicle do yourself a favor and go see James Motor Company and ask for Joe Cardoso, you will not regret it! I am 1000000% over the moon with the experience and my new GLE. I give James Motor Company an A+++++++++++
They are FANTASTIC go see them!!
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August 2024 by Ray Roberts
Easy start to finish. Bob Spradlin was a pleasure to work with and great salesman. Love the new vehicle.
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August 2024 by Jonathan Albers
I had an excellent experience at James Mercedes with Mike. He worked with us to come in from out of town to make a very efficient purchase. Zero complaints, only wish this dealership was closer to home.
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August 2024 by Tammy Adams
I found the car on the lot, that I could not leave behind. I painlessly worked with the guys at James Moter Company, made my purchase and brought it home. Now I am crazy about my new ride.
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July 2024 by Susan Mullenix
Always the best service! It’s a Dealership who opens the door for you, not because it’s their job, but because that’s how their Momma brought them up. Great down to earth people. Won’t take my car anywhere else.
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July 2024 by Marcus Covington
Had 2 horrible experiences! First, I called in to have a service done on my car and inquired about a vehicle to drive while fixing my car, and had the service manager accuse me of smoking in a loaner(which wouldnt and didnt happen) after returning it. Which I think was just a revengful act due to me calling in multiple times bc my vehicle inspection hadn't been properly done, then the Second time I had an appointment to get another service done and the front desk lady assured me my appointment was on Tues at 11, so I call in to make sure since im driving 30 plus miles and im told I font have a service scheduled and I say I made it on Thursday or Friday of last week what do you mean I don't have an appointment? My name was on the schedule but there was nothing that had been put in the system, so I was told. Who has the ability to go in and change something like that?? Im spending very good amounts of money when i take my vehicle in for repairs, but this is what i get in return?? Poor customer service if you ask me, I've called and left a voice on the Gms phone but no reply nor call back.. looks like ill be looking for a different dealership or foreign car repair facility to do business. Not satisfied at all! I ask for corporate numbers and they give me numbers that don't work, horrendous representation of Mercedes-Benz quality!
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June 2024 by Thomas Leverone
Car buying was very easy at James Motor Company. Our salesman Bob Flannery was extremely knowledgeable and very helpful. He listened carefully to our questions and helped us pick the perfect vehicle for our needs. Mark Walsh was amazingly helpful setting up and explaining all of the wonderful Mercedes Benz technical innovations which make our new GLE so safe. Mark’s expertise is unequaled anywhere. Thanks to James Motor Company for taking such great care of us!!
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June 2024 by Tim Crum
Great place to have vehicles work on.....
