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December 2023 by Travis Caudill
We've been trying to get anyone at Rotech to call us back regarding my mom's CPAP machine for weeks. Even our doctor's office has tried to reach out and no one answers the phone and no one is returning voicemail messages. I recommend that you seek out another CPAP provider if given the choice.
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November 2023 by Sandra Scott
This is absolutely the worse company to deal with. My cpap machine is not working and I have left several messages to get a return call. They have not returned any calls. I will be reporting them to BBB and my health insurance co.
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November 2023 by Donald Epling
I went to rotech as I needed a CPAP machine. The staff was amazing. I couldn't have been happier with the service provided.
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October 2023 by Kevin Owens
Worst Healthcare business I have ever seen,Will not return calls,have you wait around all day for your delivery and then does not show up.Each person puts blame on someone else.Would never recommend this company for supplies.Its a shame you have to give one star ,they do not deserve it.
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September 2023 by Rodney Pierce
My experiences with Rotech began very positively. My supplies were either auto sent to me, or they were sent when I actually ordered them in a prompt manner. As things have progressed in my customer relationship with Rotech, things have gone down hill pretty quickly. Each time I order via email, it takes longer and longer to even get a response. This time, I contacted Rotech on 9/11 for my order, and I did not even receive my first response until 9/22. 11 days to respond?? What other healthcare business takes 11 days to even acknowledge a patient's contact in attempts to order supplies? I am not sure if there are workers who work at home who are just not doing their jobs, not enough workers period, or just a poorly run business. I will be working with my sleep doctor to get my supply company switched because at this stage, due to such slow response and what comes across as just simply apathy, I am forced to use supplies that are far past recommended usage dates. Sad to see such a positive initial relationship deteriorate into such a poor one. From the other reviews I have just read, I would expect that Rotech (at least in NKY) will not be in business much longer because people will only take so much apathy from a business then they will take their healthcare dollars elsewhere.
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September 2023 by Tanya Spencer
I've tried several times to get ahold of this place to order oxygen tanks for my dad. No one EVER answers the phone nor does the answering service work to leave a message.
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June 2023 by PAULA Tillett
Terrible company.
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April 2023 by Emily Williams
They don’t answer the phone! Switching to somewhere else for my Cpap
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April 2023 by Seth Bates
My wife has needed info about her CPAP order, they've only called us back once out of the dozen times we have tried to call them regarding different questions. This is by far the worst service I have ever experienced.
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January 2023 by darla hageman
A young man named Alex came to my home 2 times to help us and he was so helpful and a gentleman….great young man
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October 2022 by Butta Bean
they really worked with me to get a cpap machine that worked for me which was really appreciated!!!
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October 2022 by billy
Got a CPAP machine here. Don’t deal with these people. Horrible customer service.
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October 2022 by Mark Schmerge
I would never recommend to anyone. Service is worse than horrible.
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October 2022 by Samantha Colson
Worst business ever!!!! You can call them, they never answer, it goes straight to voicemail. You can leave a message, but they never return your call, but by God they don’t forget to send you a bill. I thinking about taking my oxygen tanks back to their office and leaving!!!!!
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October 2021 by Phrede
They refuse to quit robocalling me after multiple requests! Run away from this company.
