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November 2023 by Kelly Robbins
Not thrilled with customer service. Was ignored and didn't feel like the pharmacy assistants were very knowledgeable. Overheard one give false info about a medication to another customer.
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July 2023 by Mary Ecklund
Friendly courteous and short wait time
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July 2023 by David M.
Very non-professional. I Called into my pharmacy to renew my prescription from Dr. Gorantla over a week ago. I went to pick it up from the pharmacy and was told that it was denied. This morning I called the Dr's office to inquire because no one contacted me with directions as to why it was denied or what I should do next. I have seven days of medication left and I am leaving in one week and will be gone a month. It is a critical medication that I take. I spoke to Julie at the Dr's office this morning and she told me that it has been two years since they saw me and the Dr. would like for me to come in. I told her about my schedule and that it needed to happen quickly. She told me that they actually had two openings today at 1:00 and 1:30 pm. I picked the 1:00 pm appointment and thought I was all set. 30 minutes before my appointment I get a call from Virgina (assistant) at Dr Gorantla's office and she says that she is cancelling my appointment. When I inquired as to why, she said that they do not accept same day appointments and she said that I am a new patient now and it would have to be scheduled farther out. I have seen Dr Gorantla for approximately five years and she has performed surgery on me. I last saw her in 2021. Virginia continued to deny my scheduled appointment and when I told her that their performance of not calling me, the patient, about the denial was very unprofessional; she said that she will talk to Julia about not making same day appointments. I told her that she, Virginia was the one being unprofessional and Julie was trying to help the patient. If a Dr's office denies a prescription they should tell the patient or give them some direction. Virginia then laid the phone down and walked off and I heard her say, "He is just going on and saying blah, blah, blah." When she returned, I asked her about the comment she said about me and said she was talking to someone else (she lied). Virginia said that the notes on my account said that the prescription was denied initially on June 15th and then in July. I was out of town the entire month of June. It was not me that called in a refill. I wasn't in town and I phoned in the refill on July 3 at 9:43 am when I returned. She said that she will contact my primary physician to see if he will approve my needed prescription. I am a new patient to her.This is deplorable non-professional medical service from Ascension.
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July 2023 by Tarron Blackwell
They're the kindness & wonderful people in the business. Thank you for your amazing service ?
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June 2023 by Ralph S.
To who and may concern I like to express that I was admitted at Via Cristi And was basically cured and treated wow be on words or actions can explain. I was on the fifth floor and I had a great team caring for me like my Rn's Paige Sierra ,Maria the Doctors just to name a few you guys Rock Many Blessings for the R. S
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May 2023 by Samuel P.
Terrible. Doctor only spoke to us for five minutes, the wait was behind long, and unless your baby is dying right in front of them they will send you home with no further work up.
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May 2023 by Bailee B.
Never bring your baby here. Terrible doctors with a god complex! It's as if they have never heard of chronic conditions! Wouldn't even let me finish my sentences before cutting me off!
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February 2023 by BabyGirl
Need later hours or open some Saturdays.
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January 2022 by Kathy J.
Not much has changed with the way they treat ppl in the emergency room. If think you are drag or alcohol addicted.
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December 2020 by Dan C.
I waited with chest pain for several hours in the ER never gave me any pain meds for my chest pain. They admitted I needed to be admitted but no pain relief help. I have had 7 heart caths. an 70 years old. I took a chance and went to another hospital they took care of me and safed my life Wesley.
