-
June 2024 by Christine Axtell
I was reminded this week why it's better to shop at a big name store like Home Depot or Lowes. Bought a gallon of paint and on my way home, the gallon knocked over in my van. Shouldn't have been a problem... if the lid to the paint was sealed leaving the store. I started smelling paint and so I pulled over and noticed paint spilling ALL OVER THE FLOOR OF MY VAN. I called and spoke with the manager... thinking it's the least they could do for me to replace the gallon of paint that I had just spent $60 on and was not able to use because the lid was left open leaving the store. He told me it was my fault and didn't agree to replace the paint, but did promise me a discount if I came in that night to get a new gallon. 15% off! Wow! What a great gesture. He even had the nerve to try to upsell us a product to remove the paint from my van carpets. Next time I need something for my new home, I'll shop elsewhere due to the lack of empathy and lack of basic customer service skills from this manager.
-
May 2024 by Mary Kibbee
Sutherland is a great place for wood and plants and beautiful wood furniture you won't find anywhere else.
-
December 2023 by Gerald K.
A little higher in price, but the quality of lumber is much better. Lumber from Lowes and Home Depot always warp on me if not used within a few days. Some warped so bad it was no longer useable. Lumber from Sutherlands sat in the sun for 2 weeks and never warped or bowed. They also have some items no one else in Topeka carries. One example is they carry the size of furnace filter I need when no other place, not even heating and AC professionals, carry. My normal AC person could not even order the correct size for me. Service is also much better than I have experienced elsewhere. Always someone to help me load anything I need help with while other places never provide loading help.
-
December 2023 by JD
Great store just wish they stayed open a little later than 7:00.
-
August 2023 by Google Reviewer
Nice old store, helpful staff.
-
August 2023 by Brady Fritz
IM NOT HAPPY AT ALL!!!!!So two weeks ago I took my bow into Sutherlands in North Topeka to have a new string and cables put on and also have the cams adjusted so they’re in time. I called yesterday and it had been done for a couple of days and they hadn’t called me to pick it up yet. So I picked it up and took it home and tried to shoot a little last night. I absolutely couldn’t pull it back what so ever. So after talking to a couple of my buddies who bow hunt we determined something was wrong with it. So I took it back today to have it looked at and the bow tech tried for 30 minutes to figure out the problem to which he figured out he put the cables on wrong. And he tried 3 different times to get them right and he couldn’t so he goes over to his computer and looks at google images to figure out how they are supposed to be in the cams. Finally he got it right and the bow was able to be pulled back both by him and myself. I get home to sight my bow in and I notice the string was damaged where he had it in the cam wrong. I called the store to talked to the manager and told him I’d either like new cables or my money back. He told me they could order the new string in and they would put it on. I told the manager I would take the new cables and I wouldn’t be allowing them to work on my bow anymore so he told me they couldn’t do that but I could have my money back if I had my receipt. And I said well I hope I still had it and this manager started laughing at me because I wasn’t sure if I had my receipt or not. (Which I did find it) so anyone that bow hunts around Topeka I strongly recommend NOT taking your bow to them! The guy behind the counter has no clue what he’s doing and the manager was extremely unprofessional!Rant over!
-
May 2023 by Brandy Tucker
This location has a wonderful inventory, including cross bows and free, first hands-on lesson with purchase that I'm aware of. They had the materials that inspired the Perigola-type structure that I built for my mother. They offer a military discount. Pretty friendly and helpful staff. Highly recommend them for your property investment needs.
-
May 2023 by Ella W
I buy my HVac filters there, they have them in stock. That's the only business they are getting from me, due to the fact that those weird managers and customer service people walk and follow you around.The younger floor people are friendly, but seem unhappy to be there, just so depressing in there.
-
April 2023 by Ashley Banks
We love going to this store it is super convenient they are 30mins from us vs an 1hr to home Depot or Lowe's, The people there are really nice, We bought a mower from them a few weeks ago today we were mowing and our tire whent flat so we brought it in and they fixed the tire free of charge. The last couple times we went we had a guy named Evan he was super nice and helpful also helped us get a mower and deliver. I would recommend going here. ?
-
April 2023 by Brian Dillon
I really like the Bow range.A dislike;Store hours, Force you to go to other home improvement stores!
-
January 2023 by Miko
Plenty of room to park a semi behind store. Got unloaded quickly. Great attitudes.
-
January 2023 by Dee Looney
Staff omg Dude staff is great prices cool inventory cool Staff Great
-
December 2022 by Erich Glave
Great selection lots of stuff good prices. Easier to find stuff than Menards’
-
November 2022 by Tim Collins
Locked my keys in the car and they were so helpful!!
-
October 2022 by Ken Bettencourt
Good experience little bit different from the other stores in town
