September 2021 by Kelli Coble
I went there to activate my new phone and have pictures transferred from my internal storage to my SD card. The girl working said, "I don't know how to do that. You can just Google it." When asked other questions, she again told I could just Google how to do it, with a bit of an attitude, no less. Needless to say, I left and told her I would just go to a different store in another town to get the help I still needed, not as a threat, but because I still need my phone activated and pictures transferred and if I could have figured out how to do it myself I wouldn't have come to this useless store in the first place. Take your business elsewhere, folks! Don't waste your time!
September 2021 by Debbie Chester
The man was super nice and helpful answered all my questions and very respectful I believe his name was Lamont
August 2021 by Salida Sin
My questions are always answered! Fast and friendly! Very helpful!
June 2021 by Mariah Riddick
It's awesome all the reps are amazing.
May 2021 by MrKswildman
When I went into the store I was 52 yrs old when I came out of the store I was 108. 150 phones were out dated before I got out of the store. Molasses is faster in the winter finally if it was any slower we would be going backwards in time. Female staff is an idiot spent more time BSin than working.
March 2021 by Kaitlin Hines
Lamont is the best Sales person I have ever dealt with at AT&T. He knows it all and if he doesn’t he will figure it out for you. He helped me get a new phone when I had been pondering the idea for about a year. Together we figured out what would be not only the best deal, but the best fit for me. Thank you, Lamont, for all of your help. AT&T should be very grateful to have you as a part of their team!
January 2021 by Rachel Passmore
Mariah went over plans and new phones with me thoroughly, was super friendly, and made sure my daughter was happy while we were there. Thanks a million!
November 2020 by Dominick Tatum
As I write this I realize we all have different points of views. When I leave a review I base it off my experience, that comes from the full overall view from the time I walk into an establishment until the time I leave and based on the overall experience on if service was provided fully and accurately so that as a customer I have to spend the least amount of time and only have to do things once. In this case the store missed the mark and I will say it's just as bad as talking to someone on the phone in corporate. All I look for in service is for the company to make the process easy and provide a quality service with it's people and their product. The business processes, systems, and customer service is bad all the way around. When you force your customers to do all the heavy lifting and you refuse to correct simple mistakes in a way that provides a high standard of service you don't increase business, you stay flat. I wouldn't recommend AT&T to anyone I know not online, in person, or through the corporate office. I've been a customer for well over 10yrs and I know others have been as well so I won't speak for them. This has been my personal experience. What I know is that throughout my time as a customer I've never felt like its been great but instead average maybe and mediocre at best. So whatever you do with them expect to have to do it several times, you'll have to work to check-up and make sure that what was asked/said to be done gets done, and always note that you'll have to repeate yourself often. My experience was bad, I'll try as hard as I can to never go into the store and I'll look to minimize the business I do with them in every way. At the end of the day I don't like working hard for a company who chooses not to do the right things and make me jump through hoops to get mediocre service. Deeply disappointed and that's why the rating is low. I had a whole lot of things done right but I had so much more go wrong and the good just hasn't come close to outweighing the bad. And the bad thing is they make little effort.
October 2020 by Tonya Marie
Can't help me cuz not a corporate store nearest one in wichita manhattan or kc. Salina wants to add all these hotels and restaurants but not helping local resident's with more opportunities or more options for local services such as cable internet car insurance ect.....
September 2020 by Briana Leyba
Very pleased with Greg he was helpful and knowledge
September 2020 by David Morris
Very helpful and knowledgeable young lady. Provided me with several options and help me choose the best solution for my problem.
August 2020 by Ellie Ward
Great place! Great customer service, the new manager is so amazing, now I don’t have to drive all the way to Wichita for help. Amazing experience.
August 2020 by Me & Her
Person in charge was very helpful and very knowledgeable, much better than my previous experience that I had when there was a young man in charge. Keep up the good work!!!
August 2020 by Kaytlin Brooks
Absolutely terrible company I’ve been on the phone for three days with a half a dozen different people every department in the car for the over a simple billing matter because they overcharge my Internet and my phone account after I was told they wouldn’t and they told me they would fix it and they haven’t done it yet this really is one of the worst companies out there!
July 2020 by Paula DeSpain
I was charged twice for my service paid cash and then debited through my bank account and tried to reach out to the store, I’ve left at least two messages and have not received a call back or an acknowledgement.