“Pretty quick and straightforward! I was originally going to get my phone screen fixed, but I decided on getting a new phone as the person that was working there told me it would be a better option. So, here I am. Thank you whoever you are!I'll be coming back to get a screen protector and a phone case :].”
“Good customer service fixed my phone in just 10 min & gave good price for it and good deals here on accessories I recommend this store for any electronics and phones”
10AM - 7PM
13444 Metcalf Ave, Overland Park
Mobile Phones
“These guys are the best! Very professional in every way!! Usually work with John, the Manager! Extremely knowledgeable and always able to keep me going quickly being that I travel alot. Highly recommend CPR!!!”
“Replaced my screen for a reasonable price and was very nice and sociable during the whole interaction. I was in and out in less than 20 minutes. (The guy at the AT&T store was amazed I came back so quickly!)”
9AM - 6PM
12116 S Strang Line Rd, Olathe
Mobile Phones
“Absolutely unreal job by these guys. First of all, I called for a quote on a back replacement for my iPhone 14 Pro Max and Derek (sorry if I didn’t spell your name right!) gave me 2-3 different quotes that helped me fit in to my budget.Then, once he ordered and received the part, he called me back to let me know just how delicate the process was going to be and all of the possible outcomes, apparently it’s a bit of a hassle to replace the part. That level of transparency really goes a long way with me.Finally, from the time I dropped off the phone to the time I picked it up was about 5-6 hours total, which I’d say is more than satisfactory.Hands down I recommend Device Pros if you’re looking to go 3rd party repair and save some money, especially if you have an Apple product. Well done guys!”
“Dana was the most helpful and courteous person I've ever met she helped us when she didn't need to her customer services actually she conducted herself in a very professional manner I think this lady should be running her own store and she definitely deserves to be a manager you guys did awesome hiring her”
“Need to goHaving serious technical difficulties with hackers and something like a thing that says "radio off" in my phone sometimesTerrifiedYou would be tooBlessedLet's all be kind to each otherThank you”
“Well, in all honesty, there was a younger girl there earlier today who seem to know what she was doing and didn't seem like she was going to have a problem setting me up, but there was a guy there who had this very in-depth problem that didn't have easy solutions or anything so I had to leave and come back later. When I did so, I did get the phone that I was supposed to get, and they did change the number, but they completely forgot to clone the phone and move my accounts and information and email and everything else over to the new phone. So I'll have to go back tomorrow or the next day and try and find the girl who seems to know what she's doing and see if she can do that for me.”
“Is there ever going to be any deals for 10 + years customers, or is it just for "customers" that's not actual customers yet. I'm not even counting being a customer since 2000, The Motorola i series i450 days, Lol.”
“Great repair on my phone! Most important was customer service! The gentlemen up front was very focused on me even with the other customers that were walking in! He explained how long it would be to get the phone repaired and how much. I waited and was finished in 30 minutes. I watched the front salesperson while I was there and each customer had his full attention! Thank you Quest Wireless!!!”
“They are quick & efficient! I brought my iPad in for a new screen on Christmas Eve (super last minute I know!) they got it done in only a couple hours just like new. Wasn’t expensive either. I’ll definitely be back if I need anything fixed again.”
10AM - 7PM
5280 W 119th St, Leawood
Mobile Phones
“Haley helped me upgrade my new phone and transfer all my information from my old phone. Earlier today, I spoke with 3 other Verizon stores, one being a corporate store, and no one seemed to be willing to help me or know how to help. Haley made everything extremely easy and quick. She was very professional, patient, and knowledgeable. I currently live in downtown KCMO and will be going out of my way to visit this store moving forward, solely based on my experience with Haley and the rest of their customer service. I work in customer service and this is some of the best service I’ve ever received. Highly recommend this TCC store location!”
10AM - 8PM
1212 Brooklyn Ave, Kansas City
Mobile Phones
“Best place in town with the best prices. I went there to purchase a new phone because my current wasn't charging. Instead the owner, Mujahed cleaned the charge port for free enabling it to charge once more. He saved me lots of money and was very kind and professional. I will definitely be a returning customer knowing I will get a first class 5 star experience every time for my cell phone needs. Thank you again Mr. Mujahed.”
“Awesome personal attention to needs. Very friendly staff. Wish I'd known this store was here along time ago. Great friendly service took time out to show me how everything works”
“Great costumer service. I went today and alejandra was very helpful. She help me with my phone issues i went to another different store and they couldn't fix it. But she was able to do it so easy. Im so thankful she was there. I really like the service. ??”
“Diego was friendly, engaging and really took care of our family. I have been an AT&T customer 2004. People like Diego make me want to continue. He was laid back and conversational. I appreciated his eye contact and smile. It was nice to see a Hispanic male. I’d like to see him promoted. The store manager—not so much. You could tell the manager was ALL about the sales. No warmth and when Diego’s device wasn’t working to set up my automatic debit, the manager came over and said something like, “well, when the system goes down it could be a day before it reboots…” No affect and I felt like he didn’t care that I would have to return to the store the next day to set up my automatic debit payments. Diego, on the other hand, was apologetic and immediately pulled out his business card and told me his hours for the next day. Promote people like Diego who actually care about customers. Because of him we added yet another line. We now have 5 lines with AT & T.And another thing: When our home town CHIEFS are playing in a Divisional Playoff game against the Bills—Close the store so your employees can enjoy kickoff. AT&T is a multi-billion dollar company. You can afford to put up a fun sign at the Merriam store that the store will be closing early to help cheer on our team.So, a reward for Diego, a D-minus for the store manager and a bit of kindness for these employees who are working their butts off. The least you can do is authorize pizzas for employees to enjoy at the store while the TVs are tuned to the game.I went back the next day and was warmly greeted by Diego who took care of setting up my automatic debit payments, which will save me money, in less than 10 minutes. I offered him a hot drink from Quik Trip and he smiled and said, “No thank you. Buy a drink for a homeless person.”THAT’S THE AT&T CUSTOMER SERVICE THAT NEEDS TO BE RECOGNIZED!”
“I came in late, I needed a new Sim card and to get a new service. They helped me even tho it was past time to close. They were very helpful. Customer service was amazing. Thank you guys.”
“Just wanted to say thanks to my new friend Pete for his efforts, while my brand of NA beer is no longer available he was kind enough to call the distributor.Support small local businesses like these nice folks!”
“I switched from At & t to Boost at this place. Victor here helped me in the process of the switching. Customer service was exceptional. I would highly recommend this place for your mobile shopping.”
“Best customer service E.V.E.R!! Two techs worked for several hours helping two geezers set up an Apple Watch and fix issues on the phone! Courteous and persistent service!”
9AM - 7PM
3385 Main St, Kansas City
Mobile Phones
“This is absolutely the best Verizon store. The staff definitely go above and beyond to help us. I didn't feel any pressure and they were so knowledgeable. Definitely go this location and avoid other Verizon store in Olathe location. Personally want to thank Ashley for all her help. She really helped us with setting up with new plans and getting new phones. She is the great help!”
“Visited an AT&T store in Shawnee , KS and was assisted by Rin, who was very personable, kind, knowledgeable and extremely helpful. Rin was very patient in explaining everything to this "tech-unsavvy" customer, going above and beyond - this customer service was very much appreciated - thank you Rin!”
“Had insurance on a phone but the real policy does not, I REPEAT DOES NOT REPLACE YOUR PHONE! You get credits towards a replacement phone it could cost you the same if not more to get the phone replaced depending on who helps you, after two days this one guy was able to help me as long a changed my daughter phone number and she lost all her information”
“Christine is an absolute Rockstar! She helped me in finding the most cost efficient way to upgrade my phone that was plaguing me with issues, which would be deserving of a rave review in and of itself. But It gets better! Throughout the process she used her EXPERT advisory skills to also lower my phone bill! Christine is a true professional! She is also pretty and smells nice! I want to sincerely Thank you Christine for your help, keep being awesome!”
“I recently went to this location for a line transfer initially. After a discussion of what I was looking for, Kobe worked with me to understand my options and how to best navigate them. After that appointment, I went back the following day and he helped me trade in my current phone, set up my new phone, and paired it with my watch seamlessly. I highly recommend those who are looking to work with an associate to figure out the best options for them to visit this location and ask for Kobe!”
“Want to thank Alexis for all she did for me. Everything! Got our phones. Set them up in no time at all. Thank you very much. Would have taken me forever. Only short time for her.”
“I actually went to Cricket first to try and port a second business number over and was told to go to Walmart to get a chip blah blah blah . So I went to this metro and Lovely said no I have you covered. She was very professional got my number portered over in 10 mins. Now I'm gonna use metro for the rest of my companies numbers.”
“Very helpful! They helped with an issue I had with my phone that another Boost dealer couldn't help me and was going to charge me because he said it was too much work. Thank you for taking the time to figure out my phone issue! I wish I could give you more stars!”
“Oscar did a marvelous job! He was very helpful & super patient, kind! He did such a great & marvelous job! & had a beautiful smile on his face! Great job Oscar, thanks ?!”
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“Wow what an experience. I came in for a charger and left a customer for life. Then again I could be biased since I worked there so many years ago. Keep up the great work.”