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September 2023 by stemautolizer pondstriker
Staff is always helpful, good people. Fix the A/C already.
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August 2023 by Erica B.
Not surprised this location only has two stars. This store lost a sale/customer today due to the poor attitude of the female associate with ratty hair & wears glasses. She needs extensive customer service training.
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August 2023 by Reggie Mitchell
The store manager is extremely rude, I ordered 6 pairs of Nikes online and 2 pairs had defects so I went in to exchange them. She was upset about doing the exchange and slammed the boxes closed on the shoes and then crumpled up my receipt I brought from the online order. Very unprofessional, that’s not even it though.. I also had a store pick up I ordered online, that I bought with my rewards, she cancelled half of my order and couldn’t tell me if I’d be reimbursed for my points. She told me to call the customer service number so I asked her for it and she told me to google it.. which you can’t find it in google so I had to call another location to get the number! What a joke, I’ll never step foot into this store again, I do suggest the south side location because the girl there was amazing!
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July 2023 by Josh Hicks
Thank you Dawn! My girlfriend and I walked in, and were greeted with a smile by a woman who introduced herself as Dawn, and asked how she could help.We told her what we needed (shoes where my girlfriend could be on her feet for a long period of time), and Dawn happily took us to a quiet place in the store and brought us a few options. She wasn't pushy, she didn't overwhelm us. She was perfect. We found a very comfortable pair of shoes and were totally satisfied, and we were even talking about coming back before we left! She was great. If she's not management, she should be considered. Thank you Dawn!
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June 2023 by chuck keltner
The staff all they want to do was stand around and talk ask for help they would point it out and leave they never stuck around to offer any assistance they would go back to the little click talk
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June 2023 by Jimmy
Decent selection.
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June 2023 by bj mckim
I prefer too go and get my shoes at journeys
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May 2023 by Suzette Talbott
Great variety. Very helpful staff. Will ship shoes to your house if don't have your size.
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February 2023 by Ginger Morlan
Love the selection! Some things you just need to see in person. Shoes are one of them.
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February 2023 by Tena Locke
Not a lot of selection for toddlers. Customer service was excellent.
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October 2022 by Lon Kluxdal
Was in the area for the day. Saw a pair of shoes online, stopped to look at them and try them on. They were not available like the website related and the sales person was clueless.
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October 2022 by TONY PHILLIPS
Salespeople were zero help. We asked for a certain shoe and the kid had no clue. Found it on our own.
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August 2022 by Brynn Stroup
Great selection to choose from. The BEST deals in town- you can stack coupons AND if you are a [free] loyalty member you can add even more rewards. The possibilities are endless.
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August 2022 by MaryAnn Spicer
It would help if store hours were more visible instead of off to the right corner of the front window, and then I would not have to walk to the door and pull. Who knew the store opened at 10 AM. I had a Breast Cancer walk at 12 Noon, and needed a pink pair of converse. I returned at 11AM told the young male associate I was back—but he was real extra and began to harangue about he was not opening the door early and complaining about his long hours—now that is extra—Perhaps he was talking to the lady he was waiting on—-I have no clue—I got my converse and left. I consider the behavior beyond rude—Think it but don’t display the negative energy—we need some retraining on meet and greet skills!
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August 2022 by Desirae Bell
Wish they had a bigger selection for kids but all in all the store is fine.
