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“The employees are always nice, but sometimes the store is not neat. I know they only have a few employees, and when the truck comes, putting things away is hard to do when they're busy, but there isn't a lot of room to move on truck days. Item availability is less of an issue now, but was a big problem recently”
“I'm so happy with the service I received today at this location! I walked in and needed balloons... Now normally I just go to the section that has ones already blown up and just pick a few from there so as to not bother anyone, but I had a specific theme I was looking for today. The women there were so sweet and helpful and DEFINITELY made me feel valued. sometimes when I go into a store, especially if you're asking for help with something that requires a little bit of extra effort, I often feel like I'm a burden or that the worker is put out by helping me, but today was the complete opposite! Both of them were the sweetest, happy to blow up the specific balloons for me and absolutely made my day! Great job to the staff at the South Delaware location in Ankeny! I'm thoroughly pleased!”
“I go out of my way to come to this store..It is always super clean well stocked and the employees are fantastic. Brie is so sweet and the others as well. This type of customer service you don't find at many places anymore. You will thrive while your competitors are closing. GREAT for DG..”
“I go out of my way to come to this store. It is so clean, well stocked and the employees are the best! Brie is so sweet personally came to help me purchase a phone charger to fit my phone and length I needed. I am sorry you have to deal with thieves that think they entitled to TAKE without paying. You will outshine your competitors, that's great for DG..Those that steal is why prices are going up everywhere, so don't hesitate to call the PD, they shop too BILLIONS being stolen. causes price hikes for everybody! Your customer service is rare to find, so keep up the excellent job you do. ????”
“I’m not always happy with this particular store. Usually staff issues. Today however a staff member really went out of their way to help, checked for something in the back room when I couldn’t find it and noticed they had new freight they were working on. Found my items and brought them up. Very nice lady. Customer service is really everything. Thank you.”
“They’re recently under new management. The new staff are not only respectful, but go the extra mile to help you find the product you need. The store has really turned a corner.”
“You never know what u are going to find there. But like every store you just have to watch what you buy. Most times everything you buy there is more than the price you pay. I love this store.”
“Staff does a good job of helping you. The store is clean and organized, with merchandise displayed clearly and stocked as well as can be done. Sometimes could use more help to keep things up.”
“The best place to buy a lot of things! I go there for balloons, cards, toiletries, faux flowers often.
Many locations around Des Moines to choose from. Some are better kept than others, but always a good selection.”
“Always really cute stuff for home decor here. I forget about this store alot.Why is it always dead silent in DG stores though? For real.This one is cramped....really messy and dirty out front. Bout time they installed self check out with how short staffed they have been becoming. But on the other hand... if they keeping they're employees stocking the store, then it should look nicer. This store is a messsssss.”
“they are always helpful & knowledgeable. they work hard at keeping it tidied and stocked with a good selection of products. and most importantly, they are genuinely "happy" to be there and it shows.UPDATE 03/13/21: to the young woman working (I will get your name & add it), who helped me with a cord to charge my phone, you went above & beyond! I am so grateful that because of you, I was able to retrieve important pics and other personal data from my phone before having to send in to insurance for reimbursement. I am touched by the kindness you've shown. The world needs more people like you in it!”
“This place is amazing! I guess they are under new management for a few months and since then I've noticed the place is so much cleaner and organized. I used to hate having to go there but now it's great :)”
“I absolutely love this Dollar general they treat me like family and I'm not just saying that. Couple times I went in there looking for a last minute mask to pick up my kids from daycare in and they were nice enough just to hand me one from behind the counter. They are always so nice when I come in and super nice when I leave. The environment is probably the main reason that I keep going in there. Love this place.”
“Well I'm impressed by the customer service that the new guy Don did. Above and beyond he goes just to help others and he's putting smiles on everyone's face , I mean that alone brings me joy. Thank you for your time.”
“Pretty good Dollar tree. There are no frozen items, but otherwise decent selection of what you'd expect from a dollar tree. I like getting decorations here every once and a while.”
“I like the store, but the website bites. I logged in to add a shopping list. Just keeps saying add a store even after choosing 3 different locations and logging in and out twice. Useless...”
“This location has obviously put in extraordinary efforts over the past few months to improve the customer experience. It is still a work in progress, but certainly will get there quickly this way. Aisles were clean and items were in categories, neatly shelved or hung up appropriately.”
“I don't shop there often because you could actually closer to my house but when I do go to that one the people that work there are always so polite that's helpful and I just love going there”
“I’ve been to this location many times with my grandma, the area might seem ruff to those who aren’t from around here, but if you need something to eat, or something for your home it’s a great place to go, my grandma always gets sparkling flavor infused water so if there’s any lovers of that beverage reading this , hey you’ve just find your new go to spot.”
“The most store where you finding everything is cheaper how much the Dollar tree maybe needs updating Dollar by $1.25.00 and allows on the future $1.50 also another kind getting more money selling up $3.00, $5.00 to the finally change items from $1.00, $1.25,$3.00,$5.00.”
“The girl at the counter is the reason for this rating she’s always so polite to everyone who comes in and strikes up conversation with them easily she’s professional and helpful on top of being a positive person. 10/10 other dollar trees are dreary bc of the workers not this one. I bought $50 worth of stuff and she didn’t even hesitate or sigh when it came to bagging it all and she spaced it out! Not just all in one bag like I’ve seen before. Love it love her, give my girl a raise fr fr”
“I had a good shopping experience at this Family Dollar as I always do when I go into a Family Dollar. The prices are competitive as is to be with any store, when it comes to house decoration you can find some unique items for affordable prices which I like. The only thing that I have an issue with which seems to be an issue at all Family Dollars, is the fact that there Overstock is always in the center of the aisles which makes it difficult for shopper's what carts to navigate the store. This also makes the store look cluttered or unorganized which I know is not the case. I would and will continue to shop at Family Dollar even if its just to run in and grab a quick bag of chips or to spend some time and see what they have new.”
“Average Dollar store average things if you're on a budget and need some house cleaning stuff cheap groceries diapers maybe even a shirt they have lots of stuff not very well organized but the employees are friendly”
“Have to be careful of the time of day, unfortunately when many kids are out of school I have seen them messing around (throwing things over isles and opening a lot of merchandise) the staff try to keep it fairly organized, but because of that it is a little bit of a mess. I feel bad giving 4 stars, but I wish there was something more that could be done about the destructive tendency of others who don't know how to behave in a store.”
“There is definitely a difference between family Dollar stores, it's almost like night and day I went to the family Dollar up on University next to McKay's the manager's name was Ashley and she was absolutely a poor service provider. When I asked her about her policy she was really kind of vague stated I could go online and find the information there. She said that other family Dollar stores would take back the item that I purchased from them, I thought that doesn't make sense. Or the stores individually owned, so I left out of there after telling her that she should know more about her policies and procedures especially if she was a manager and she thought that was quite rude of me. I went on another errand, Indian pass another family Dollar store on Southeast 14th you're talking about customer service she had it going on. She said they called her the boss lady, I believe her name was Christina what she laid out for customer service was something that a lot of the stores have lost.I explained my situation and she said without hesitation come on in and let's see what we can do for you and truly enough I left out of there very satisfied with what she had done. Customer service is far gone they take your money but really don't care whether you shop there or not, I told Ashley I would never step foot back in to that store on University as they were just playing not organized and not customer service friendly. We can all designate how and when we're going to spend our money but we don't have to pay people to be unkind when you're trying to get a simple answer to a question that they should be prepared for.”
“New Dollar Tree in Grimes! Finally! Located by the post office. Just like any other Dollar Tree. Simple and convenient store. Has all we need for dollar finds. Service is nice. During pandemic all employees are masked. Mask mandate was lifted in May 2021 so patrons are not required to mask. Clean new store. Will visit again!”
“This family dollar is so super clean and the store looks so nice. And the ladies are wonderful, Thank you Kim and Dorothy for keeping such a very clean store you ladies rock.”
“I think I am a Dollar Tree "Junkie ". It seems I shop at Dollar Tree for most of the items I need and if I can't find what I am looking for there,then and only then do I move on to shop somewhere else. Most all the stores I shop at ( 63rd and Grand,SE 14th and Army Post road) I do shop other Dollar Stores,for the most part they have almost identical items stocked,every now and again I will find something different at each store,kinda like Christmas ? ? I don't see any issues with cleanliness and staff are usually friendly and helpful. I am not happy about the 25 cent increase in the cost on each item I buy. Because of this increase I find myself now doing Comparison shopping on price,before the increase I just bought the items and pretty well new I was getting a Bargain. I still like and shop at Dollar Tree, and will continue to shop at Dollar Tree.”
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“This is not the closest DT for me but I will travel to this location because it’s my favorite DT! They are amazing!! They ALWAYS have all the newest products/seasonal items out & well stocked while other locations are still unpacking the same items or some haven’t even started yet! They always keep their inventory well stocked and offer a lot of items that other stores don’t seem to carry. They have the BEST craft section that is always well stocked and well organized. I will go to locations closer to me when I need something and it never fails, I always end up coming back to this location to get what I need and they usually never disappoint! Staff is usually always nice and helpful, never any issues!”