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“Most honest and genuinely good family company. My family and I have went to Charlie and Charles for years with all of our vehicles. Can't imagine anyone else to help keep us on the road and our vehicles in the best condition. Very proud to call this shop a part of my hometown.”
“Absolutely amazing! He got me in the day he said he would. Labor is very fair priced. He will explain everything & try to quote as best as he can, with the information you give! I have taken my vehicles to him for over a year now!”
“Great customer service, even without a sale. I called looking for a part, and though they didn't have it on-hand (due to the engine that I was working on being smaller than what they'd typically service) they didn't hesitate to give me some ideas of where to find it. Helping the customer, even if it means that a competitor might profit a little, tells me that this is a company that cares.”
“Google searched auto repair shops I’m not from the state of IA - called a few shops and came upon Auto Repair Maestro spoke with Henry - Henry and his team did a great job I’ll keep coming back here since I come here frequently for work thanks Henry!”
“Fast, efficient and thorough. Excellent prices and very friendly. We recommend to anyone! So glad we found a reliable mechanic that is knowledgeable.Services: Exhaust”
“Excellent service. I live 13hrs away, but when I call for my parents/brother they are always able to get me a quick appointment for them. Their staff is exceptionnel, friendly, knowledgeable, and very professionnel. I recommand them 100% thank you for everything u do”
“Had a fantastic buying Experience with Vaughn Automotive and my Amazing sales person Gabby, Was a 2 1/2 drive so we talked about trade in value in advance, Very easy no pressure car buying experience which I appreciate!!”
“They did a great job fixing our bronco can’t even tell it was damaged when we took it in got the grill replaced and everything looks the way it does coming out of the factory now taking our van in to get the bumper replaced.”
“The owner was very knowledgable at knowing what was wrong with both of my truck everytime ive taken them there. They are also very fast with fixing the problems and knowing what wheels and tires would fit on my truck. Very fast and friendly service everytime ive been in there 10 out of 10 would recommend for everyone to check them out.Services: Auto engine diagnostic”
“Locally owned and operated since 1960. Your go-to shop for tires, alignment, brakes, under car, oil changes, and so much more. Freindly, knowledgeable crew that will get you taken care of.RECOMMENDED”
“Super friendly faces in both the front office as well as the men working under the hood! Got me in within minutes of the phone call being made. Pricing is exceptionally fair. Not a complaint to be had! They are hospitable, efficient, and get the job done right the first time! 5 stars all the way! Thanks so much, you guys!Services: Tires”
“Gave my son a loaner car at no charge and did an excellent job repairing what Osborne Oil in keosauqua Ia couldnt repair but charged for and nearly could have been attributed to a fatal accident”
“went there ask if there was any way to check my transmission fluid they told to bring it over i did didnt take long to get it done they get my thumbs up good service will go there again”
“Great job on my exhaust, good price also.
Sucked I got a piece of steel stuck in my tire coming out of their driveway making me limp home as to not lose my tire.”
“We were passing through pulling our camper on our way home to Nebraska on a Friday. We got a bad leak on our transmission. We called all over town and they either had no one available or they didn't even answer the phone. Rick answered and said that all of his bays were busy but he said to bring it over so he could look under it in case it would be an easy fix. We did and he found the leak. It will be a major job to get it fixed properly, but he was able to do a quick fix to get us back to Nebraska. We had a great time visiting with him about things we have in common while he made the repair. We were very happy with his service and price. We highly recommend him!!”
“We have purchased several vehicles over the years from Vaughn Automotive . We have dealt with a couple different salesmen over years. Most recently we have had the pleasure of working with Jacob Fitzner as our salesman for our last couple purchases. He is kind ,courteous and knowledgeable ! If you are looking to purchase a vehicle head to Vaughn Automotive in Ottumwa and ask for Jacob Fitzner . You won’t be disappointed!”
“I drive a lot and am very hard on my truck. I have had many services at this location and always been very satisfied with their customer service, price, and communication. They have given me sound advice about caring for my vehicle. They do their best to keep you safe and get you back on the road quickly. It's important to have a shop you can trust!”
“Worked with Trevor to purchase our new Jeep. He was super friendly, accommodating, and easy to work with. We were looking at a black Jeep and he got onto their inventory and happened to find a dark gray one that had more of what we wanted with our vehicle. He got the same worked up and the car detailed within hours of being notified of coming to pick it up.Jordan with finance was also pleasant to work with. Had a slight hiccup with paperwork with our trade and he was also very accommodating and friendly to the situation and did not make us reschedule our paperwork and pickup.”
“Came here yesterday with my mom to get two tires put on her vehicle. Was told that one of them had a hole in the sidewall so we then went and got different ones and came back to have them put on. It was nice that the staff members were patient with us and didn't try and force us to buy Walmart tires because we don't have the money for that right now. Thank you for making a not fun experience better.”
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“Arrived in town and discovered my trailer tire had a cut sidewall and a bent rim. My dispatch/roadside support team called Mike's Tire with my issue. Mike and his team were waiting to greet me when I arrived. They had a spot where I could get my whole truck safely off the road right next to their shop and only 34 minutes later, I had new tire and rim installed and I was back on the road. Their shop and facilities are super clean and everyone was very friendly and professional. Highly recommend Mike and his team to get your tire problems solved and get you back on the road.”