This place just went downhill, the professionalism is no longer there, the tellers and bankers call you hun and want to know your personal business the atmosphere has definitely changed. Will avoid as much as possible in the future. What a shame.
September 2021
LOBBY CLOSED. About 5 signs on front door, 3 are for covid precautions, and two are saying temporarily closed due to short staff. Urbandale branch lobby is opened though.
May 2021
Horrible service!!! It took 15 minutes to deposit a check. Wells is using Covid as an excuse to understaff. If the lobby is closed, which is also BS, they should at least have 2 people at the drive up. They don't open until 9:00, so I think they can afford to staff it open to close.