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September 2024 by Joshua Douglas
Contacted via Facebook messenger about and ad. 4 days later responded with instructions to call. Called next day and was told I would receive an email. Did not receive so I called the following day and had to email them to get a response. Each email took at least a day for a response and some needed another email to them to get a response. Finally agree on a price. Call to arrange purchase (15 days from original contact) and was told vehicle needed to be driven around and they would send more pics via email. Got pics via email and concerns over condition had me sleep on the decision to purchase. Next morning at 7:30am sent email with questions regarding condition and price. 4 hours later receive email saying vehicle was sold. At no point was any “handshake” made so i was never the owner of the vehicle but overall this was a negative experience which lasted for 2 weeks too long.
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September 2024 by Franky Zamora
0 stars
They sold me a reservoir tank for my Kenworth after finding the shop randomly when I was at a pick up across the street. I drove with that reservoir tank under my bunk until I Got back home to Texas where I went to put the reservoir on. The floater in the tank is bad and it's dinging in the cab as if it's Low on coolant, so I was going to send the part back and now they are refusing to refund me. They had an attitude and a very condescending manner from the moment I walked in to the time I called them to inquire about this refund. These people here are racist and thieves. Go ahead and keep those $82. You probably need them more than I do.
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August 2024 by J.A Caldwell
Big selection of late model car and truck parts. Been around many years, a very solid company to do business with!
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August 2024 by Joshua “Diz” Williams
Been there one time and have absolutely no complaining to do
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August 2024 by Jeff Cornell
Poor customer service. Called about a part. Said they would check and call me back. Never got a call and then I find out they don't have the part I needed after waiting
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July 2024 by Craig Long
BUYER BEWARE! I bought a transmission from these guys with 51000 miles for $2000 + 3% transaction fee, nothing but junk. BUYER BEWARE!!!!
Update....after spending $2000 + 3% transaction fee and $900 for the install on basically a core transmission, finally got it rebuilt by a transmission shop. All clutches were bad and torque converter bad. But after I made that purchase, I also started getting funny charges on my bank account. So not only did I get screwed on the transmission, they must have a skimmer on their card machine. DONT EVER GO TO THIS PLACE WITHOUT CASH!!!! If I ever need parts, it won't be from these people!!!!
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July 2024 by Alexandru Boico
Terrible communication, i came from Illinois to see a semi truck, agreed on sell price with Bryan and then im trying to reach Bryan ti get some information for my Bank and nobody can help me with this, this is not professional at all
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June 2024 by Rob Duwa
Drove 2 hours to look at a T350 van. Asked prior to leaving if there were any known issues. Was told there wasn't. When I arrived the battery was basically dead so needed to be charged. Then the engine light was on and before the test drive began. Engine rattled pretty bad like there was no oil in it. Also the radio and none of the electronics worked. When I got back to the shop was basically told "yeah it is what it is, that's why it's priced at what it's priced." It's like ok thanks. Could have let me know that when asked prior to driving 2 hours each way. Do not recommend.
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May 2024 by Gabriel Wagner
Changed the price on the on the website as we were there waiting. From $28900 to $29900. Bait and switch!!
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May 2024 by Heidi George
Even through they weren't able to help me, the gentleman I spoke with was very kind and patient.
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May 2024 by Pharfid Knewgun
Ted is the man! He always gets me the parts I need WHEN I need it.
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April 2024 by Joshua Gross
I want to give a huge shoutout to Ted and the team at Sam's Riverside for their exceptional service! Ted went above and beyond to ensure that my transmission was ready and handled everything with professionalism and care. Despite any miscommunication, Ted made sure that everything was taken care of properly. I truly appreciate their help and highly recommend Sam's Riverside for anyone in need of quality salvage parts. Thank you, Ted, and the entire team!
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April 2024 by Anne Mullison
3 employees spent 20 minutes getting my pickup item in the back of my Prius. Great job Riverside-way to put the customers needs first!!!
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April 2024 by Stephen Farris
I will do business here again. The people were very helpful and courteous.
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March 2024 by Gina Grobe
Walked around what they call a show room for 20 mins never did find anyone to ask about test driving anything we wanted to or about one on their site we couldn’t find. Will not return waste of time
