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March 2024 by Stacie Gibler
Great service!
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March 2024 by Kevin Joel
Awesome experience me and my fiance had. What a lovely lady that worked with us definitely recommended it!
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February 2024 by Meagan Smart
Came in with my husband to buy a new ring before Valentine’s Day. 4 other customers in the store, so we waited for 20-25 minutes. We weren’t even acknowledged when we walked in or helped in the time we waited. We left and bought elsewhere. Clearly our money wasn’t as good as everyone else’s.
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February 2024 by Jake Sable
Brought watches in for quick battery swap, fast and friendly people.
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February 2024 by J & B F
Aissa was very helpful and customer oriented at the Jordan Creek Mall location. We purchased a ring in 2014 and January is one of our months to have it inspected to stay under warranty. Aissa was very helpful in many ways. Look forward to having my ring back after it's resized and rejuvenated. Thank you to Aissa.
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February 2024 by Yung Pov
I recently visited Kay’s on army post and dealt with Nina she was very professional and helpful I would definitely recommend visiting that store for excellent service!!
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January 2024 by That Guy
I had theresa help me with finding the jewelry I wanted. She was wonderful, had a great personality and was very friendly
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January 2024 by Shannon Goodwin
Came in this afternoon. To get some links taking out of my watch and Chantelle was professional and nice, I didn’t wait long and she was very quick and made sure that the watch would fit just right
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January 2024 by double Ayyys
Called on the exact minute the store was to open and they immediately answered. Needed a watch resized (couple links taken out). They informed me over the phone it would be a small fee of $5. Made my way up to the store front a short time later and was promptly greeted. I tried on the watch in front of them so they could use their experience to understand how many links to take out. Shortly after (5 minutes maxiumum) she was back with the watch perfectly fitted. And to top of this perfect customer experience they said they'd waive the $5 fee because it was so easy to do. Very much appreciated!
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January 2024 by Ted Baccam
I recently visited Kay Jewelers to seek assistance with removing links from a watch I received as a Christmas gift. I must say, I was thoroughly impressed with the outstanding service and support I received from their team.
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January 2024 by michael kinkennon
helpful and understanding
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December 2023 by Silvia A
I always get my rings cleaned here and it's always an excellent experience. Staff is always friendly. I recently got my watch battery replaced and resized and all was great.
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December 2023 by Robert Stewart
Came in to get links taken from a watch. It was a great experience. Great customer service.
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December 2023 by Ray Yori
Kay Jeweler on Des Moines’ southside. Excellent customer service by Tina on my previously purchased watch. Think of them for your upcoming Christmas gifts.
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December 2023 by rhonda thomas
Nina is the most fabulous sales person she always takes care of me!