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September 2024 by Samantha
Only open until 6 pm on a Friday?!? ??
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September 2024 by Todd Nancy Whalen
Pickup was seamless
Drop off was a nightmare- arrived at 4:56pm and no one was at the counter to check the car in and there wasn't a sign indicating the counter was closed . Waited 20 minutes but had to go check a bag and go through TSA. There isn't time for waiting these days. Called the counter at 5:40pm, 6pm and 6:34pm while waiting at the gate and no answer. Can't recommend a company that has this kind of service, we are at an airport after all.
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August 2024 by Warren Barrett
I was about to rent a minivan. But the lady abandoned the counter and the manager who replaced her told me to kick rocks.
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August 2024 by Denise From DC
Rented through a third party. Had to give flight info, so I thought there would not be a problem. Counter CLOSES at 6 pm!!!! Had to pay over $50 for an Uber and get a family member to drive us back the next day. So many hours and dollars wasted.
We're returning for another funeral this week and WILL ABSOLUTELY NOT rent from them. It's no surprise that their rates are lower, it's impossible to get a car!
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August 2024 by Juan Antonio Rivera Ticas
Terrible service, more than 45 minutes to contact an operator.
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August 2024 by CJ Nielsen
Car was clean but have been trying to call for the past 2 days to ask about a possible forgotten item and no one has answered the 10 times I’ve tried to call. Pretty useless to have a number you don’t answer
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August 2024 by Larry Mathews
Have called 4 different times today and can't get anyone to answer the phone.
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August 2024 by M V
Shantel and Christina are the greatest. Their customer service skills and willingness to help is outstanding!
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July 2024 by Karen Slack, Soprano
DO NOT RENT from this location because the counter closes at 6pm! If your Flight is delayed for any reason you are screwed! No call no one to meet you at the counter for late pick up. Choose another rental car company. Very Unfortunate and very disappointing and lost a day of rental fees
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July 2024 by Richard Conner
Booked through my work travel portal, wish I would have read some reviews. Got into the airport to find out they closed at 6, and noone will rent you a car after hours. I rent all over the country, this is the 1st time I have ran into this issue. Usually the hours are reported correctly to our travel portal.
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July 2024 by H. Noh
Even though I returned my rental car with a full tank (I filled it right before returning it), they still reported it as not full and charged me over 90 dollars. I called multiple times to fix the error, but the manager at this office (Mina Thakoor) never got back to me. I even took a photo of my fuel gauge before returning it (as well as my receipt from the gas station), so I have proof. I don't know if this is their usual tactic to rip off customers or a mere mistake, but they do not bother calling back to a customer for a mistake they made.
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I see that another reviewer reported the same issue before, so fraudulent fuel charging at this location is not uncommon. This greatly undermines my trust in Hertz. What's the point of being a Gold member?
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Regarding the response from the owner below, I already left more than a couple of messages directly to you and also contacted the customer service. If you are truly the owner of the location, you have all my information (including the rental information as well as contact number), so contact me directly and remove the overcharge. I have been trying to get hold of you for the last five days, but no response. Then I see your reply to this review without any explanation or solution. What kind of customer service is this?
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July 2024 by Jon Taiber
Longest wait for a pre rented car ever. With processes streamlined in most industries, this process of picking up a prepaid car is ridiculous.
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July 2024 by Allison Paxston
Good luck getting them to answer the phone for anything
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June 2024 by MAZEN7102
I was overcharged when renting a car from your Des Moines, Iowa branch. I have not received a timely response from customer service. This has severely affected my trust in Hertz's services, and I will no longer be using Hertz for my rental car needs. Please address the billing and customer service issues to prevent other customers from having similar experiences.
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June 2024 by PharmGuy06 BS, CPhT
Do NOT book a car through this location. They refuse to answer their phone for customers and Expedia. The airport staff and staff at the other agencies state this location continuously leaves customers stranded. They should be closed, Expedia should dicontinue recommending as a rental option, shame on Hertz for letting them use their name.
