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May 2024 by Stephen
Like half the gym is cordoned off for trainers and classes only, even when not in use. Just sits there, no use allowed. Friendly staff though.
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May 2024 by Kristyn Engelking
Gensis is my favorite health club in town! Best childcare
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May 2024 by Sonya Baker
The instructors are awesome! Make working out fun.
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May 2024 by Annalissa Bohrn
Love coming here for Body Pump and Step! All the trainers are super nice and absolutely wonderful!
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May 2024 by Fawad Baig
This location has gotten 25x better ever since Crunch Fitness opened up down the road.The key 4-6pm time has significantly slowed down, as well as other times during the day. Seems like they lost quite a bit of business to crunch but it’s good for the rest of us that stuck around. Less crowds are always good
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April 2024 by Josh Hall
Caden was great! Very friendly and explained everything perfectly. Genesis is going to lose a good one!
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April 2024 by Gabe
Caden is friendly and the customer service is great
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April 2024 by Abraham Acosta
Great facility.. However, it gets overshadowed by the terrible customer experience. I'd rather pay more at a lifetime than get treated like this at any gym. Do better.
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April 2024 by Star Fire
You know, a few months ago I gave this gym a five-star review after getting signed up. After multiple blunders with billing, and the flippant attitude of staff, I am at my wit's end. The latest issue (I've only been present at this gym for 2 months since I travel, and this is my THIRD MAJOR ISSUE) was that my account was supposed to be frozen for a few months while I was out of town. This gym tried to charge me for the months anyway! I told them I put in a freeze request previously, and they still tried to charge me for April because they couldn't find it. I told them I'm not paying for it and froze my card and did my OWN INVESTIGATION on my account. I figured it out and did their job for them. Guess what happened? It was an accident on their end, they put down the wrong date for the freeze request, so it was already there. So they were going to charge me for nothing, and more than likely I would not have gotten my money back. STAY AWAY FROM THIS GYM if you want to feel prioritized. I don't know what's up with this place, but it's very disorganized and they react to problems rather than solve them. They didn't apologize, no sorrys, no anything. And it's been like this since I have signed up in the very few months I have been at this establishment. The workers act like they're not paid enough to care about the customer's issues, except Dylan. Dylan is wonderful and the only right thing about this gym as he does try to help and assist. The rest of the employees put their problems on their customers with little to no regard for their well-being. I am greatly disappointed in this gym, and cannot wait to be able to leave!!! Btw it's a $200 cancellation fee, even if the gym does not care about you.
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April 2024 by Randee Reszel
This business's billing is a NIGHTMARE!! It shouldn't be a difficult concept. My card somehow fell off of my account twice in the year long membership time that I had with them. I provided proof of payment with my credit card statement for 1 month they claimed I owed. I missed 1 payment (which failed to process due to them attempting to charge the card early on the 1st instead of the 15th) & when I went in to cancel my membership (because I went to a new gym) I made up the missed payment, PLUS went ahead and paid my March dues in full. I paid the March dues early on the 11th, which would normally bill on the 15th...& NOW they are claiming that I OWE for March because I didn't give 30 days notice! I PAID MARCH!! Y'all save your money, avoid a billing nightmare & go to another gym that is CLEAN, doesn't have missing & nasty stained ceiling tiles & has functional plumbing all the time!!EDIT 4/8/24 - They are so sorry for my billing problems that they decided to THANK ME by CHARGING ME AGAIN!! Run Away from this business!!
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April 2024 by Nelson Thomas
It’s good gym
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April 2024 by Mary Walter
Great gym has so much!
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April 2024 by Michelle Kemp
Morris is awesome!
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April 2024 by Steven Williams
Front desk staff was great. Morris was helpfully, Friendly and knowledgeable
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March 2024 by QuanDaHNIC
Nice gym, great service.
