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November 2022 by Andrew Smith
Nobody seems to know what they're doing. The techs running the register didn't know how to apply coupon codes to my prescriptions. I don't mean one didn't know. None of them did. The pharmacist was having another tech do literally everything for her on the computer, couldn't answer a single question I had and kept telling me she was "uneducated" on topic after topic from questions about my meds to how to enter insurance info into the computer. Everybody from the techs on the register to the pharmacist to the tech running the drive through were all mobbing this one tech that seemed to have her things together asking her how they were supposed to do x, y, and z. What should have been a five minute in and out took over an hour. Not exactly confidence inspiring to say the least. When I am being taken care of by a medical professional I like to feel like they can do a better job than I probably could in their shoes.
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November 2022 by Google user
Nobody seems to know what they're doing. The techs running the register didn't know how to apply coupon codes to my prescriptions. I don't mean one didn't know. None of them did. The pharmacist was having another tech do literally everything for her on the computer, couldn't answer a single question I had and kept telling me she was \"uneducated\" on topic after topic from questions about my meds to how to enter insurance info into the computer. Everybody from the techs on the register to the pharmacist to the tech running the drive through were all mobbing this one tech that seemed to have her things together asking her how they were supposed to do x, y, and z. What should have been a five minute in and out took over an hour. Not exactly confidence inspiring to say the least. When I am being taken care of by a medical professional I like to feel like they can do a better job than I probably could in their shoes.
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April 2022 by Deb Shaw
This drive thru pharmacy is terrible. I had a sick toddler in the car and I was told 3 separate times that the prescription wasn't ready and I needed to come back. Total time sitting in the parking lot waiting was 1.5 hours!! Unacceptable to have to wait that long. I live out of town so I couldn't just go home and come back later.
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January 2022 by Mark Mrstik II
This review is from an offended customer immediately following an event in drive through pharmacy pickup:It's important to note that I've already been bothered by being forced to wait 30-45min behind other customers who HADN'T been told to let others through, but every time I've had to wait at all, I'm told to pull around. It's always behind some very expensive vehicle when I am told to wait , too.I was told to drive around or come inside to wait 15 minutes while they finished up my prescription.I don't have an issue with that when there are vehicles behind me. There weren't. I even told them we'd move if anyone pulled up, but they said they "can't allow that".I don't know why I count as a second-class citizen, but that's how i get treated there, so they can go to hell.
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December 2021 by LJ Mersch
Photo department has terrible customer service
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November 2021 by Tim Kriz
Quick and always correct
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October 2021 by Candie Stevens
I've used this pharmacy before and the staff in the drive through, must've decided they didnt like something about us, and refused to file ny insurance information, demanding the cash, and refused to assist me any further. We went next door to cvs. They got Walgreens customers took care of, like bosses!
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August 2021 by Amy Urbana
Sometimes traffic to it is insane but it's in a central location. Staff were nice and everything resolved and meds gotten in less than 5 minutes. That's awesome!!
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May 2021 by James Phillips
I've been using Walgreens pharmacies since 2001. You can have your prescriptions renewable every 30 days so you don't have to remember to call all that in. Which is a problem I have. They contact the prescriber for you. All you really have to do is just pay. Some prescriptions are very expensive but don't blame the pharmacy it's the manufacturers that do that. Greedy greedy greedy.
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February 2021 by Becky D.
Just moved to Cedar Rapids and stopped to get some assistance at the pharmacy on 16th avenue SW. Won't be going back. Very rude pharmacy tech with a major attitude problem.
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October 2020 by Becky S.
I've had nothing but positive experiences with the 16th ave Walgreens. The Pharmacy staff is nothing but professional and courteous. This is a very busy Walgreens so sometimes there is a wait but they always let you know ahead of time so you can stop by at a later time.
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February 2020 by Doug S.
I've had several bad experiences with this pharmacy and switched many years ago. But I needed surgical masks because my regular pharmacy was out of them, so I went to this Walgreens on 16th Avenue SW (CR). Again, big mistake! These pharmacy employees are some of the rudest people I have ever met in my life! I stood there for a while and everyone was on the phone, and ignored me. One employee who saw me just walked right by me without even asking me if I needed any help. Absolutely no one said they would help me soon. No one. I spoke to the store manager and told him about their rudeness. He did apologize to me and said he would speak with them after I left. But I'm not holding my breath for that to happen. Don't waste your time or money going here! It's not worth it!
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December 2019 by Hollie Bjolly
Longest place I’ve ever had to wait for meds. Will be switching.
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November 2019 by HappyTime123 5
Friendly staff all over store and PharmacyAlways willing to help.I would say this is one of the best Walgreens I have been to and I have been all over the USA
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July 2018 by Jason Poling
I hate to give two stars (possibly my first), but I have had so many bad experiences here, I would feel guilty if I wasn't completely honest. I have received phone calls for at least 3 separate medication orders telling me very clearly that my prescription was ready to pick up. Then I go and wait in a drive thru line that is almost always 3-4 cars deep (approx 20 minute wait) and each time the tech tells me they have no order for me from the doc. Fool me once...fool me twice.. fools me thrice...yikes. every time the tech tells me this won't happen again, but 3 times...I just can't do that again. And this scenario is only just one of the issues that I have had with this pharmacy, but this review is already too long and you get the point. I have since gone across the street to CVS...night and day difference on all fronts...
