-
May 2024 by Matt Morgan
Not even worth the one star! Bought a 2021 Chevy Malibu with 60,239 miles from Scott Kolp on 3-05-24. I live 3 1/2 hours away from their dealership. On 4-23-24 I had to take car into Karl Chevrolet to have the heater controls looked at and they inspected my vehicle. Found the timing chain gasket was leaking. With my warranty I have a $125 deductible, fine. Then I have $250 worth of parts my warranty will not cover but Deerys extended warranty would for this job that’s costing over $2000, in a car that I’ve had less then two months. Called and spoke with Preston at Deery on 4-24 and he said he’d talk with his manager, they had a case similar to this and they worked something out. Called on 4-26 and spoke with Scott (my salesman) and he said he’d talk to his manager.
Here it is the following day and Scott calls back. Says they can’t cover any cost but if I bring my car down to them, (3 1/2 hours with a timing chain gasket leaking) they’d fix it. Now mind you this is a 3 1/2 hour drive one way and the job takes 10 hours if there’s no issues. Then I have a 3 1/2 hour drive back to my house. Deery would rather their customer waste over 17 hours of our time ,then for them to cover $250 cost of parts that are not covered under my warranty, on a car I’ve had less then 60 days. IT WOULD BE CHEAPER FOR THEM TO PAY THE $250 then to pay for all the parts and their tech to do the work! NEVER AGAIN WILL I BUY ANYTHING FROM YOUR DEALERSHIP!
-
March 2024 by Benjamin Winterton
Very kind and personable. I'll definitely go there again.
-
March 2024 by Jennifer Crowner
My daughter needed a new car and she got just that. First time making an adult purchase and our sales man was great and very friendly, didn't push anything on my 18 year old, made the experience very easy for her.
-
November 2022 by Ryan Smith
Completely lied to during finance, things like keys and floor mats never given to me even tho advertised, forced to buy a warranty that was NOT needed. The manager Mark is a liar, and doesn’t deserve your business or a job in this industry!
-
October 2022 by Trayveon Woods
Customer service was mediocre at best! Just wasn’t a good overall experience.
-
September 2022 by Jessica Paul
No serivce
-
June 2022 by Amanda Decker
Looked at a Jeep Cherokee Laditud, wanted to look at another (had already discussed this with them three days before and another salesman ignored this, therefore it wasn't available for test drive) even with the bumps in the road of it not starting, Jonas (salesman) was very nice. I would recommend this place because of professional and courteous staff.
-
December 2021 by Derrick Reynolds
Great prices and nice cars
-
June 2021 by Heaven Johnson
This was an absolute quick and amazing experience! Susie at Deery Auto Outlet worked tremendously hard to find me the PERFECT fit in my budget. Julia was fabulous and efficient at getting my paperwork done in a timely manner to get me back on the road! 10/10 recommend!
-
May 2021 by Helen Chaknine
Tried for a car since January they kept needing more info went down to byriders was there about an hour and walked out with a 2011chevy Cruze
-
April 2021 by chantelle diewold
On every car repair that we’ve had done with them they did a wonderful job!! I was looking at purchasing a vehicle and they said it was not ready yet because it was a fresh trade-in and they would get a hold of me as soon as it was available.... this was on a Friday by by Tuesday morning I called and they said it was sold! Never received a call back stating that was ready for us to look at..... Disappointed as we would’ve just written the check and out the door we would’ve went! Trusting them with our vehicle repair and having such a good experience this is why I trusted to purchase a vehicle from you! Calling back would would have given you a five star rating!!
-
March 2021 by Shari Stratton
Do not regret going to this place!!! Will definitely return!! The best customer service I've ever dealt with with a car dealership!!!!
-
January 2021 by Susie H
Great customer service! Julia is extremely helpful! Highly recommend!
-
January 2021 by Justin Clubb
Great friendly service and staff that makes car buying easy!
-
September 2020 by Reverend: Mark,Dustin and Mark “BOO and BUBBLES” Traman
Bought a nice 2001 town and country back in 2011, still on the road and have not had to fix or replace anything.
