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February 2024 by Kyle Massey
The man who took care of us seemed very unsure every step of the way. We specifically asked for a one-way trip, going as far as changing our miles and time to accommodate this. We specifically talked about and asked for the closest Cedar Rapids uHaul, when we unloaded and were ready to return, we noticed he had booked us for a round trip.Thid made my three hour drive into a six hour one, wasting my entire day. I don't understand why it's impossible to simply change the location of dropoff. I will be telling everyone I know to never come to this location. Do NOT come here.-J Gahagan
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January 2024 by Cody Freeman
The assistant manager is rude, unwelcoming and should consider other options for employment if handing out keys at uhaul is making her that miserable….
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October 2023 by Joseph Pittard
Great service and easy to use experience!
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October 2023 by Amanda Littrel
It is very difficult when returning a vehicle after hours. I wouldn't recommend this option. It took over 30 minutes to go through the process. Had to do input information several times before getting accepted.
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September 2023 by Roger Youngblut
The truck we had was in horrible condition. There were a lot of dents dings and large scratches on the exterior it looked terrible. The cab inside was filthy, the dash had not been wiped down for a long, long time, the drivers seat was all tore up, the steering wheel was gross. It was the worst rental I have ever had.On the good side the truck did run fine even though it had over 129K miles on it.
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September 2023 by Derrick Padilla
Mobile check-in was a very easy process! It took longer than I expected but it was my first time going electronic and getting used the format. It was still a shorter than waiting in line and a more enjoyable process!
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September 2023 by cb323 B
Give the young African American gentleman that works there that checked me in and out or raise. He knows this stuff and was very courteous fast and did a great job hooking up my trailer
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September 2023 by Sean Fitzgerald
Smooth in and out service. Done checked out smooth quickly checked out wow. Very effectively business.
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July 2023 by Jadyn Thole
Manager on site was completely rude and unhelpful. Requested a review link through my account and keeps coming through invalid. Id drive a little further to rent if I had to do it again.
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July 2023 by Michael Scott-McCollum
Someone was in the office area putting away items when we entered. Never greet us or said anything. After waiting five minutes I finally asked if anyone was working. He then stated she should be right in or he would go get her. The store manager came in about five minutes later. Didn't apologize or anything. Then refused to complete my rental as she stated it needed to be back by 5:30am & she did not have a trailer available for a 24 hour rental. I went out to my vehicle & made a second reservation for 24 hours. Went back in the store & she proceeded to tell me how she wouldn't have allowed this. As a store manager I would think you would want to make maximum profit for your store & company. Instead she offered awful customer service. I would never recommend this facility to anyone. Additionally, when I returned the trailer early at 11am the next morning there was another 6' x 12' sitting on the lot.
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July 2023 by Deondre Graves
supposed district manager was rude, no enthusiasm what so ever. Seems like the truck was falling apart and dirty of course. 100 other uhaul stores in the qc don't make this your first.
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May 2023 by ebony kirby
If I could give a -10 I would. My experience with this particular location was horrible from beginning to the end. From the long hold on the phone to the unprofessional, rude employees. The so called assistant manager was the rudest of them all. I will never rent from this location again.
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May 2023 by Díno61 (Dean and Co.)
Was there yesterday and had the best customer service ever from U-Haul from the female behind the counterWas super helpful and courteousThe west U-Haul sucked
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April 2023 by Tina Crawford
Tamara was sooo helpful! We're driving an RV from PA to the Winnebago factory in Forest City and stopped at this location to fill up our propane. She helped us not only with this but also helped fix the electrical connection on our used uhual dolly we purchased in PA. She also put air in all our tires for us!
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December 2022 by kat kiss
My fiancé and I were planning a move and came here to get a hitch installed. When the employee that was doing it took a look and didn’t think he’d be able to w/o damage to the car he helped us a work a deal on a truck instead. Ultimately making it where we’d still be able to make the move and not having to leave anything behind. Definitely went beyond our expectations.
