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June 2024 by Carmen Stebenne
There was one helpful person at the pharmacy. Her name was Chelsea. She was helpful, courteous, could speak English and smile. The girl ringing out prescriptions at the pharmacy should not be working with the public in any capacity. The store was a mess, shelves were empty, floor dirty. The two associates I passed on my way to the back, did not even look up, never mind acknowledge me. It’s a pretty safe bet that I will never bring my business to that store again. It’s really a shame. I used to drive across town for that store. Not anymore.
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June 2024 by chris chojnacki
Both employees wanted to argue about my copayment. After about 10 minutes of conversation I finally convinced them to do their research. I walked out with my prescription and payed $0.00 like I have for the last three years for this same prescription. Basically they wanted to argue. Worst pharmacy ever!
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June 2024 by Nora Bates
CVS Pharmacy on Ireland Rd. and Ironwood Dr. If I could give them a zero I would just because of the lady Celine or Celina. Very nasty personality and rude customer service support. She hung up on me twice while I was still talking, trying to get information on my medication. The manager tried to justify it by saying that they were short staffed because someone called off. Not acceptable for a customer or anyone to be treated this way. So I paid them a visit because the drive through was closed. I introduced myself to the young lady at the cash register and the Celine lady kept rolling her eyes at me. I didn't say anything else because I was already heated. I've been waiting all day for my doctor's office to send it in. She needs to be seriously trained all over again. Or don't work with the public. I'm really afraid to get my other prescriptions from there knowing that she could cause serious harm to me.
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May 2024 by Gavin Gall
Would leave 0 if I could! Had such a great experience with the male working in the pharmacy he was working with me and said he could give me a few day supply of my sons meds so he didn’t run out and to give a call back if we couldn’t get through to our dr. 20 min later I call back and a lady answers and tells me no she won’t do it and I explain I just spoke with the gentleman and he was going to give a few day supply, she then put me on hold then hung up on me. I call back and get hung up by her again. Switching all of our prescriptions over to another pharmacy.
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May 2024 by Kim
I just had a very welcoming, helpful experience with your cashier/associate Jan. She was great!
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March 2024 by Shawn Bergeron
Their pharmacy seems to be closed a lot .
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February 2024 by Roberta Kline
Prescription has been processing since Tuesday and called the automated this morning said it will be ready by 6pm today, never got a text, called again to see if it was ready and it says my son don't have a prescription...What is up with all these damn pharmacies can't get anything together...I guess time to call and yell at them too. Already did for Western CVS now this one.Maybe I will just call CVS on Western to see if they can fill up
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January 2024 by cindy hardy
Nice sales. Nice clerks.
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January 2024 by Chris Frame
Quite possibly the worst CVS I've ever been to. Go anywhere else but here. Disgusting.
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January 2024 by Nancy HEgland
Sarah, was exceptionally kind and helpful to me. I had ordered online and received wrong product. Came in and she straightened out my issue. The other woman working that day, was also very kind. I thought I had left my wallet on the counter, she even helped me look outside. Excellent service, very kind employees.
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December 2023 by EmJR
The staff is always very kind when helping me. However, the store is always very dirty. Additionally, and specifically, the Cherry Vanilla Coke in their coolers expired 10/30/23 - over a month ago. I’ve let two associates know on two separate occasions, and was told they would “handle it”, however today when I went to grab one, the expired ones were still there :(
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December 2023 by Emily Rowe
The staff is always very kind when helping me. However, the store is always very dirty. Additionally, and specifically, the Cherry Vanilla Coke in their coolers expired 10/30/23 - over a month ago. I’ve let two associates know on two separate occasions, and was told they would “handle it”, however today when I went to grab one, the expired ones were still there :(
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November 2023 by Judi Lykowski
So sad the CVS pharmacy is so dysfunctional. I do not blame the local location after hearing feedback about their dysfunction I blame corporate.I transferred to this pharmacy about eight months ago, due to insurance discontinuing our partnership with Walgreens. When I pulled up, I quickly found out the drive-through is pretty much constantly closed, due to a shortage of workers. I did fill out a survey and report my information to corporate, and they did contact me, but the problem was never resolved.I recently had to transfer a prescription to a nearby pharmacy because they cannot get the generic drug that I’m taking, and my insurance will not pay for the name brand drug any more. The new pharmacy had to call CVS and they said well this could take some time … they are notorious for not answering their phone in a timely manner and it just isn’t their fault - it’s their corporate not caring. We waited for close to 40 minutes until they answered - but unfortunately, the person on the other end of the phone said they could not call my insurance company because they are too overwhelmingly busy and it would have to wait until the following day. I told the new pharmacist I know all about their non-caring corporate company. The new pharmacist said they’ve had countless people transfer due to the poor service there.I also posted inquiry on my neighborhood app, asking if the drive-through is always closed or if this is a pandemic stemming staff shortage situation… And boy did I get a flood of information that it’s always close, and I should seek another pharmacy for my needs.
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November 2023 by Adam Rose
This CVS is awful for service all around. Knocking this location down and building something else would be a better idea than it’s eye sore that’s just there to look at
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October 2023 by Mike Meeks
Long line for RX
