“Have went to this branch several times, every time the tellers are really nice and give treats to the kids when they come. Have went to this specific branch location for resolution on several issues I had with other branches. I also went here recently to do a transaction and my vehicle wouldn’t start back up. I rolled it to a parking spot and a couple of minutes later the branch manager came out to check on us. She offered for us to come in the branch with all of my kids to wait for the tow truck. She offered refreshments even for all of us! This branch always goes above and beyond customer service and our family really appreciates it especially when I haven’t liked the transition from Wells Fargo I continue to be a customer because of this branch! So way to go!!!”
“I have not had any troubles with Flagstar thus far it has been easy to access my information and the staff when I opened up my checking account was very helpful and friendly.”
“I cannot express enough gratitude and appreciation for Dena and her team at Policeman's! After a frustrating experience with another bank, she came through with a true christmas miracle for me to purchase my car the day I had planned, when I really needed it. Thank you sooo much! Will continue using this bank for many years to come!”
“They are OK so far. I usually move my money to other accounts because of investing and auto pay bills.I did have my other account (TCU) hacked and while that was pending I tried to overdraw, they didn't let me.. I get direct deposit and they see how much is deposited. Not a fan of that no emergency cushion. Good thing I had my emergency card, otherwise I could have been jammed worse you know. Otherwise, they've been good to me.”
“Jose Miranda was very attentive to our needs and expectations. He is very knowledgeable and professional. We enjoyed working with him and were always kept informed of the status of our loan applications. We really appreciated Jose's responsiveness when we had questions and his ability to quickly answer our questions. Melissa Tobias was just as knowledgeable and professional. She was always quick to respond to our requests. Both Jose and Melissa were a pleasure to work with. We are extremely pleased with their performance.”
“Megan was absolutely the best helping us get our house selling documents notarized. She stayed after her shift and was extremely knowledgeable in how to sign all the complex documents we had. She helped us last minute and we were so thankful. Without her, we wouldn't have been able to close on our house on time. Thank you so much, Megan!”
“I've been with them for 4 years they miscounted my money for the first time an they quickly figured it out and put it back in my account the next day very happy with the service other than paper statement fees lol”
“LOVE the mortgage team at 1st Source Bank! Sent my buyer here in a panic because another lender couldn't make their loan happen, and Jose and Cathe were able to successfully get my buyer to where they needed to be in the purchase of their new home! :) Highly recommend working with this team of professional mortgage experts!”
“Love this branch! Everyone is always willing to help. Had a problem with an online payment and they helped me out immediately. They always go the extra mile for service. Thanks all!”
“Love my bank! I haven't used a bank in years but I opened an account here & they have been amazing! They were extra helpful when I needed a replacement card & I received the new one in just a few days. I like that they have multiple locations & ATMs everywhere so that I can access my money any time everywhere.”
9AM - 12PM
1555 W Western Ave, South Bend
Banks
“Last year I brought a 2017 Toyota Corolla and my interest rate was 10% with Wells Fargo bc of me rebuilding my credit. I just traded that car in for an SUV and Community Wide FCU gave me a lower interest rate. I work hard and appreciate them financing my 2020 Kia Sportage S. I live in Indiana, so it's nice to have a lender in Indiana.Thank you Community Wide FCU for helping me get into a vehicle that is safe and my favorite color ? not to mention the panoramic sunroof and heated seats.”
“I am here on a regular basis and the service is consistently pleasant, staff very friendly & professional. The staff is highly competent and it feels very comfortable being in there. I am impressed how they remember many customer's names ...a skill I'd probably never be able to master.Sometimes when there are a lot of customers in the bank I think the branch manager should come out and assist and this is why they get 4 out of 5 stars. This is their best location because I'm a small depositor but I am treated like a VIP. Thanks so much for that!!!!!”
“We have been members with this credit union for many years. Service and helpfulness is wonderful. Always there to lend a helping hand with any questions I may have Family members like it too.”
“Braiden from Portage branch had been our person for couple of years now. He is so awesome! He helped us out at any time and every way possible! He is kind and has great customer service skills. He is one of the main reasons we still bank with ND inspire of living way far from South Bend and having no ND branch in 80 miles.”
“Melanee was the best teller I could have ran into while trying to solve a minor issue. She was very professional and friendly. She told me exactly what I needed and how to get the paperwork I needed. She also squeezed in time to explain something to a peer if they ever had another customer had the same issue or request. Great job Melanee! Sorry if I chopped the name. Your company should know that you rock because you did what CORPORATE customer service couldn't do for me. So thank you sooo soooo much!”
“Regularly receive friendly service that's pretty quick, typically well staffed so wait times are minimal. Been banking at this location for several years and have very rarely had a visit that wasn't fast, personable, and accurate.”
9AM - 12PM
223 W Ireland Rd, South Bend
Banks
“Update 09/26After speaking to the manager last week about my review I decided that everyone deserves a second chance, and this time the Ireland Branch did not disappoint. I went in this morning and was greeted by multiple people at the front teller line who were all ready to serve me. I was taken care of and was in and out in matter of minutes. I am very understanding that sometimes the first impression is not the best impression and they definitely showed me who they really are today! I will be back and I continue to enjoy my banking experience with United!Original postUsually I go to the Gumwood Rd. branch and I receive excellent service. However today I was on the south side of South Bend trying to make a deposit into my account in the Ireland Road branch. I realized this was a mistake as soon as I walked in, there was no one to greet me until I initiated contact with one of the Caucasian female bankers who was sitting down on the computer in her office alone. The female banker simply told me to be patient and someone would assist me and went right back to typing on the computer. I had a lot of cash on me and wanted to be helped quickly since I was the only person in the lobby. I ended up waiting in the lobby around 10 minutes. The two tellers were busy with other tasks as well as the other two bankers, however the banker on the computer did not attempt to leave her office to assist me. This is never the case in any of the other branches that assist me as almost everyone leaves their office to assist. At many points I really felt like I should have taken my money and went down to my other bank on the same road. Normally I feel valued when I bank with United, however today I did not feel valued.”
“Love the fee-free checking and savings accounts I was able to set up online. The tellers have all been 110% polite and professional, and the branch manager is a delight. I can't say enough good about KeyBank on Miami and Ireland!”
“Always available to help when I have questions, and very friendly. It may be longer wait times but that's because they want to make sure all of your business is handled in one stop. Molly & Milton are the BEST!!!!”
8:30AM - 12PM
1747 17400 IN-23, South Bend
Banks
“Incredible Bank very helpful people are incredibly friendly welcome you in and they take really great care of you thanks Horizon really appreciate the way you care about the customer.”
“Bankers were supportive about my concerns. They were patient in getting the accounts started due to my work schedule (3rd shift) and other interruptions.Big reason for choosing Flagstar: it has a branch within a block of my office.”
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“Great people to work with. The branch manager and Sarai Hannah worked with my wife and I to re-activate our account after dealing with scammers pretending to be Microsoft technicians. They were very helpful and understanding and in short order had our account back up and running smoothly. They covered every base for us and had a ready answer for all our questions. It was a very pleasant and comforting experience working with Credit Union 1 Notre Dame branch.”