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August 2024 by Tom Freeman
I am extremely unhappy. For some reason Allstate transferred my account to this person. I have been trying for over a year to rectify a situation with my bills. No matter how many times I tell them to use a different account to withdraw the money they can not seem to figure out how to tell the computer to use another account. Ridiculous customer service. Called and talked to someone in the office of an agent I have never met and somehow is my agent. No personal contact and nothing I have ever experienced with any insurance I have ever carried. You would actually have to pick up a phone or answer an email to "serve" your customer.
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June 2024 by MaryAnn Nagy
Explained procedure well! Friendly and well informed! Helpful and answered all my questions!
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February 2024 by Roxanne Tweedy
Gave me coverage at a very reasonable price compared to other places. VERY SATISFIED with there Company.
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December 2023 by Necol Diop
Professional and courteous, and kind something that business now a days leave out.
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June 2023 by Jake Narkawicz
Shop around I was with them for over a yr kept going up in price for no reason when I called another insurance Co I got better cover for half the cost. Tried calling again about rv insurance was quoted 1200 a yr I'm pay 218 threw Erie insurance. Do yourself a favor and shop before u buy
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April 2023 by Robert U
Charles was GREAT at transferring my old policy to my new car and was super friendly. I ONLY take away one star because the drive wise was terrible at towing my damaged car, but this has nothing to do with office staff.
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March 2023 by Mike Terlesky
Worked with me very closely and quickly when I moved in from Ohio. Courteous, respectful, and friendly service
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February 2023 by Ali Kanan
Over all it’s a good company, the only thing is that they might raise your insurance so high if you had an accident at fault or an accident from nature.
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December 2022 by Elton Chavez
Just got pulled over by a police officer today. Had to figure out what was going on with my license. Called Jessica at renita Fleming all state office, super professional. Super nice and super helpful. It’s nice to be able to call a place and have great customer service. Thank you Jessica for the help.
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November 2022 by Ida Mainer
Renita took her time with me, any problems I had, she resolved them.
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August 2022 by Bessie Porter
My agency was on top of everything after I told her what happened. From setting up the repair of my car to the rental I needed until all repairs were finished. I had no worries. Thanks again Renita Fleming!Bessie Porter
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July 2022 by Angela Kimble
Renita has been absolutely wonderful
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April 2022 by Lasheema Ford
Laura was wonderful! She contacted me because I inquired about cancelling my policy due to it increasing. She was very thorough explaining exactly why it went it, no fault to the company. She was very friendly and professional but still down to earth and relatable. I decided to keep my policy simply bc Allstate has agents like her who care and take care of their customers! She found two discounts I'd qualify for and she went over my homeowners insurance policy. She introduced and explained the Drivewise program, which I'm elated about as a new driver, to monitor my driving. All around, I enjoyed the call. Usually CS calls aren't pleasant lol but she made it such. Good Job and thank you again. I highly recommend!
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February 2022 by Jeff
My RV caught on fire and burned down did a !claim on it try to get help from her she was no help at all she tried to screw me out of money make sure everybody reads their policies because they make big mistakes at this place will be transferring somewhere else
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January 2022 by Ashley DeGroff
Seriously the best! I've had Renita as my agent for almost 10 years and multiple policies later we're still going. I love that her and her crew are always looking out for me as her client and makes sure I get the best deal possible. Quick to respond and always so helpful!
