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February 2024 by Leh'Tika Milon
I rented a car from this branch over a month ago. I had to come back and leave a review for the excellent customer service I received. Thank you Jared Holst you took care of me as a customer, had a few issues but you handled them and no hidden fees or surprises after having the car for almost two weeks. This made my experience with enterprise one of the best and I will continue using them because of this experience.
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January 2024 by Maureen Childress
Patrick was very helpful when i picked up the car
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January 2024 by Matt Klein
Had a good car. We had some problems at first because the one guy is hard to understand (thick accent), and he plays with words to push the extra insurance. He also just gave us the keys and said your cars outside. So we had to look for it in the lot instead of it being upfront and ready. So, at first, I was going to rate poor. But we called back and talked with a different guy (trey), and he helped us out a lot and took care of us. He also explained a lot of what to do when we brought it back. Which we really appreciated that. So because of him, it's a 4. Otherwise, it would probably be more towards a 1.
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January 2024 by William Smith
Never has cars in stock after you reserve online. Unwilling to accommodate different demands. Horrible experience and service.
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January 2024 by TheDocsharp
I had a scheduled dropoff for 9:00am. It's now going on 11 and still waiting
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January 2024 by Joseph Cloonan
Everything was fine except being billed and later Enterprise had to credit my Visa account. This was even though they knew that my auto insurance was going to pay 80% of the rental charge. When I saw I was being charged the full amount on my Visa credit card I had to visit the agency to get an explanation for why I was being charged the full amount of the rental. It took several days before the credit was applied to my credit card. Being that you knew from day one of the rental that my auto insurance was going to pay 80% of the charge. To this day I do not understand why I was charged the full rental charge to only later to have a credit applied to my credit card. No geed reason was given to me by Enterprise PERIOD.
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January 2024 by Hilary Witt
Very helpful, Trey was awesome helping with some insurance glitches with my rental!
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January 2024 by Pam Robinson
This is the local Enterprise that I use for all my business trips. The staff is friendly and they always are fast to get me on my way.
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January 2024 by Michael Timmer
Good service every time I'm at this location.
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January 2024 by Troy H.
Because the garage ordered the wrong light for my car it pushed my need for rental into my out of pocket cost . I dropped off the rental on my last day of work , so not get charged another day for a rental . I got charged the amount of the " garages return date " which overdrafted my bank account as Pay day is Friday for most Common people. I was assured that it was cancelled and all I would see is the refund the next day . ASSURED it was cancelled! That was a lie , I woke up to the charge going through and the nice 32.00 overdraft fee . I paid the 50.00 deposit when renting the car , I kept a 2 day rental 25.00 a day . that should have been a charge of JUST THE TAXES ! I will never do business with this company again ! save yourself a lot of trouble and steer to another place for rentals , one that does not lie to your face and shake your hand in agreement that we were on the same page ! lie to your face and shake your hand while they spit in your face ! 32.00 for their mistake they will not fix or pay for , that is half a tank of gas stolen , that is food money stolen as I have been living on white rice .
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January 2024 by Nicola Matty
Very grateful for all the work the people at this enterprise did for me. Michelle has been so helpful with the renting experience.
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January 2024 by Nicole Brooks
I have been renting from enterprise since 2020 I have had awesome customer experience with each and everyone. In September 2021 I had made reservations but needed up getting a phone call that I need to get to Detroit Michigan asap my mother was passing enterprises sent me to the Roseland location so I can get there remind you it wasn't on the day I was supposed to get the rental they made special arrangements for me and it was my birthday 9-4 that's when was supposed to get the vehicle I got it on 9-3 each and every employee at the Edison in Mishawaka they are so amazing thank you for you do. Especially Patrick Harvey
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January 2024 by Brian Richardson
Always great selection of vehicles at a great price. Rent instead of using personal to save on wear and tear. Website is very handy and easy to maneuver for putting a vehicle on hold.
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January 2024 by Aron J Martinez
Had a car for 50 days. I miss it
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January 2024 by Kody Marvel
Very easy to deal with. Friendly too.