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October 2024 by Edna Mcginnis
Although the discount was good, for the first month, the initial signing the lease agreement took an unrealistically long time, took two hours. I don’t know if there was a glitch in the system, but I did not like the initial process. Could not get Into the storage facility. No one was in the office. It was very frustrating.! finally had to talk to a customer service manager!
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October 2024 by Monica Persinger
AWFUL!!! Placed a lock on my unit when I PAID!!!! My bill was paid and they locked my unit. No one notified me of placing a lock, no one reached out about my unit at all. If I hadn’t checked my unit, lord knows what they would have done with my belongings. My bill has always been paid. Told me it would take 24-48 hrs to have someone come to unlock it.. Told me I would have to talk to someone at the location about refunding me for the multiple days I could not access my unit even though my bill has been paid. “Coincidentally” this week no one is at this location for the entire week. They told me if I cut the lock myself, they will terminate my lease. This is how they treat normal great paying customers!!! They have no sense of urgency. 1000% do not recommend. Will be contacting attorneys general!
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October 2024 by She Sees Threes
FAR FROM SECURE ACTUALLY INSIDE THEFT RING THE WAY THEFT HAS BEEN GOING ON HERE REGULARLY FOR YEARS... GLAD IM FINALLY GONE..PLUS THIS IS AN Update: orig review 5 yrs ago update 2 yrs ago disnt post. However during this time for 2 yrs now atleast fences in back have been cut open and NEVER fixed allowing MANY burglaries recently ( last few weeks from orhers in the area while employees ABSENT 24/7) from the homeless living on the trail and others! Increases on monthly get ridiculous, property is ran down and for as much as you charge and having a live in residence you should allow 24.7 access and cameras just like your competitors.
Dont be shocked when your 69 locker goes to 129 in matter of less than 2-3months. Ours has increased near 12x in 5-6 yr period!!! Average increases every 6 Mos minimum!!! And it's DIRTY, Distrusting, DISGUSTING and know you'll have water damage here!!!
Someone ran into the corner of one building doing some damage, and sometime later it's still not fixed.
Lazy employees who blame everything and everyone else for the incapacity to rent a storage locker, it's not brain surgery folks. This facility has been dirty for yrs.
Website is horrid too.
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August 2024 by Tori
Staff is friendly and very helpful with any questions I have. Compliments to management!
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August 2024 by Dr. Jerry Risser
Really disappointed to have to share this, but nightmarish experience with this location. They had multiple burglaries in the last few days here, and I cannot get access to my burglarized unit to even file a police report and assess the losses. There is supposed to be a manager on duty, but is rarely there and communication is terrible. I was told he would meet me to open my unit and was a no-call/ no-show after I drove in. The location is great, but you'll be better off at a safer, better-managed facility.
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August 2024 by Breanna Ross
FANTASTIC
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July 2024 by Mattie Houston
Hands down the best experience ive had with a storage company. The manager at this location is so helpful. Couldnt thank you enough Chris! Glad to see they have a great manager now!
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July 2024 by John O'Dell
Chris was very attentive and courteous to us. He made us feel valued with addressing all of our questions as new customers to temporary storage. Give him a Christmas bonus to ensure you keep him on your team!!!
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July 2024 by Shalonda Tindal
I've rented at this property since September 2020 and my items have always been safe. Not crazy about the rate increases but that's life with products and services. The previous manager was fantastic and the new manager, Chris is GREAT. This company does have good employees.
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March 2024 by David Strauss
Shalonda is great, she went above and beyond!
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March 2024 by Kendall Williams
She is very knowledgeable and knows her her job very well... well recommend her property to to all my friends and family
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March 2024 by D Wright
Ms.Shalonda is absolutely fabulous!! She’s patient, very informative, and most importantly friendly and caring!
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October 2023 by Monica Pitcock
Shalonda is AWESOME!!!!
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October 2023 by Lynn Sterrett
Very nice and helpful lady...
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October 2023 by Greg Haworth
Very nice facility Sholanda was very helpful.
