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October 2024 by Justin Smith
Went in to pick up an order. Unfortunately, I didn't have the order number, bc Grainger never emailed me an order confirmation. So I'm trying to explain, and the employee "helping" me must have been trying his hardest to be an ahole that day. He was not helpful in the least and actually was eager to belittle me. It's been a while since I've encountered such rudeness, but this guy deserves a great big star. He actually said at one point, "sounds like you talked to someone on the phone, but never actually ordered your parts". Again berating me for no reason. He was never able to find the order, so I had to find the part number for him on their website. Magically he then found my parts. Never apologized. Just wanted to get rid of me. If you encounter a bald man with glasses and a long goatee, ask for another employee....
Edit: To make matters worse, they didn't even spell my name right. Certainly makes it harder to find an order. And seriously... Justin Smith is too tough a name??
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September 2024 by George Galkin
Good customer service!
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August 2024 by Jess
We had the hardest time finding anywhere that sold lead encapsulating paint. We found out we had lead paint in our home after our toddler tested positive for lead. The stress and worry of taking out this lead monster in our home is immense and no one had this specific paint ... but Grainger did. And I ordered online and it was ready for pickup in minutes. A huge relief. Thank you! Plus everyone there was so friendly.
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November 2023 by Sean Dunham
Was scrambling to find a broken part in my oven, and Grainger came through! I had no idea they even stocked parts for ovens. Great experience and will be back!
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January 2023 by Tricia M.
I get supplies for my business from here and they are always fast and friendly!
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November 2022 by Shelly Ham
Perfect! Used the curb side pick up! All went great!
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October 2022 by Ron Melvin
This is the only branch that helps and goes out of there way to find my parts
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October 2022 by saw ler moo
Easy to find AC parts
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April 2022 by Scott Brentlinger
Best customer service ever!
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January 2022 by Ben Moshe
I was looking for a magnetic contactor, it was really nice to see people that actually trying to help, and how professional the handling the customer
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October 2021 by John Morris
A++ service. Staff is nice and knows what they are doing. Highly recommend.
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September 2021 by Steven Stott (Steveo)
They were very knowledgeable and helped me match my old out dated furnace motor with the new one I required. Much thanks to them.
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August 2021 by Richard Williams
Excellent service..
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May 2021 by Jack Binder
Require a mask for service. I found my else a mile down the road and never had to wear a mask.
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April 2021 by John Barnes
Would be a good place to put a supply house.
