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June 2024 by Jesus Leon
Customer service is horrible. Employees arguing in front of customers. Manager eating at the register. Worst jd store ever. They won’t last
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May 2024 by Paige González
They don’t even deserve one star. They were so rude. I was waiting over an hour for the shoes people coming in. They keep getting more shoes on top of that, The staff and the workers just kept walking, back-and-forth mean mugging me because I am not there race apparently! Then, finally, the same girl that was mean mugging me walking past me very rudely came and got on the cash register when she could have done that in first place ? they made me wait for my shoes to come out of the back after I asked for them an hour ago they took the person behind me she was waiting for her shoes as well. She started running her mouth, saying I’m in peoples personal space, when there’s a huge line! I can’t get through stop trying to move people around when we’re there, We’re waiting in line our shoes should’ve been already out there. That’s not the first time they’ve had an attitude. I went in there with my mother before, and they just kept looking at me and me mugging me and everything I touched they act like I was going to steal. They are very rude. The store is trash!!! Workers are too! They have no respect!!! I will not be back here!!! I’ll be going to Greenwood where I’m welcomed!!!!!
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May 2024 by Brenton Russell
This place won't last in the hood. Management is very rude. The first time I came in there the manager was standing behind the counter chit-chatting about personal affairs with other employees. She wouldn't even acknowledge that I was waiting to check out. That same day I saw her getting into an argument with the customer about returns when the lady had her receipt. They tried to sell me some $200 Air Jordans that had a red spot on it that was blood or ketchup I don't know. If you hire people that don't know how to administer good customer service like they're doing right here in the hood then your business is not going to last long just like the family Dollar that closed up on 21st Street and on 30th Street. Someone also busted out the window as soon as this place opened. I'm assuming that was due to poor customer service and rude management. Look forward to this place closing soon
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April 2024 by Jessica Mort
Is it so hard to find staffing that they continue to let the manager be employed after all of the feedback provided? The vendor that collects these surveys is called Medallia. Negative surveys go directly to the store managers & they choose a response that JD has deemed appropriate. So guess what? The manager is responding to these surveys. However, they likely negatively impact some metric she's measured on so if you've had a bad experience like the rest of us, please continue to provide feedback via Google with 1 star reviews ..if for nothing else, to bring awareness to other consumers that might unknowingly step in the negative experience landmine. Negative behaviors are viral & it's clear when visiting this location that staff walks in the shadow of their leader. Make the trip to an alternate destination. I promise, you wont be sorry. This one might be close in proximity to you but you won't regret a better experience at different location + when you buy, you just help reinforce the manager achieving her sales goals & stay employed. Do better. You never know who's watching. Managers that exhibit positive behaviors are snatched up by those that lead quality organizations providing great opportunities that recognize good leaders when they see them through recruiting. With the tolerance & low standards JD has for rudeness, laziness & performance, some are just destined to make a career feom that tolerance. SHOP ELSEWHERE. The staff here is toxic.
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April 2024 by chineva Reynolds
They dont speak they was sitting talking about a restaurant bill it was me and one other customer the manger set the tone no one out of three employees ever asked if I need assistance I just walked out go to foot locker in the plaza they rude and don’t deserve your hard earned bucks
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April 2024 by Trey Pyles
I went up there to exchange some items to get a bigger size and a black women behind the register I’m guessing a manager didn’t have the best customer service. I have my receipt to those items however the price tags was off the items. She said the price tags needs to be on the item to exchange them even though I have them plus the receipt. She was no help at all. So I not going to that location again. I rather go to the one at Castleton or greenwood.
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April 2024 by Leshonda Beal
Today March 30, we were exchanging a pair of shoes. The manager at JD, she is VERY RUDE and not polite to customers at all.
She called my boyfriend out of his name and told him that he could not return or exchange his shoes. The store is nice but needs better
management.
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April 2024 by Aurora Santiago
The customer service is awful. Openly talking about customers in their mics to each other and laughing. Very unprofessional. Took their time with certain customers they liked but were rude to everyone else. The store is amazing. The staff is what makes me not want to return.
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March 2024 by edith Castro
Today I went to look for some tennis shoes and the employees were quite rude and practically did not want to serve us, I left Hay without buying anything ?
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March 2024 by Cary Newman
Watched them backdoor all the shoes(Jordan 4s) that were supposed to be in a raffle. This isn't the place to go. Might as well shop at Grails. Obviously the manager is getting the kickbacks for the shoes in bulk.
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March 2024 by Cindy Mckemie
The new store on E Washington Street is terrible! The second I walked in the door with my teenage son we were approached by an employee informing me we couldn't touch the merchandise and if we wanted something we had to ask her to remove it from the rack, what the Hell is that about? I picked up a hoodie to hold it up to my son to see how the fit looked and she again informed me to not touch the merchandise. She followed us around the store everywhere we went. We walked out and won't ever return! Is this store policy or were we being singled out specifically? How can I look at clothing without touching it? Absolutely ridiculous!
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March 2024 by KVS Construction
In the new store in Washington st, the worst customer service I never seen ? The customer service person had a bad attitude, the manager was the same or worse, she called out the children for playing near us, horrible service, very disappointed in the staff in charge. We really liked the store, we were about to pay 3 pairs of tennis shoes and in the end we preferred not to buy and leave. The helpful customer said we weren't the only customers in the store. Totally unpleasant experience.
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January 2024 by Jeffrey Agbayani
THE WORST, MOST RUDE, GRIMEY MANAGER - stay far away.Is this really who Finish Line chose to manage their store and lead their team?! At first, I wouldn't have thought she was the Manager considering how she was the only one in a lime green, "Country Roots" band T shirt while everyone else working wore a black Finish Line Shirt. But when she refused to let me exchange my shoes for a bigger size, I quickly found out she was the manager, Octavia was her name.Octavia refused to exchange my shoes because they were "dirty". The shoes were a xmas gift and put on once to see how they fit - they were spotless! She proceeded to tell me she can't take these back because they need to be able to re-sell them, but there wasn't any dirt on them at all. It seems as if she didn't want to take the return because it would affect her store revenue or something (which is straight up grimey).I stood there in shock, when Octavia stepped to the register on the side and yelled "NEXT" at the person who was waiting behind me. And guess what...SHE DID THE SAME THING TO HER! She was rude and said "I can't help you" and refused to do her exchange! I could not believe what I was experiencing.This explained why the store was empty - OCTAVIA, that's why. This experience is the reason why I will take my money elsewhere and will make sure my friends and family do the same. I'm still so much in shock, I'll be submitting multiple complaints to corporate and the BBB. Hopefully I can get an exchange for these squeaky clean shoes.
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September 2023 by Shaun Whitlow
Very rude stor management. Very poor service. And very unhealthy attitude. Ghetto and unprofessional. I will spend my money elsewhere.
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July 2023 by Mrs,mr None yo business
Ladies if u got a husband or man don't go the woman are extremely jealous and rude u bishes are dusty that work here period that security guard is racist he tried to denied my mixed son Access you mad my son work $$$ and can walk circles around your pay check anytime period ??
