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August 2024 by Gabriela Terrazas
Employees always very nice and helpful!
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August 2024 by Nicole Z
Poor customer service
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July 2024 by Kylah Garrett
They literally only gave me one of my two packages that were supposed to be delivered and tried to say there was no secure location
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June 2024 by v k
How is Robin working with customers?? She is the rudest , most condescending, and the most unhelpful person I've ever encountered. She needs to find herself another job that she's better in. Making me look stupid in front of everyone in line, raising her voice and then telling me"bye"... like a rude 5 year old bully...She needs to retire.
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May 2024 by Hank Hyland
The place itself is not bad, but I paid $30.50 for "second day delivery" which was supposed to be delivered Monday, and here it is Tuesday and it isn't there yet. They are completely unreliable. When I went there today for the refund, they told me to wait "a couple of days" and to then fill out a form. I didn't have to wait when they took my $30.50 for two day delivery that is stretching into four days. I will find some other way to send in the future, the USPS is undependable.
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May 2024 by Gary Hill
Probably the 2nd busiest mailing day of the year. April 15th. Line out the door. Only 1 worker waiting on people. When asked about it naturally got the lamest excuse of all time.
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February 2024 by Wendell Mosby
OMG Robin is a rockstar!!!!!! Superb customer service and so pleasant. She saved us from having a diastorous valentine's day card mailing experience. Who knew nonmachineable was a thing ?
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February 2024 by Dawn Kirk
The workers are nice at Crown Point.Large flat rate boxes have gone up from around $16-18 in June 2021 to $24.75 in February 2024.Some negative experiences of the overall postal system:We mailed our mortgage payment ( we can't do all auto deductions from our checking)on Jan. 2, 2024. It arrived very late. It took approximately 17 days to post to our bank.Currently, Feb. 8, 2024, our car payment is also late and missing so far. I mailed it Jan..22rd and it's no where to be found. In both cases, I've had to make phone calls and explain. Luckily, the mortgage late fee was waived.About 6 years ago, they lost a BICYCLE- a bike in a proper box. Let that sink in. Crown Point says it was at their warehouse in Illinois, they said it was at Crown Point. Again, was lucky the manufacturer of the bike honored my explanation.I've always loved the mail but this is unfortunately too much.I have stamps but they're going to last a long, long time since I'm not planning to use this system much in the future.
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February 2024 by Richard Bultema
After reading some absolutely terrible reviews of a different post office in a different state that either lost or stole my package, I was reminded that people don't usually write reviews unless its negative.I am writing a positive review for my local post office in Crown Point near the square. I have lived here about 18 years and all my incoming and outgoing mail has gone through this office. I've also scheduled pick ups several times for things I've sold online and it always goes smoothly. I've never had a bad experience with the staff. In 18 years, I cant think of a notable bad experience. Keep it up.
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February 2024 by Matt Mcclay
Having lived in other large metropolitan cities, I feel I can honestly say that this post office is very pleasant. Compared to the status quo of the USPS, this office is centrally located, usually not busy, air conditioned, doesn’t smell and has great parking.All companies, maybe more at the USPS, have a few struggling staff members, it’s unfortunate that people feel they need to publicly shame them. Let’s be a community, build each other up and if you’ve got a specific gripe, take a comment card. It goes further in the organization without spelling out a persons name. Anyone who feels they must shame others via Google maps is likely using it as a personal platform rather than a review service. Scroll back to the top and read my positives, they far outweigh the negatives.
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January 2024 by Bridget M
I have never been to a more pleasant post office in all my life!! This post office should be the example of how all post offices should be runned!! The ladies and gentlemen here are beyond hard working and they all greet you with a smile and sorry for your wait even if you waited just two minutes!! They are so well informed and always want to go the extra mile to help you!! During Christmas time they still hold it together and are just so pleasant!! I have NEVER had one bad experience here. Great job everyone!!!
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January 2024 by Carl Mortensen
They are not at all helpful with Passports. Years ago they were. Now they are useless
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December 2023 by Don Wirick
I have been using this post office for many years. It is always a pleasure.
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September 2023 by vince berg
Everything was fine
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September 2023 by Dinah Gibson
Always the nice people!
