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September 2023 by Russell Annis Jr
5 star, if I hadn't had to wait 1 hour after I was told by phone they could get me in right away. It was worth the wait as they repair flats for free!! They also have technology for assessing tires like I haven't seen before. I will likely be switching all of my tire-related issues over to them.
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September 2023 by Ben W.
Dustin and his team are very professional and thorough. In Columbus and the surrounding areas they are THE team to beat and have set a standard how business should be ran! I'm impressed every time I visit!
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August 2023 by Tina Aiken
The associate was very thoughtful and courteous. He explained the process and how to setup an appointment online and I might still be able to get an appointment tomorrow which was Saturday. The team lead our manager Levi came over and was rude. He interrupted me while I was thanking the associate in the midst of ending the conversation and me apologizing for just pulling in. He walked up and said, “You just can’t pull in.” to me. He said to the associate, “You need to work on this car now. This isn’t how we do things.” I said, “Yes, he’s just explained everything to me really well. He knows his stuff.” He proceeds to turn his back to me and start walking away and over his shoulder tell me you need to park over there (pointing) and go inside (wave his other hand with a shop rag) and do what they tell you to do. He works on the tires.” I felt terrible for the associate. From the associates actions I can only assume this treatment by this management personnel is commonplace because he acted like it was a normal occurrence and just kept right on rolling along giving me info cuz I said I’m not going in there cuz now everyone is watching us (I have anxiety issues.) He was reminding me to not forget to check to schedule an alignment for tomorrow online since I didn’t want to park and go inside the office now. It’s like Levi never even came over. Hence, normal commonplace behaviour. Ugh I really don’t know if I can or want to go back. I don’t want to deal with someone impatient or mean or have to sit there and watch someone treat an employee meanly or bad. Maybe it was a bad day maybe they were short staffed maybe he needed a break… I’ll go back because they have always given great service when they have actually done something to my vehicle. I’ll give them another chance. But I’m not going to sit silently next time with my mouth hanging open in shock if it doesn’t go well. LOL!!! I’ve talked myself into going back and giving them another chance and giving them another star.
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August 2023 by Tre R.
Got new tires from here and the service is excellent. I found tires online that were cheaper than they quoted in store and they went ahead and matched the price... very nice. Also since I got tires from them last summer they will rotate and balance them for free which I just did last weekend. They weren't busy and it took maybe 35 minutes. Highly suggest.
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July 2023 by renae shoemaker
First time using discount tire. I was told me tires would be in on Monday morning and I had a late afternoon appointment scheduled to put on the tires. I left work early and drove 45 min to the shop only to be told the tires did not arrive yet. I would have appreciated a call so that I did not miss work on a wasted trip. Frustrated that they did not call me to tell me of the delay.
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June 2023 by Kent Anderson
I have had very good service here. The techs are young peeps, Mine who helped me the last time I was in for service, is a young man studying criminal justice. I watched him work, he was very detail oriented and careful. For the record, I get nervous letting other people work in my cars. I felt comfortable here with this technician. The tire balancing machines used are state of the art. The shop is kept very clean. The speed with which these guys were working was nuts. Don't talk bad about the younger generation, this team will prove you wrong. The behind the desk managers were also very good. Very polite, attentive, and organized.The shop attracts people from the Interstate who are having tire problems. It was great to see how well they were treating people who were both from out of town and having a bad day.Summary: this is a well managed business and thus a great team providing great service.
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June 2023 by Austin Elliott
Nothing bad to be said. The work is great and the prices are great. They do not require an appointment but this is a very high traffic tire shop so I'd suggest an appointment to avoid waiting a bit.
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June 2023 by Jaydan Kent
They were very unprofessional and wouldn’t even sell me the tire. I told them I would take my business else were they very pretty rude. Honestly no skill at all. i was told it’s unsafe to stretch a tire and that my rim was trash. Being a tire tech I disagree
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June 2023 by Darin Ness
Got us 4 new horse trailer tires. We were in an out fairly quick. Tires were a good deal
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April 2023 by Freebird
Perfect and talented! Schedule your work or you will be waiting in line. These people are busy! Thanks!
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April 2023 by Jerry T.
I ordered tires ans paid in full for set of 4 tires recommended by their sales associate. These specific tires were ordered as was told would be in on Thursday, but said to call back to make sure they arrived for Friday install.On Friday called and they were not available, no store Manger on site and was told "sometime next week". Requested additional supprt from store manager and 3 additional days later still no cals or follow up from the location in Columbus, Indiana. Terrible customer service. Have used Discount Tire over 11 years, have purchased over 16 sets of tires at Castleton store, but this store does not care about their customers.
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March 2023 by Jason Caneer1
Good on time service. They have big windows that allow you to view them working on car. Bonus is Burger King right next door.
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January 2023 by Chris Kretvix
Discount tire will always get my business over all other tire shops. They are quick, professional, polite and usually have the best prices. And having dealt with their customer service over the phone, they are also excellent. This store is no exception.
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January 2023 by Taylor
Always come here to get air in my tires and necessary maintenance. Staff is very friendly and greets you before you reach the door! Quick service and fair prices.
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December 2022 by william rogers
I had a tire leaking air and went to get it fixed and they found a knot on that tire. I have an uncommon rim size and had to order tires. They got them in the next day and got the tires put on my car the same day. A good experience overall. Good service.
