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July 2024 by Pat Phelps
I bought a 2006 Mercury Grand Marquis here back in April or May. Norman was great, he was very professional and down to earth person. And before you read the rest, I probably would buy another car from here
Now the vehicle I brought was a very clean Texas car, probably couldn't find another one this rust free this far north.
Now Norman did tell me he has his mechanic friend inspect the vehicle before he sells them and fixes some issues. Now he did says he changed the thermostat and housing which was true because I could clearly see it was new.
Now here are the cons of my experience and all happened after purchase:
-They used the wrong coolant when they changed the thermostat
-car needed upper and lower front control arms immediately after purchase
-Had an airbag light come on for a seat belt pre tensioner(I feel this one was hidden purposely if I'm being honest)
-intake manifold was leaking and had a spark plug hole full of coolant.
-claimed the car had heated seats but they didn't work.
-vehicle had alot of relatively minor wiring issues(he probably didn't know about this)
Overall it was a good experience at purchase but don't be surprised if you gotta dump quite a bit of money into the vehicle you purchase.
I'd buy from here again
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April 2024 by Jennifer Rovy
VERY HONEST, GREAT PRICES. VERY FAIR & VERY HAPPY.
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January 2024 by Christopher Eggebrecht
I had been searching everywhere for used cars that were affordable, reliable, low mile, and was able to finance. Norman was excellent in assisting me in finding my new car! I have mever met such a helpful, honest, upfront salesman! I would recommend if you are in a bind and need something reliable!
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January 2024 by Jake Kokinda
Norm is truly a amazing person!!! He goes above and beyond to make sure you are happy..and offers quality vehicles at a fair price.I cannot say enough about this place and my experience buying a vehicle through him..
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September 2023 by cj higgi
The best there is.
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September 2023 by Daniel Olofsson
Honest, comprehensive, knowledgeable, and informative. No pressure--no hassle. THE place to buy a car.
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September 2023 by L S
Norm is the bestseller of his work.when I first heard from him I was surprised at his cooperation with his work and his ability to make do with us. Perhaps the most neutral person in the business.
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July 2023 by Edward Doyle
I drove 4.5 hours to buy a car from this dealer hoping it was represented and described some what. Honestly, when I arrived I was extreamly happy.. were their a few flaws ofcorse, its a 27 year old car and I found a few i didnt see until i got home and went through it. That is to be expected but I have to say the owner is a straight shooter and I am still very happy my dealings with Norman and super happy with the vette and the price I paid. This guy has great! prices NO extra add ons BS ,with the final sale like you see at every dealer I've ever dealt with. I would recommend at least seeing if he has what your looking for or even maybe something you didn't know you wanted. You will not be disappointed.He deserves 5 stars
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March 2023 by RNDY r
Great experience buying my mazda 3, owned for about 3 years and its been excellent.
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February 2023 by Sarah Vignere
This is my first car buying experience and it went better than I hoped for. Norman was kind, honest, helpful and informative. Walked away with lots of knowledge and a new car!!
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November 2022 by Antoinette Gaines
In 1 week almost 2,000 miles were put on the vehicle, I received the bill of sale on the 12th with 114,633 miles and on the 19th it was 115,966 he say he used it to move a friend from out of town.
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September 2022 by Lexi Marie
Was friendly at the start, but when my mechanic began looking at the car we went out of our way to see, the owner was very unwilling to negotiate and take the many issues with the car into consideration. Upon arrival there was no oil in the car (which my mechanic then was asked to put in himself) and an accident with disabling damage on the record (which he claimed was untrue although the Carfax are provided on the website), but was priced over Blue Book value. When this was brought up in conversation the owner then got upset and started to become aggressive and argumentative with responses, unwilling to take anything into consideration. He argued he’d take the car back to auction before he’d accept a negotiated offer. We mentioned a car listed at a lower price a little further away and he began to argue that the photos of the car had to have been photoshopped and demanded we show him the listing. At this point we were uncomfortable with the situation and no longer felt welcome or that there was any point in trying to negotiate an offer, so we left and will not be going back.
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August 2022 by Jessica Gebert
My experience was very pleasant and the service was exceptional. Very friendly and easy going environment would definitely recommend!
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June 2022 by Nick Barron
This place had a ‘69 Camaro listed online that I had seen for the last few months. Finally we took the trip up here to look at it along with another one in IL. When I showed up, I was pleasantly surprised. I didn’t expect much out of the car, just due to my last experiences with Camaros. I looked all over the car and couldn’t find much of anything wrong. Actually much less than I was expecting from a 53 year old car…the amount of defects were so small I had a hard time believing what I was seeing. Then Norman offered to get the car up on a lift and I had even more of a hard time believing what I was seeing. The previous owner went through all the details (to my expectation levels) and nailed it. Here’s the real surprise. Car salesmen usually get grouped into an unfavorable category no one wants to deal with outside of necessity. Norman, is not that typical salesman. If you ask him a question, he’ll answer it. If he doesn’t know, he’ll tell you he doesn’t know. He keeps to the facts and engages in conversation rather than trying to employ sales tactics on you. Best of all, he actually spoke with my wife, in real conversation, and treated her like a person. Every time we go somewhere, my wife is usually ignored. Not with Norman, he treated her with dignity and respect. Thank you, Norman…we appreciate it and we’re enjoying the car! I think I’ve already put over 150 miles on it and it’s only been home 2 days.
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January 2022 by Ema Ramírez
I bought my first car in my name here! Very helpful and patient with the process. He cleaned up the car for us and sent me away very satisfied! Would recommend Grand Prize to anyone. Thank you Norman!
