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August 2024 by Bailey Wood
Awful service in parts. A bunch of sheep who can't make a simple transaction. The manager was to lazy to even speak with me in person and let the village idiot counter guy hold the bag
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June 2024 by Ernest Reed
Repaired a/c
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March 2024 by Keith Gardner
Very professional and thorough service center. Stuart is a great addition to the department.
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September 2023 by Ashley J.
Theives, liars, and idiots working there so I wouldn't bring ANY vehicle there or buy anything from them...So, When I bought my car I got the TOYOTACARE since its a brand new vehicle,..."No cost maintenance plan and Roadside Assistance.Every new Toyota comes with ToyotaCare, * a maintenance plan that covers normal factory scheduled service for 2 years or 25,000 miles, whichever comes first, and 24 hour Roadside Assistance for 2 years, unlimited mileage."Thats on the Toyota website^^ so why did ROYAL TOYOTA lie to me and tell me it isnt free?ROYAL TOYOTA decided that it isnt their job to do any of my scheduled maintenance for free. They tried charging me for the FREE services. Then when I voiced my opinion, on how I was told I could take my BRAND NEW TOYOTA TO ANY-ANY TOYOTA to have scheduled maintenance and work done, the service writer guy made a huge deal about how its not free for them and their workers, and blah blah blah, trying to make me feel sorry for them to do their job, and to do my TOYOTACARE maintenance. I ended up telling them dont worry about it because clearly it was too hard for them to do. They don't give a crap about customers that have new vehicles, they just want to lie, scheme, and steal from people who have the free (to us) TOYOTACARE... I wonder how many people they've made pay for their FREE TOYOTACARE maintenance work. Probably tons of older ladies and gentlemen, because they're the type to feel sympathetic towards liars like this. Royal Toyota, You should be ashamed. Someone should audit them to check and see how much they've robbed people for free services.So ...Now I STILL have scheduled maintenance that needs done, that I can't get done because Royal Toyota has theives, liars, and idiots working for them.Photo includes the email from carfax saying what I was supposed to get..
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August 2023 by Diana Meadows
They have taken excellent care of my car. I have had it serviced in Flordia and Colorado also. I love my toyota! ♡
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August 2023 by Justin A.
Maintenance staff is always friendly and available. Have had no problems here bringing my Prius in.
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August 2023 by Jennifer R.
I had a very disappointing experience at Royal South Toyota. I live out of state 3 hours away and made plans to visit to see the vehicle I was interested in. I had spoken to a sales representative before making plans to go see the vehicle and was not told until the day of that I was not going to be able to buy the vehicle and take it home that day because it was a Saturday. They never told me this previously. I still decided to go up and see the vehicle. I made a very resonable offer on a very high mileage vehicle which I was ready to buy in that moment. The vehicle had been on the lot for over 3 months and I had done my research. They said that they would not budge on the price. So I walked away. That following Monday they contacted me saying they would come down on the price. It wasn't far enough for me so I said no. Then they contacted me the next day, and the day after that until they came down to the price I was willing to pay. They went back and forth between a sales manager and the salesman. One would blame the other for not knowing the procedures for out of state vehicles and for pricing. I agreed to buy the vehicle if they fixed some issues and did alignment work. They agreed but then were all over the place about my financing and told me 2 days before I was going to pick it up that they would not accept a personal check from me. I had to have a direct check. They could have told me this way beforehand. That caused me not to be able to get the vehicle before I was leaving for a 2 week vacation. So they agreed to keep it since I gave a deposit. The morning I returned I contacted them and told them I was coming. I had previously told them I would get the vehicle that week sometime. When I got there they did not have a print out or proof that they had done all the work they said they would and they did not have both keys they told me they had for the vehicle. They said the could not find the other key. I told them they needed to order one for me because they had said they had 2. They said it was too expensive. I had to negociate with the salesmanager who was extremely rude. I told him I needed another key as promised and them to pay for the work they promised they would complete. He said no and continued to be extremely rude. Finally, they agreed to write a check but they would have to send it in the mail since it was late in the day. I am surprised they sent the check. The amount was for the key and the work they could not prove that they had done. This whole process took a very long time and both my partner and I felt that the staff was extremely rude and unkind. They did not want to sell this vehicle it seems as they tried not to multiple times and never went out of the way for me. In the end they gave me money so much that it equaled the low number I first offered for the car the first day I went to see it. They could have sold it that day for the first price I offered. They were extremely unprofessional. All of the staff I dealt with! Their sales technic was terrible. They should have communicated upfront all of the requirements for an out of state sale. They should have had everything ready when I went to finish the sale and pick up the vehicle because they had 2 weeks to do so. Their attitude about the whole transaction should have been positive instead of hostile. For a Toyota dealership this was all very disappointing and I would expect better out of the sales staff. They seemed annoyed that I was a good negotiator, (which is part of what I do for a living), and that I was educated. This vehicle was not a popular one due to the high mileage and they could have saved several weeks of a headache if they had sold it to me the first time I went up there. I do not recommed buying anything from this place. I wish I had not bought my vehicle from them because it was such a bad experience. My first visit they told us they would top it off with gas and when I went to get it they said they don't do that for used vehicles. Stay away.
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July 2023 by Frank Rush
Although I'm happy with the RAV4 that I purchased there and was happy with the overall experience the first service left a little to be desired. My choice to drive from Terre Haute to buy,but... Went for my first service, had to be on a Saturday (my schedule) no appointments only first come first serve, was told they couldn't accommodate because they were too busy and that's fair but was still aggravated after driving around 90min. So, I went to another dealership. They should probably make appointments.
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July 2023 by Larry Brown
Great selection of men's clothes. Close out sales are worth looking at.
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June 2023 by Tom H.
I have a Gen 2 Prius. The AC failed. It has 318K kilometers (just under 200Kmi). It's a bit of a beater. The quote was $122 or $256, depending on the necessity of recharging the system. That's not for a repair, mind you. A bit salty in either case.But it was $122. They were honest about it; it was a minor repair. I give them points for honesty. Toyota as a manufacturer through its dealer network doesn't let customers have the engine codes that would allow them to diagnose the problems themselves. Only their dealers have these codes. This isn't Royal's problem, it's a monopolistic business model. Nonetheless, they were honest and fixed it.
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June 2023 by C.J. and JOHNNY
This was my first time going there
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May 2023 by Jan Urbanek
They do a great job, been with them for years now and still happy.
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April 2023 by Matthew P.
We enjoyed working with Zach Bird at Royal South Toyota. He was very professional, as well as personable and friendly. We felt like he was really working to make our purchase experience smooth and pleasant. Thanks so much, Zach, and Royal South-we love our "new" car!
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March 2023 by Sean V.
I always get my oil change here. I have a 2018 Prius Prime. I will say on Saturdays are walk ins only. COME EARLY before they open because there will be a LONG LINE. Like 2 hours early before store opens if you want to be first (so 6am). I camp in my car haha. Staff have always been nice and I've never had a problem. You can book appointments but they are always booked 2 weeks in advance.Sometimes they do forget to reset my sticker for new mileage reminders but other than that I can't complain. I guess we'll see when I have a major issue on my car. Thank you
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February 2023 by Tadd L.
My window jammed halfway down after work and wouldn't budge during winter. I called and the service department was already closed. The salesman said to bring it in first thing in the morning and they would fit me in. I drove right up to the service door and drove right in. They checked me in and it was finished in an hour even with at least 10 appointments in front of me. Only charged for labor which was great and very polite and nice staff. I bought my last car here too and it was an enjoyable experience too. Highly recommend Royal South.
