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May 2024 by THEREALMENICA
Even though I didn't receive services, I had all my questions answered, and other options given since I was in a time crunch and they were full up.
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May 2024 by Dylan Cerniuk
Fast and very personal
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March 2024 by Kayla Sigmon
gives back to the community as a small business, I just think that’s awesome (all the way from SC, just heart warmed at y’all’s recent donation to the cat rescue)
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March 2024 by Owen Bullock
My family and I always go to Jeff’s for our auto repair and mechanic needs. Every member of the team is very positive, and it comes across through their excellent customer and vehicle care. Highly recommend Jeff’s for a auto repair shop that is just as wonderful to you as they are to your vehicle.
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February 2024 by Damion
Helped me when I was down thank you
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February 2024 by Traves Pepple
I had taken my truck to them to fix my trailer wiring. They did a great job! Done in the same day! Price was great! Very courteous, Highly recommend them!
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February 2024 by Jeff Finfrock
Only reason you’re getting a two star review is because I don’t give one star to anyone. Took my 2007 Mercury Mariner Premier in (with appointment) to replace the starter and flex plate replaced. They refused to repair, claiming it was unsafe to even be driven because of some rust out on the frame and, according to Shepherds Ford, the marks left on the frame weren’t the proper lifting points, so no wonder the “technician” heard it creak and groan. When the vehicle was released to me (and without a liability waiver, if it was so “unsafe to be driven “) they didn’t even fasten the battery clamps back on properly, so that the battery wasn’t properly charging and the accessories and guages wouldn’t work properly all the time (intermittently only) on my way back to Kendalville. As for their claim that, “if the vehicle were rear ended, the bumpers would be up to the back seat”, if you smash into the rear of any vehicle hard enough, they’re going to crumple. They’re designed that way which mostly saves lives in an accident! Added note: while it’s “a beater with a heater”, it’s safe to drive according to both Shepherds Ford AND also a tire shop who have it on their lift, properly placed, about a week or so ago. Maybe their “technicians” should either go back to automotive school, or at least stop spending their pay on using illegal substances!
Replying to your response to my review, tell your technicians to clean and properly tighten the battery terminals before reinstalling them, because #1 I barely made it home! #2 My battery was so discharged (and it’s a new battery!) that it pegged out my battery charger and almost burnt it up putting a charge into the battery! You don’t have to worry about me ever bringing anything over to your business again. You had your chance and you blew it to smithereens! AND I’m contemplating taking other legal remedies, so tread very lightly!
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December 2023 by Sam Bruening
My vehicle was finished way quicker than what they thought. Pricing was very reasonable and staff was super nice! Plus, there is a super cute dog in the office!
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December 2023 by Deborah Gibson
I and my family have been using Jeff's for sometime and had pleasant interactions. Friendly, and professional service everytime. I always get a call before work is done, I appreciate upfront priceing. I find the pricing for mechanical services compareable to other businesses in town. I don't expect discounts, I know when I need service, I have to pay for it. Most the reviews that are less than polite, are from impounds. Oooo I admit I would be upset too if my car was impounded. "Front desk lady" gets a bad rep she is in the middle a lot. You all need to show her some kindness. Let's be honest if you bring the bad energy, she can and will match it, like any human would. I don't blame her! She should take your energy and wrap it with a bow and charge by the hour for argueing with you! I love chatting to Front Desk Lady and the guys - good people! OH, and where else do you get to have Free dog pets? I know Cat Cafe' you pay $10.00 and hour! Now there is something that is a scam at the shelters you can pet cats all day free, and bring your own coffee. JEFF if there is a guy name Jeff....GOOD JOB!
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December 2023 by Glenn Packard
Broke down on the express way after hours . On a trip for Michigan to Kentucky . They got to me in record time . Picked a great Hotel fixed the fuel pump and had me on the road next day before noon.Can't thank Jeff's Auto Repair & Towing enough .
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October 2023 by Quincy Green
Completely overpriced for their services. Go to any other business. And don’t reply and try to say that it’s the same throughout the county because it is not. Company is full of scammers and liars.
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September 2023 by Mary Fortman
Awesome service. I waited over 2 hrs for my roadside service to come help me and I gave up and called these awesome guys and he came and was there in ten minutes and helped me with my flat. Now I know who to call in Auburn. THANKS AGAIN!!!!Service: Tires
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August 2023 by Sabara
Jeff’s auto is the best!! Always willing to go the extra mile to help customers! We appreciate you all!!
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June 2023 by Nathanael Fenton
Relaxed atmosphere
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May 2023 by Joshua Conrad
The best in the biz! Maintenance and repair, they do it all with a smile!Services: Auto body & trim repair
