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July 2024 by Eve Staveley
Recently moved here from out of state and when I called the office to inquire about moving policies, I was informed by a woman who answered the phone that "that was not what they do and it was my job to reach out to my old agent." I told my old agent in my previous state that information and they said no, it is their office's job to tell us you are transferring to them. Called the officeback, gave my info, moved on with my day. This was on 6/3/2024. On 6/13/24 my home office again reached out and informed me they had not heard anything from John Sullivan's office. I proceeded to email John personally, to which his response was to dismiss my situation, claiming "we have no record of you, and we would have never told you it was your responsibility. You must have the wrong office." I emailed John back and informed him of the phone number (their number, I confirmed) and that it was in fact, their office. He never responded. A professional business owner would have wanted to assess further, but clearly John did not want my business. I have happily used State Farm for years and this was a major disappointment. I will absolutely be going through another agent and company.
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February 2024 by Faith Ridge
Never had a problem with service or a claim. Best around.
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January 2024 by moises yeverino
Johns office is one of the most professional insurances offices out there, they do an absolutely amazing job
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August 2023 by Yesenia Flores
They never answer the phone.
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July 2023 by Jennifer Gonzalez
Never answer the phone when you call. Makes it difficult for people who have a day job because of the early hours. And then not answering just makes it even harder.
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November 2022 by Sebastian B
Great staff, great rates, great insurance, what more can you ask for
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January 2021 by Alex Cazares
Have been with John Sullivan State Farm since 2017 and have had nothing but a great experience with Janet and Jacqueline Valadez Will definitely recommend anyone that asks who I have my insurance with.Thanks lady's??
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November 2020 by Robert Schierhorn
Very courteous staff and John is great!
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April 2020 by Hannah Clinge
I've been with John Sullivan State Farm for about 10 years now and I think they are wonderful! They give me all the discounts that are available to me and the cost is fair. Since I've been with them I've insured 8 cars, a motorcycle and my house. I've never had an issue with them. The customer service is phenomenal! Anytime I need to add or remove something from my policy they are very prompt and accommodating. I highly recommend them.
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January 2020 by Lupe I
I always have a wonderful experience when I come here. John and the ladies up front, Jeanette and Jacqueline, are very genuine and compassionate. Their knowledge is comforting, it makes everything easy to understand. I’ve had State Farm for a few years now and I only come here for any questions.
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January 2020 by Maria gonzalez
I would highly recommend this state farm office if you are looking for amazing customer service! I have been using state farm for many years now. Jeanette Bernal has been my go to representative when I have questions or concerns. She has helped me find discounts for my insurance and explains everything before hand. Awesome people and amazing service.
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January 2020 by Stephanie Dolan
Jeanette Bernal is a pleasure to work with, she shows enthusiasm and a passion for her work. She communicates with the customer and is always there to answer any questions and offer extra help if needed!
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January 2020 by bglauner1
The staff is amazing!!!!! They go above and beyond to help you!
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January 2020 by Jennifer Monique
Staff was kind, amazing and very informative
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December 2019 by Russ Baltis
Great guy to deal with love his staff. Always easy to deal with. They even set me up with another agent when I moved
