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May 2024 by Aj Sever
I was in the store with my service dog who is extremely well trained. Lady told me because it didn't have a vest on I couldn't have it in there and would not listen. Service animals are not required to wear vests but she was so sure she was right, I left. Im researching where to report this as this is discrimination.
To make sure the correct store is identified, it's the Walgreens on Schoembech and Dundee in Wheeling.
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March 2024 by Kimberly Anne
HORRIBLE. Shocked at how rude and condescending certain pharmacy employees are. I only had to use this pharmacy because the system was down at my regular pharmacy. I don't recommend this pharmacy at all, ever, for anyone. I hope to never go here again.
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February 2024 by D J.
They never have prescriptions ready or available on time. This place is actually kind of horrible.
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January 2024 by Patricia W
If ever there was an unnecessary need for video screens it would be on the clear glass doors of the refrigerated cases. I had a painful ankle that needed ice. I'm limping already. I go to the refrigerated cases and every one (8-10) has a full length video screen. Not even one displayed or listed ice in that case. I limped all the way back up to the cashier and ask if they sell ice. She says yes, in the freezer cases. So, I limped back to the refrigerated cases and opened each one to finally find bags of ice in the seventh one. Ridiculous! Who ever in the world thought this was a good idea???
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January 2024 by Alex Slyuseranskiy
I scheduled a booster Covid vaccine here and it took an hour of waiting to get it. Not because it was busy but because they are just disorganized and scatter minded. This pharmacy is really poorly managed and staff are underpaid so they don’t care at all. I heard other ppl complain when they were in the drive through window too. Pharmacy tech people are ok but slow. Front cashier is extremely rude. I am going to a different Walgreens next time I have to get a vaccine.
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November 2023 by Karen Hechtman
Nothing special. Employees are usually nice
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November 2023 by Star Wheeler
I see 2 other people have had issues with this..I think her name is Alice. She's an Older lady who works behind the register often. She has short brown hair. I come to Walgreens often like every day or other day and I feel in the past she's rolled her eyes at me, had a rude tone, or just looked dissatisfied to see me. She was cool with me about 3 times and every other time she seemed like she had a problem. Some sort of attitude. It's crazy, I'm not sure if it's because I'm black. Seems like other people are having issues and they aren't white. I'll be talking to a manager next time there's a problem.
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November 2023 by Diane M.
My family and I have had it with Walgreens. This location has been our pharmacy for 20+ years and used to have excellent and caring pharmacists and staff. This location now has two new main pharmacists for the past several years. The female pharmacist is very welcoming and helpful to those of her culture and language, and positively rude and dismissive to those who are not. She is clearly a racist who hates the majority of Walgreen's customers. It's blatant. The male pharmacist consistently gets my husband's prescriptions wrong, and gets upset and rolls his eyes when we ask him to correct them or call the doctor for a refill. One medication, that is refilled every 90 days, has been consistently filled wrong each time for a year. Each time, my husband has to conduct a basic math lesson to help this pharmacist understand how to fill the order correctly. That's how ignorant this man is. The pharmacist then lectures my husband for getting upset, as if he should just accept this surly pharmacist's incompetence and rude attitude. We've even had our insurance company and doctor's nurse call to try and educate him to correct this issue. But some people are just slow learners.The other day, this supposed pharmacist had just returned from a meal break. That 90-day medication was once again wrong and he had filled 2 prescriptions that hadn't been requested and those scripts were a year old! He failed to fill one medication that had been called in by my husband's surgeon twice during the past ten hours. My husband had had hip surgery that day and we had just come from the hospital and needed these meds called in by his surgeon. He refused to correct the 90-day script, which if he had just been willing to look on his computer, he would have seen that it had always been filled the correct way for several years, and his calculations were way off. He then told us to wait for half an hour to fill the medication requested by the surgeon, knowing that my husband had just had surgery. Sure! My husband, who had his body sliced open, his hip bone sawed off , and a new joint literally hammered and screwed in, should just wait after a grueling day of surgery and recovery at 7:30 at night, while starving and in major pain, for you to do your job; a job that you should have done earlier in the day!! My husband lost his temper. Who wouldn't? The pharmacist walked away, leaving us at the drive through window, with several cars behind us. Five minutes later he returned to continue the war of words, telling us we were holding up the line! Then he told us he was taking his meal break, which we had seen him return from, leftover food in hand, so he lied to us, and stormed out of the pharmacy. All he had to do was take one moment to listen to us and correct the problem that he created! But instead, he had to have a temper tantrum like a 2-yr-old toddler. A couple of months back, after this same pharmacist had messed up a different script, one of their pharmacy techs actually had to pull out a calculator to figure out that 90 pills per month for 3 months equals 270 pills!! He was unable to mentally calculate 3X90=270, something that we all learn at the age of 9 in 3rd grade. He reluctantly went to the pharmacist to get the script corrected. I shudder to think of these pharmacists being unable to read the difference between 2 similar medication names or being unable to do basic math and giving someone the wrong meds or the wrong dose and killing them. We're not waiting around to have it happen to us and our family. Walgreens only cares about making money at the expense of their customers. You are treated like cattle being lined up for the slaughter. You are just a number to them.
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October 2023 by Lisa Yeadon
Thirty minutes on hold with the pharmacy, only to be disconnected...TWICE!
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October 2023 by Alma James
About to just change pharmacy because they never answer the phone. They keep you on hold for the longest time. And you got a 50/50 chance they’ll answer or hang up. I’ve been trying to get ahold of them for the last two days and no answer. They almost never have my meds ready it takes them about 2-3 days and I can’t play about my steroids because I have a gland deficiency and am 8 months pregnant with a high risk. My doctor wants me to monitor my glucose and I haven’t even been able to get my monitor!!! I’m supposed to get antibiotics too and this pharmacy does not answer. Don’t even bother going in person cause they’re always low staffed, in a bad mood and unhelpful. I understand being frustrated about low staff but that’s not the costumers fault and we still need our medication. Just close this place down at this point.
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October 2023 by C. Burke
The pharmacy does not answer phone calls. They put you on hold for 20-30+ minutes then hang up. Terrible service.
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August 2023 by Luke Luke
Waited an hour when pharmacist told me to come back in 1/2 hr. Horrible service
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July 2023 by Stephen B
No one answers the phones. Can’t get medicine transferred to new location. Automated system is awful. Hold for 45 minutes.
Never been called bro by a pharm tech before. Get new staff.
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July 2023 by Kira Carey
Terrible customer service. Horrible pharmacy department.
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May 2023 by M J
Front Attendant John and Pharmacist D. Maris gave first class service! They’re the best.
