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June 2024 by Olivia Tharp
They were super disrespectful and did not trust me at all. My phone wasn't working, and the guy "helping" me sat there and ate cheetos and googled why my phone wasn't working, as if I had not done that before wasting my time in there. I was very polite and reexplained the problem several times, and he couldn't seem to understand. I would not recommend trying to have any service done to your phone at this store.
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April 2024 by Brian Barron
Chad at the Washington location is awesome! He helped me out 3 years ago (returning customer) and upgraded 6 phones and 1 new line/portover. He kept me informed on when phones arrived, provided options for activation and was just remarkable overall! Chad is a top notch professional and will take care of your needs with zero pressure! Thanks Chad for all you do!
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April 2024 by Margie Delap
We have had our service with them for 23 years & recently cancelled due to financial changes. My sister was in the hospital & I wasn't able to get my new line on in time, so we cancelled service 1 day in to the new month. Instead of charging us for 1 day of service, we were billed for the full 31 days. We will never go back to them!
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April 2024 by Mariellen Cook
I was assisted by Thomas and he helped me get my phone bill sorted. He even shared some book titles to check out.
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March 2024 by Brendy Hiller
Recently went in to this store to get my husband a new phone and we received the best service! Chad was so helpful and polite, even though they were busy it didn't feel like we waited long! Will keep continuing coming to this store for all our U.S. Cellular needs!!
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February 2024 by Emily Jones
Great service! Chad is always so helpful. I’ve been coming to this store for years now. I drive from Peoria this is the best one.
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February 2024 by Cheyenne Rankin
If I could give this 10+ stars, I would! Chad from US Cellular was such a peach! He helped my grandmother get a new phone set up! He was so sweet, kind, and patient with her! I had such a great experience with Chad and his team, I will be personally switching over to US Cellular from my current phone company. Thank you Chad and the US Cellular team for giving my grandmother and I some of the best customer service we have ever received!
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February 2024 by Jessica Scheeler
Very detailed staff! Super kind and willing to help solve any and all issues/concerns! Love our new phones and very satisfied with our help in store when purchasing!
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February 2024 by Jaeden Perez
CHAD IS THE BEST!!!!!!!!! You can literally txt/call anytime with any problem and Chad solves it! My whole family(extended as well) agrees!!! He truly cares!!!
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February 2024 by Kevin Bernovich
Horrible store and customer service! Go to another store. My 86 year old father went to the store for his cell phone assistance and the store representative told him they don't troubleshoot or fix phones for their customers they only sell new equipment. I would give a negative rating if I could. Store owner please contact me. My father visited this store again on 1-3-2024 and Chad complained to my father regarding this negative review. I think Chad doesn't like dealing with older customers and talks down to them. I have seen other reviews that sound like this is the case. Maybe I need to speak to the state of Illinois on the aging council to see if I can file a claim regarding conduct against agisim against Chad and US Cellular. More to come.
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November 2023 by Mary Addison Quick - Goff
Absolute great customer service Chad the manager was super helpful had me in had me out in no time I have the product I wanted with no hiccups. Would highly recommend Washington US Cellular I will definitely be returning
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November 2023 by Mary Quick
Absolute great customer service Chad the manager was super helpful had me in had me out in no time I have the product I wanted with no hiccups. Would highly recommend Washington US Cellular I will definitely be returning
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June 2023 by Richard Motsinger
Don't even deserve 1 star!!!Customer service is terrible, they will lie to you to spend money then tell you it will cost more for them to help you. If you go here they will make you feel as if you are bothering them
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March 2023 by Christina Klokkenga
Do not waste your time here, all employees will make you feel like a nuisance. Horrible customer service and communication from all employees. Pekin is the best one in the area.
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February 2023 by Lisa Smith
It was great the guy that helped us was awsum
