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July 2023 by Phillip Herrejon
Very nice service workers there. Very friendly and helpful.
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June 2023 by Michael Lesniewicz
Not very helpful. And they didn't even have what I needed. Website said items were instock. But they had none of my items! Waste of my time. Had to then drive out to Wheaton.
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May 2023 by Brendan Alexander
This store has recently been remodeled due to a change in ownership. This remodel was much needed and the store looks better than before. I do wish they would have expanded their nuts and bolts section. Their metric options are extremely limited. However, it has become increasingly common that I am not able to find what I’m looking for at this store. I can buy Carharrt clothing and Oakley sunglasses here but not my Ace 16x25x1 air filters, Milorganite, or any other staple hardware item. Being solicited by window and other remodeling companies is also a negative when shopping in this store.
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April 2023 by Dave Lewerenz Cleaning
Nice helpful staff. I stopped in to grab supplies for a cleaning job I was doing in Warrenville. You know how it is when you go into a store you've never been in before, especially when you're in a rush? It sucks usually... But here I got helped right away and the employee pointed me exactly to the right.Very helpful!
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February 2023 by David Steger
Always super people to help....great place.
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January 2023 by Paige Gunderson
Very much appreciate the support and knowledge from those working at Ace this weekend. I ended up making 7 trips in 2 days working on renovations to my bathroom (I am very much a beginner). The staff were very kind with all my questions and so helpful, especially Roberto!
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January 2023 by Dave Lenertz
This store is going through big changes. They used to carry hardware and are now trying to be something like home depot and not a hardware store. Customers will have to go to West Chicago Murphys Ace to get their hardware needs. Big mistake!
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November 2022 by Erik Wells
Ace really is the place with the helpful hardware people. Always friendly and ready to steer me in the right direction. Lifetime customer, thanks.
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November 2022 by MEGALODONS CORTEX
Wasted time and gas money. These guys have blade sharpening service and can’t even give a call or descent try if they sharpen any of the knifes that I have for the kitchen. I was told a time and when they will be ready. I know better to call ahead before picking up and this happen 3 separate times within week time span. The location here only have 2 people that are capable of sharpening any common supposedly blades and one more thing they use a wheel grinder not something hard to work with. The place here shows the big signs of slackers and under experice of running a store. I was told over the phone about to come pick them up for they can’t do anything with it. I was told by someone being rude and aggressive for being late for time and date that they setup. It’s like they are annoyed of me calling them for times that they setup again not my fault. Also they don’t mark down tickets for buying a chain that I need for gate door for my yard. I was about to pay until rude man at the register was talking to me about the length and how much they were selling. He was trying get me do his job. The guys who cut the chain didn’t bother tagging it with information on it. This hardware store sells different chains and doesn’t have a tape measure at the register Incase someone doesn’t tag the chains with price and length. He was too comfortable to leave his chair. I came here many times have not seen anyone who works here leave register to go check price for customer that wasn’t rude with them. Also there are cameras so what’s the excuse? I was lucky to remember the price and length. The guy ask if I was sure? None of it was in a joking matter. He told me like I was lying. I said yes to him. He knew and heard conversation I had with the guys who cut the chain up for me for we are close to the register and this store is super small of any Ace hardware I have been to. Bad service and undertrained employees what ruined this place. I have brought in high quality German stainless steel and Japanese steel blades. I was told they are cheap steel knife. only one of them chip because of heavy usage and someone at culinary school knock it down by accident landed hard on the tip of the knife. He gave every excuse of how bad they are he won’t work on them so I asked where could I find some replacement or good knife to look into since place sell hunting knifes here. The guy suggested sears or a Target for knifes. This guy clearly doesn’t know about knifes or blades. he doesn’t know any well know knife brands. Yet this store sells hunting knifes. I bet you they can’t even tell what steel and grade is used for hunting knifes they sell. I would suggest for the local aurora flea market to sharpening knifes or blades. I am glad to find out the ace hard ware use wheel at this location for I would not let a wheel grinder eat away my knifes for my schooling. 1 Star for other things if you really need for hardware needs. Try out different ace hardware or competitors for they would be more professional than this place. Don’t support this bad business.
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October 2022 by Lauren S.
Today I needed help with a project for my outdoor Halloween decorations. The employees here are so helpful and knowledgeable! I asked James for help building a scarecrow crossbar and he went to so much effort to make it perfect for me! He looked around everywhere for missing parts of a drill and ended up hammering the wood together by hand! Evan at the cashier is also friendly and knowledgeable about outdoor lights!
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August 2022 by Paul S
helpful staff.. prices aren't terrible and some sales are darn good.. just got my bucket for a 5 dollar donation and that makes me happy they give back..
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June 2022 by Kevin
Placed a online order for 4 terro ant traps which ended up being about 13.00 dollars minus 5 dollars in ace rewards so I charged 8 dollars on my credit card. Two traps I was going to use for myself and two I was going to give to my mom. However I found out she already bought them so I only needed the two. I went in the next day to pickup and went to the front of the store. I told them I had a online order but only wanted half of it. Shouldn't be a big deal right? Well she said I have to call the manager. I thought in my head weird but ok didn't think it was that complicated. Well 2 minutes later the manager and every employee in the store came up like I was robbing the place lol. A total of 4 employees. The store manager or owner told me I couldn't do that and if I did I would have to come back next day because I could cancel my order and he wouldn't get paid. Didn't quite understand but I have been coming here for probably 15 years getting blades sharpened and buying things here every so often and never had a issue returning anything. Then you want me to come back with gas being over 5 dollars a gallon and people have limited free time because you think I'm going to somehow rip you off 8 dollars is absolutely ridiculous. Then have 4 employees come up front either you like I'm robbing the place lol. Just crazy. I will never step a foot in your store again. I'll go to home depot where the prices are way cheaper. If you have a problem with fraud or whatever bring it up with corporate not the people who have been coming in there for 15 years. Awful.
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June 2022 by LC Zelco
Very helpful staff. Friendly and knowledgeable
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May 2022 by Louise Moon
Ace really is the place. Whether it's to get a key made, pick up a few bags of mulch, or to find the right size fastener for the wobbly table leg, I love having a helpful hardware store just down the street.
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April 2022 by Derrek Hedge
Always have what i need. Also provides bait and tackle for local fishing. Couldn't ask for more.