-
September 2024 by Kristopher Hulcher
Julie is awesome, back brake issue on 2021 VW Jettas need to be looked into.
-
August 2024 by Edward Dowllar
Our salesman CJ was great to work with and the whole buying experience was simple and painless.
-
August 2024 by Debbie Brewer
Julie Sexton was very helpful.
-
August 2024 by Paige Dozier
EJ was great! Amazing to work with and made the stressful task of buying a car easy!
-
August 2024 by Alan Sadler
Overall, the service experience was just OK. I got an appt for a couple days after calling. The advisor was friendly. The work was completed in a fairly timely manner.
My problem was that the service cost was not disclosed before the work was to be done. The paperwork they had me sign, had $0.00 for the cost estimate. And it ended up costing more than I was told.
I came in for a transmission fluid service on my VW Passat. I had to ASK for an price and was told twice that it would be around $300. (+$20 for an added on tire rotation). I asked if that included the filter, and was told YES, it would be replaced as well. Sounded great, I requested it done.
Once the work was completed, she handed me a bill for $470, and told me that the fluid they needed was expensive.
Even though they knew what I was coming in for, they were still surprised by this?
I also mentioned that I did not see a filter on the invoice, and she said that not all cars have them and that she cannot keep track of which ones do or don't.. (I believe mine does, that it has a cartridge and an internal filter). I was not expecting the trans pan to be dropped, but was trusting that the cartridge filter would have been replaced.
Now can I even consider the job complete?
When I expressed that it was $150 over the estimate she had given me two hours earlier, she offered to take $50 off. Sure, it's something, but still ended up being $100 over what I was told when I handed my keys over.
Overall, that left a pretty bad taste in my mouth, and even though I was looking forward to using the dealer to service my VW (yes this was my first visit, we are new to town), I don't know if I can trust any price estimate from them, and don't feel like writing a blank check each time I go in.
Ps. I will likely NOT be back for the other $1,600 of estimated work that you are recommending.... if they would even be the actual price in the end...
-
August 2024 by Diana Carr
Great place everyone is so polite. Great service, easy to get to.
-
August 2024 by Andrew Fodor
This was the most unhelpful customer survive I have ever had. I ordered a new key fob and they told me it would cost $190 for the key and $130 for the programming appointment. After that they rescheduled me twice so that I had to ask off work three times since I am from out of town. About a month after this I got to go. The appointment took an hour and a half, and when it was done they said the appointment would cost $150 I asked for a discount and even after talking the the manager they wouldn’t do anything more than $10 off (which is still an overcharge of $10)
My dad’s new Honda key cost a little over $100 and took 10 minutes.
Very frustrating.
-
August 2024 by Justin Ruppel
Helpful and friendly staff. Work, cost, and needed items explained clearly.
-
August 2024 by dikando el maravilloso
It was very great and they were professional and explained everything before I was charged I would go back
-
August 2024 by Ed Braundmeier
Just a quick note about Marquis Robinson
This guy was great!! Very friendly and knowledgeable. Thanks for the amazing visit!!
-
August 2024 by Don Schlonat
Fast, efficient service. Service staff was very polite and respectful.
-
July 2024 by Tommy Watson
The overall experience with Green Volkswagen was amazing from start to finish! Our salesman Christoper Cavanaugh was Top Notch! Thank you to everyone at Green for your dedication to customer care and not just sevice.
-
July 2024 by Camilla Moore
“We will definitely be working with Zach in the future.”
My partner and I worked with Zach Kelley and couldn't imagine going anywhere else to purchase our vehicle. Zach even sent us a personalized video of the vehicle we were interested in! Zach was very quick with any questions we had and made choosing the perfect Volkswagen Taos very easy. We will definitely be working with him in the future.
-
July 2024 by Craig Stevens Sr
We always have a fantastic visit at the service department at Green VW! Our service advisor,Julie is the best of the best! All we can say is 6 stars!
-
July 2024 by Doug Huber
Great job Green VW. In for our 10k inspection on our ID4. Emma in service was great to work with. Have an outstanding recall and some door trim needing TLC, will be back to Green to resolve those issues.
