-
March 2024 by Ali Asgher Husain
Take out experience was perfect. Sandwiches were prepared as ordered.
-
December 2023 by Melanie Riley
Potbelly sandwiches are pretty decent for fast food. Had never been to this location. Young man that waited on us was very nice and polite.However, the place was filthy. We noticed when standing by the register that there was dust and food crumbs all over that area. Then when we were looking for a table, literally every one of them was filthy. Food crumbs on every table and even all over the chairs. Food crumbs and lettuce all over the floor. It was 2:00 pm and there was only a few people eating and hardly anyone trickling in, so the workers had plenty of time to clean the tables (but obviously didn't). We had to get a bunch of napkins and wipe off a table for ourselves. When we were eating, not one other customer came in and all but one of the employees disappeared into the back and never came back out. Why weren't they cleaning the tables, chairs and floors?!
-
December 2023 by Sushant Rao
The establishment is so cold; very uncomfortable to dine in and enjoy the food. Temperature regulation is a must.Vegetarian options: Veggie Melt, all time favorite!
-
December 2023 by heather d
Horrible customer service! Ordered an online and waited a half an hour for my order after it should have been ready. I asked for the manager and spoke to the general manager and just told me that they are getting it out the fastest they can. With a shrug and attitude. I have worked retail so I get if you’re under staffed but a simple apology would be appreciated.If you’re busy I understand but to act the way she did, I will never be coming back to this place. Never back to a potbelly after this.Nobody was doing the order pick ups there was at least 5 people waiting when I got there with angry faces. It would have been better to go through the regular line.
-
December 2023 by Selcuk
Yes I love their sandwiches and I go often. But we usually don't have a tray to put our meals on. Sometimes there is a tray but it is wet. Especially the inside of the restaurant, the tables and the toilets are dirty.
-
November 2023 by Gary J.
Placed mobile order and was 20 min late (after standard 15 prep time). When I asked about the order, I was told they were working on it. Eventually, after asking again they said they were waiting for the soup to heat up. No concern the I had to wait so long.
-
October 2023 by Paul Fischer
Have ordered food through app 5 times. Has been cancelled 4 out of 5 times. $30-50 worth each time and it holds the funds on your card for up to a week. In building service is okay. Stay away from mobile orders, they must be too old to know how to use it.
-
September 2023 by George Ganas
Super easy & delicious menu. Very kid friendly, best Sammie's around that neighborhood!!
-
August 2023 by Jessica Sanchez
HORRIBLE customer service by a manager named Rachael. Her customer service skills are laughable. She couldn’t honor a BOGO that was valid one time instead she made faces and said how they could not honor our request. She was a real j*** and I will never return to this location and advise anyone looking for decent customer service to stay away. This whole ordeal took about an hour. Unprofessional and disgusting
-
August 2023 by Leif
Sandwich was ready for pickup when I got there and was made perfect with all the extras I asked for. ???. 5/5
-
August 2023 by Everardo L.
It's super upsetting when you give a place the benefit of the doubt and somehow they still manage to fail you. First time I walked in the crew was tired from what seemed to be a busy day. I ordered a strawberry shake and ended up getting a glass of milk..... I chucked it up to whatever. It was a local weekly concert and they just got overwhelmed. This week I walked in to get a sandwich during the local concert again. I waited 20 plus minutes in line for my turn to order a sandwich. Turned out they didn't have the ingredients ready to make me sandwich and I would have to wait another 15 to 20 minutes. It's just upsetting that knowing every week on Wednesday you have a busy shift and you just cannot get it together. Honestly would recommend you spend your money elsewhere.
-
August 2023 by Greg C
I love potbelly’s and order from different locations often. This Friday I ordered sandwiches for the family. Pickup time was 9:03PM they close according to the app at 10PM. I arrive at 9:05 and the employees were inside behind the counter, door locked. I knocked. I even tried calling to see if they could just hand me the food if they now close at 9PM. Nothing. They purposely never even looked my way or answered the phone. So rude. Wish I could leave them a worse review for that. Then when I complained the refunded me most of my order (missing $14.00) and claimed it was due to me no longer wanting the food.I get it’s hard to find good help. It’s not hard to find people who won’t be outright rude to customers.
-
May 2023 by Sin Delta
they make their sandwiches with love at this location. so much better than any other location near me
-
May 2023 by Jaime R Reyes
No meat on the sandwiches
-
May 2023 by Lukasz L
Ordered online and received not what I ordered. Gave me no toppings or the bread i wanted. Why would you make a sandwich like this?