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November 2023 by Susan M.
Very clean. Professional and friendly staff! Easy to make appointments and good hours. A little pricey. I used them most recently to get my puppy neutered because my regular vet had an injury and wasn't able to do surgery for a while. They were over 10% more expensive than my usual vet. Granted, my usual vet has a much more modest space, but it's still clean and the staff is great. So if cost is no object.....
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November 2023 by Jennifer K.
My dog got real sick under the care of a different vet and ended up in the ER. Hoffman was recommended by the ER , as of course I was looking to switch vets. All 3 Dr's are fantastic!!! My dog has a chronic Illness and I usually call at least once a week to make an appointment, ask a questions , or have a concern and each time I am so well taken care of by the Dr's and staff. Not one person rubs me the wrong way, which is rare there is usually one person that you just end up not liking to deal with. They all love my dogs and treat them like their own . My last vet .. they didn't really like dogs if you can imagine that. So I know my dogs are in great care and I highly recommend them .
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November 2023 by Dean Henry
I cannot speak highly enough about the people here. They helped my wife and I through the death of our first dog Pepper, and have taken the greatest care of our Dog Daxter. I tell everyone to come here and will continue coming to this vet until either they are gone, or I am!
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November 2023 by Insert Name
Great customer service and care for your little loves. They will work with you to have the best outcome. Great end of life care and best staff.
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September 2023 by Carm B
They saved my dog's life. He was on death's door because of my old vet (Banfield), went to get a second opinion here and within 5 mins the doctor realized the issue. Just the wrong medication, and they immediately realized it. My dog was basically overdosing on the wrong medicine that he was prescribed, my old vet just kept upping his dosage for 8 months.Thanks to Hoffman his turnover rate was almost immediate, lived another 6 years with us before having to be put down. Which I also went to Hoffman for and they did an amazing job. They dimmed the lights, left a sweet note at the front desk saying an angel is going to heaven today and they were so kind and patient. They explained the process to help us prepare for one of the worst days. 100/10 will be staying with them for all our pets and future pets
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September 2023 by Sean J.
I called in hopes to get my dogs tooth looked at and before I could even explain anything or ask any questions I started getting bombarded with defensive energy and being told I have to have an exam, why do I even need to have my dogs dental looked at because he (which she is a she) is only 1... oh maybe because she broke a tooth because she's a dog...? Honestly one of the most unprofessional, defensive, and unintelligent "professionals" I've ever interacted with. No chance I'd take my dog to see you guys if that's how we are spoken to just trying to get an appointment for my dog. Hire better employees to answer the phone.
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June 2023 by MHR
Dr Gus and his entire team are incredible! So kind and helpful and thorough. I have brought two dogs there, a Maltese and a golden retriever, both diagnosed correctly and treated really well. Very happy to have found this animal hospital!
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June 2023 by Lemuel Carbonell
My Gracie is a part of the family. And they treated her with the utmost care I would want for any member in my family. Thank you.
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May 2023 by Mary G.
I have been a client here since 2010. The doctors and staff - particularly Amy - have provided excellent care for my dogs. Dr. House, Dr. Williams, and now Dr. Gus have been wonderful. Worth a drive from Oak Park and now Evanston.
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April 2023 by Tammy Z.
Katie was sick. She needed help from a vet. I called and easily got an appointment. The care from each person was wonderful from the checkin at the front desk, to the assistant in the examination room, to the vet. They were all wonderful.
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November 2022 by Monica Robins
This is the best and most compassionate vet I've ever taken my pets to. She took great care of our pets One day I came home to find my beautiful dog deathly ill and called the hospital. They were just closed but they waited for me to bring my girl there. Sadly, my dog could not be treated and the doctor waited another 45 minutes for the other family members to come say their goodbyes. This doctor could not have been kinder or more caring. They even called the next day to check on us and sent a card a few days later. Very competent and very compassionate.
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August 2022 by Natasha H.
Highly recommend Dr Lilja who is new at Hoffman Estates Animal Hospital. We have followed her from Uptown animal hospital and have been bringing all my furr babies to her for many years! We have had a lab, cat, beagle mix and bichon shihtzu mix with all different medical issues and personalities. She is very good with our highly anxious dog who is terrified of the vet!
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August 2022 by Hannah K.
LOVED this place for years with Dr.House and Dr.Williams. My dog is 12 now and there's a whole new set of Drs. Which is bound to happen, though this last time I went for an annual check up I was there for 2 hours. Not even talking about my dog. Just waiting for the majority of time. We saw Dr.Hartman.. never again. She acted like she had no time for my dog and examined him in the back instead of in-front of us, which was disappointing as my dog is getting older and there's concerns I have. For instance I mentioned I feel like his hearing might be fading as he doesn't respond to the door any more. She then responded to me "well I wouldn't know that"... I'm sorry? That's quite literally your whole job. She seemed rushed, short, and mean. I wanted to talk about my dogs torn ACL and arthritis but wasn't able to much. It's sad to see the Drs he's grown with gone and replaced with .. this. Waste of $500!!!Hopefully next time we can get a new Dr. And some more valuable time, not time just waiting.
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August 2022 by Ethel Robinson
They have superior dental techniques and were able to r ed pair a long running painful issue in my beloved toy poodles mouth. The whole staff is loving and compassionate and make you feel like your dog is their dog. I am so relieved and very grateful to everyone there
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July 2022 by Sami F.
I am so incredibly grateful to be a client here. From my initial emails, to the visit, to the check out and follow up - everyone has been so wonderful. Denise at the front desk was so quick to respond to my emails and jumped to help me the minute I walked in the door. Ashley, Tina, Josie & Ang were the people behind the scenes that deserve a ton of recognition for being so compassionate, gentle and patient with my cats. Dr. Hartmann was so thorough and never made me feel like I was being silly. She took her time to answer all of my questions in a way that I was able to easily understand. Lastly, Dianne was very quick to get my checked out and send me my invoice for insurance immediately. As a pet parent, my biggest concern is always the care that my cats receive. When I came here, I immediately knew they were in really good hands. I don't live nearby but it is worth the drive to be able to receive excellent care. Thank you again for taking care of my babies! I cannot express my gratitude and appreciation enough.
