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January 2024 by Mark Hansen
Store Manager, Mike Broederdorf assisted me in purchasing the 990 and work shoe. Mike took the time to fit the correct cushion sole and educated me on the proper shoe. Money was well spent and look forward to future purchases.
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December 2023 by Kici Useini
I had the pleasure of working with Brandon over the weekend. It was such a great experience with him from the beginning until the very end. Brandon was very knowledgeable, patient and he provided great customer service. It was a real Wow moment. This store is very lucky to have him. This is the second time we've been to the store. Mike helped us the first time.Mike was great, too. Both times we ended up getting comfortable shoes and the most comfortable soles for the inside. We are very pleased with their recommendations. These gentlemen provided my Son and I great customer service and we will be customers for a long, long time. Thank you Brandon and Mike for going above and beyond and making sure that my Son and I are well taken care of. I also noticed the staff all work great together and that's a compliment to the higher ups.
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December 2023 by Linda Bothen
I love New Balance shoes! They fit me so well and they hold their shape and firmness very well.The staff at this store are always efficient and helpful. They know their shoes!The store is located in a small mini mall and has sufficient parking for the times I have been there.The prices are not really reasonable, but for the fit, I am willing to pay them.Their socks are also very comfortable but expensive.
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December 2023 by Gary Milligan
The store staff is very helpful on choosing shoes. I did have a pair that were rubbing on a toe and was able ton return and swap out for a better fit
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November 2023 by Tom Lorentz
Great customer service and attention to detail as I've come to expect from New Balance which keeps me coming back to the stores!
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November 2023 by Robert Brescia
I have shopped at New Balance several times in the past four years. The staff has always been courteous and goes that extra mile to make sure that your feet will be comfortable with your new shoes.
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October 2023 by Kathryn Seemayer
First time in the store. Frequent online purchase of NB shoes. Discontinued my shoes so went to store to explore other options. Brandon assisted me. He recognized the shoes I was wearing, explained why they were discontinued, measured and x-rayed my feet and selected shoes that were the closest to what I had had and liked. Didn’t have my size but was able to order them and they should be here within 5 business days. I will definitely go back to the store and I hope others will try the store out too!
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October 2023 by Beth Rankin
Arthur waited on me. I cannot bend over and touch my feet due to being fused in my back. Arthur took the time with me and did an electronic evaluation of my foot and then brought out many pairs of shoes to try on my feet. What a wonderful, nice, young man. It was wonderful to get a comfortable pair of shoes. It was like the old days way back when! I drove there from Zion. I went to the store in Highland Park weeks ago and was basically ignored.
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October 2023 by Robert S.
Great store to go to. Very friendly and they make sure you are satisfied. Also new balance is a great product.
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July 2023 by C
If you are suffering from plantar fasciitis, look no further! I had been to 2 NB stores and had never been to this store until today. Today Mike helped me with finding the right pair. He put me in the scale to check my feet, and immediately came back with perfect options. He is very knowledgeable about plantar fasciitis, gives me a lot of tips on stretching, and was very thorough every time we tried different shoes and insoles. NB shoes are perfect for plantar fasciitis but their staff are always very nice. Definitely will go back for my next pair!
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July 2023 by Chandur Bijlani
I am extremely Happy with their service in guiding me to make my decision to purchase the right shoe(MW928HB30 and insole at right price.
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June 2023 by Edward B.
Everything was great when I was shopping for shoes at this location a couple of days ago. I have been a loyal New Balance customer for over ten years now. They had the perfect fit in a black leather walking shoe for me in stock. The folks who work at this Schaumburg location are very knowledgeable to say the least! It also helps that they have a state of the art computer which can recall all of your past activities. Check them out! Yup - you and your family will not be disappointed.
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June 2023 by Rocio Peña
I had the best experience at my recent visit. I have frequent foot and knee pain and was looking for a comfortable set of shoes. Arthur was extremely helpful and attentive! I will definitely return for any future shoe purchases!
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June 2023 by Jeanne S
Customer service at its finest! My husband and I were given exceptional service by Brandon at the Schaumburg store! Our comfort was his main concern. My feet are different sizes and I now have comfortable fitting shoes! Thank you, Brandon. You can tell you really enjoy your job.
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June 2023 by Matthew Harrison
The service at this New Balance Store was above the norm! They assisted me obtaining the shoes I wanted in such a way as to make sure of the fit but allowed me to have the sale price I would have received back when I was going to order via the web. The service was such that you WANT to go back..
