Banks near Round Lake Heights, IL

“Hi BMO Bank, I appreciate all the hard work your tellers preform. They always(Love My Berta:}) Take my deposit, make change for my petty cash bag and SMILE. Plus listen to my dumb jokes! I love coming to this branch. If I'm down, I ALWAYS leave smiling or better than when I walked in!At Lake County Storage, we appreciate your dedication to service, for our customers needs as well!!!Your friend,Marie Manager LCS”

“We have been with State Bank of the Lakes in Spring Grove, IL for 30 years. We have done all of our banking with this local bank and have gotten to know many of the team members. We have worked with Kenda lately to purchase some CDs and set up a new savings account. She always takes time with us, and offers us options. Would never bank anywhere else. Ann & Rick Petersen”

“Connie you are amazing! Even though this bank was bought out and changed names it is because of the employees that have not changed why I continue to use this bank.”

“Tricia and the team at the Antioch branch were incredibly helpful. While working through a sensitive family financial matter, she provided expert consultation and service. I’m thankful I met Tricia because I was nervous to even walk into the bank and share my situation. I walked out feeling cared and confident instead of ashamed and embarrassed. What a gracious employee and bank for their help and compassion.”

“When I lived in Mundelein this was my preferred bank. It was a bummer when I had to go to the bank on Maple, but it was only because this bank didn't have the printer to give me a new debit card. I assume because they're a smaller establishment? The employees were always very kind to me and my children (if they tagged along). Complementary coffee, water, and candy was sometimes available if there was a wait for a banker. If I ever did have an issue they were very apologetic and worked hard to resolve my problem. I know most are quick to leave negative reviews, but after moving away I miss this bank. I now frequent a Wintrust near my new residence and it can't hold a candle to this branch.”

“I really like this Bank and all the people that work in it. They are very efficient and friendly. My biggest gripe is that at the drive-in window they don't make the far left window for business transactions. Somebody simply depositing a check should use any other lane. I typically have large Bank envelopes filled with deposits for my business. And I sit in line and wait for Joe average when there are other lanes open and available that I simply cannot use. This is an inconvenience to another wise great bank to do business with.”

“My Debit Card had been hacked by a very bad person (vbp) and the SBOTL Fraud Security Group put a Hold on my account. So I stopped by the Center Street Office on my way to the Vet with my Puppy, and Allison, one of the Many Wonderful Women who works there, took care of Everything, and on the way back from the Vet, I picked up my new Card and EVERYTHING on my Account was Safe, Secure and, as Usual with SBOTL, taken care of Extremely Professionally!”

“I have had exceptional service from First American for years. They know me and are so proactive in the support they provide. Recently I changed the legal structure for my business and didn't think about the need to change my business bank account. They called me and it was so easy to take the new documentation to them and they quickly changed the bank records. I am very grateful to have a real community bank that I can depend on for business and personal financial needs.”

“Been banking with First American Bank since 2016. No issues. I’ve had this bank go after a place of business who cheated me and kept my money in 2021. It went well and First American Bank got my money back from them.I call with questions and have never gotten anyone rude or unwilling to help answer my questions.They will refund one overdraft fee if you’re nice and have good cause. I think you’re only allowed one freebie though.”

“We have been banking with Wintrust for the last couple of years. We have been extremely happy with the service we receive from them. We have been working with Corinna Burgess. Corinna is extremely professional, highly efficient and a pleasure to work with. We hope to continue our relationship with Wintrust for many, many years to come.”

“I've been a First American customer for over 30 years, and I continue to be amazed by their excellent customer service. I need to give a special shout out to Kathy Murray who works at the Round Lake Beach branch. She went above and beyond to help me right before the 4th of July holiday. Her efforts for me were a fine example of what customer service is all about.Thanks again, Kathy.”

“Jaylen from Gurnee branch and his staffs always greets me whenever I do any transaction there customer service are well beyond my needs . I also love their customer services. Keep pushing guys ???”

“The Manager Wilma. And her staff Mariela, Giovanni and the other staff from round Lake Beach Branch they always have a positive attitude and always support my needs and in addition I also witnessed every staffs how much they inter with there’s customers . Keep up the good work.”

“I can’t thank State Bank and especially Laura and the Round Lake branch for helping me with a fraud case! She was so patient and kind as she helped work through working with my accounts. She represents the service one would want from their personal bank!”

“I recently closed on my second purchase, (both with Ron) Ron Jackson is BY FAR the loan officer to work with! Ron was very attentive, informative, compassionate and dedicated to us throughout the entire process.Our contract was written to close by a certain date “or sooner” Ron’s hard work and dedication put us in a position to close almost 2 weeks early.Ron was ALWAYS available to take my calls and answer my questions, this is true dedication. I’ve previously done a home loan and contacting your loan officer once you make application is nearly impossible, always sent to voicemail or the loan processor. Not with Ron, he actually takes the time to thoroughly explain everything.Thank you Ron for your hard work and dedication! I highly recommend Ron at North Shore .”

“Tom Plonowski and the entire staff at the Wauconda, il branch did an outstanding job, they were efficient, well trained and actually answer phones LIVE everytime with care and follow up. In addition they by far had the best savings rates, highly recommend as true customer service is so hard to find, but so appreciated! Thanks again, Mike from ING is good apparel.”

“There was a point when I wouldn't have written a great review, but things have VASTLY improved at Community Trust Credit Union, particularly at the Grayslake branch. So friendly! So knowledgeable! So willing to go the extra mile. It is going back to the friendly, local credit union I remember when I joined a decade ago. That makes me so happy!”

“i was having a extremely bad day, im sure we have all had them! it wasn't until i received a call from ebony and and she explained everything very easily and made me feel very comfotable did my day get better. im sorry I forgot the person who signed me up but she did the same for me. It really showed how good the team in Antioch really is and how lucky i was to be part of GLCU in antioch!!!”

“Awesome BankNever a long wait or long linesThe girls are fantastic thereThere's one in particular that is so coolI can't give her five stars I can only give her five??????‍♂️??”

“THANK YOU THANK YOU THANK YOU!!!It’s been hard for me to get to the bank because of my work schedule and my closest branch is thirty minutes away. My husband called to let them know I was going to get there two minutes after closing and they actually waited for me! So freaking thankful because with the work, holidays and kids it’s been hard to get there before 5 o’clock. Thank you so much to the staff that stayed to help me!”

“Shada is very knowledgeable & also provides a great customer experience & is also extremely knowledgeable in her field with valuable information and straight to the point definitely a go-to banker for any questions with direct answers definitely an expert business professor.”

“I use this branch regularly and the branch manager, Renata, is the best! She is very personable, professional, and knowledgable! She has guided me in the right direction to make my money work for me and she has not been pushy at all. Her advice is very much appreciated!”

“I recently opened up a new checking account about a week and a half, 2 weeks ago with Chase. I went without a bank for 15 years or so because I didn't trust them. The first time I walked in I was greeted warmly by Neelu. She was very welcoming and friendly. I told her that I wanted to open up a checking account and she said oh i can help you with that. And she brought me right into her office. I believe Neelu was relatively newbut she had been there long enough to know what she was doing. and I felt at ease with her right away. She took the time to explain everything to me and she was quick and thoroughand friendly. I was in the bank for maybe 30 minutes and we had everything set up and I felt confident that choosing Chase was a great idea.Fast forward to yesterday, I walk in to Chase all frazzled and upset because I had lost my wallet the day before and couldn't find it anywhere. I was a mess, guess who greeted me? Neelu. I had just walked in and she saw me from an office she was in with another customer and another banker and she came out quickly to ask if she could help me. I asked her if she remembered me from signing me up for 2 accounts. She said yes. I said thank you and proceeded to explain my last 24 hours of losing my wallet. I had no ID, no bank card or credit card no insurance card and no social security card and no cash. I needed to get some money out for a few days until my new card comes in the mail. She said yes, absolutely, I can do that for you. She brought me over to her desk and she asked me some questions to establish who i was and to protect my accounts and privacy. I was a wreck when I walked in and Neelu had me calmed down in no time. And boy was she a great multitasker. She was helping me out and 2 other customers in there as well. But her primary focus was on me and my situation. She had excellent communication and customer service skills and she was calm cool and collected and I was a complete mess. She spent at least 2 hours with me canceling my card and trying to set me up with a digital wallet to use until my new card came. We had a lot of trouble though because my phone was giving me issues so it wouldn't let us set it up. We were equally as frustrated. I can't tell you how much it meant to walk into an intimidating environment and be warmly and quickly greeted. Neelu was wonderful. Thank you Neelu for all of your help and time and patience. You deserve a 10 star review. Hang on to this employee, Chase she is a dynamo! I would recommend Chase Bank to anyone, they are really on the ball. And thanks also to the 2 other gentlemen that were trying to help. I'm so happy I went with Chase Bank. Thank you Neelu you were awesome! And thanks Chase Bank for making banking so convenient and simple to navigate your app.And the good news is that I got back from Chase and put my jacket on the couch and as I was laying it down I saw my wallet sitting on the couch that I had ripped apart 4 or 5 times trying to find. We all looked and then it appeared. Divine intervention.Oh what a relief! Thanks again Neelu and Chase!”

“I had a great experience here, the teller Ang, was really helpful and very polite.. and able to get everything done I needed. No pushy sales pitches or aggressive spending tips. It's busy Sat. Morning, so plan accordingly!”

“Came in for an issue looking to get my account unfrozen and closed, 1-800 chase numbers and executive dragged their feet and refused to unlock my accounts even though I was the victim! But Sherry and all of the other staff were beyond helpful and polite, they did their best as a branch to apologize to me and make things right. Other Chase bank branches and executives should admire and look up to the Antioch location as an example of good bank customer service, especially Sherry for doing everything she could to do the right thing. Even though I was frustrated with chase I was not angered anymore after the service provided at this branch. They stayed open almost an hour just to make things right and I’ve gone to over 6 branches who were of no help. Thank you all so very much for your help, especially Sherry!”