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February 2024 by Maria
What kind Customer service. I am going to use them moving forward with all my phone needs. Billy the manager is A+
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January 2024 by V. D.
Everything was perfect. 4 lines, I left ATT and it was not easy. But Damian did his job flawlessly, he and his manager are great professionals. Now I'm with T-mobile and I'm happy with everything.
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December 2023 by Lauren Velas Ara.
Satisfaction 10 out of 10, good service and explains very well, thank you Christian F. for your time, you resolved my doubts and helped me a lot.
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December 2023 by Edwin Diaz
The attention is excellentI want to congratulate Christian FFor your excellent attention a 10
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November 2023 by Aniket
Ralph is just amazing. Helpful people in the store. Good offers always.
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October 2023 by Leanne Dumais
Billy and Ralph were amazing! They were so kind. They explained everything to me and were so knowledgable. It was the easiest experience I have ever had at a T-Mobile store. I would highly recommend this store!
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October 2023 by Debora Gonzalez
I was there the other day and Ralph took excellent care of me. He is not only friendly and efficient but he is also honest. I love his attention to detail when he's serving you. He can make a customer interaction feel familiar but never drops the ball. I wish more managers were like him. He definitely is the reason I would come back to this specific t mobile location.I have a t mobile about 5 minutes from my house but I made the drive to this one based on reviews, and they weren't wrong.You quickly get acknowledged when you walk in and at least are told where in line you stand. The other t mobile by my house didn't even do that and they went to add the person ahead of me because she was older.This t mobile got quickly overwhelmed with customers but Ralph along with his associate managed everyone in a timely manner.I loved the service and was very happy that the big purchase I was making was being pushed through from a person that knew what he was doing. I recommend this place!
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September 2023 by salman ali
Manager and staff are amazing. No other place I'd go for my tmobile orders or issues
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September 2023 by Zehra Javeri
Wonderful experience, Ralph was absolutely amazing. Big thanks for sorting out our phones.
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July 2023 by Nicole Remos
Absolute best team at this T mobile. Go nowhere else. Nicole and Cristian went above and beyond. Impeccable customer service. Make you feel like you matter as a customer. Met and exceeded all expectations. They are why we will stay T mobile users! They spent hours with us tansitioning accounts new phones accessories etc. All while still taking care of each customer that came in.
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July 2023 by Sidney Mori
I came here for a phone exchange. They customer service was good. They were busy but also acknowledging customers as they came in to the store. Ralph was great. Fast and answered all my concerns with my phone.
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July 2023 by ww2875
Friendly n Professional staff! Great service , great environment. And oh yeah great deals.
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June 2023 by Michelle Christian
Billy,Ralph and Nicole are who you want to talk to when you go to T-Mobile at the Fashion Outlet Mall in Chicago! All of them were extremely helpful and informative. They answered all questions and even thought of things we didn’t when looking for options to replace a broken phone. If you’re looking for great service and knowledgeable employees T-Mobile in the Fashion Outlet Mall in Chicago is the place to go!
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June 2023 by Don turner
What a great store! Out of town for a wedding and I dropped my phone in the parking garage broke the screen! They worked it out and I walked out with a new phone! Thanks Billy, Ralph, and Nicole! Great crew of people! Hard to find!
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May 2023 by Corey Helms
One of the best T-Mobile experiences I've ever had. Ralph hammered out my issue extremely fast. I'm in town from Florida, traveling to Dallas next. I woke up and my SIM card wasn't working. I tried most methods and nothing worked. I tried 3 other T-Mobiles in the area and it was all just sales guys, no one wanted to actually help me with my issue. I ended up at the Fashion Mall T-Mobile, and after running around for 4 hours, Ralph solved my issue in 30 minutes. We determined my SIM port was bad and I bought a new phone. The rest of his team was fantastic and friendly as well. If I'm ever in Chicago I'm going here if I need to.