-
June 2024 by Jesús Melecio
They don't answer and they call you back until they feel like it, and when you have resolved the situation, I feel like I am paying for nothing and the worst thing is that I have been with them for several years and the day I needed them they didn't even take me into account.
-
April 2024 by xuedong liu
Sonya is a very professional, efficient, considerate and patient lady. I went to her office on March 26, 2024 to inquire about car insurance. It only took me about 40 minutes to compare prices, make insurance plans, choose the contract and payment method, etc. As a new immigrant who just moved from another state with poor English, I did not understand several insurance terms, so Sonya explained to me very patiently and put forward very professional and reasonable suggestions on several key insurance terms. Finally, the price of the vehicle insurance contract signed by Sonya was much cheaper than the vehicle insurance I bought last time.
That day, even though it was raining outside and a little chilly in spring, Sonya's service made me feel warm.
In addition, Sonya also helped me contact the insurance company the next day to call for follow-up matters.
For this, I am very, very happy with the experience and thank you Sonya! And would like to recommend Allstate's Sonya to other friends!
-
February 2024 by David Colombo
Sonya was very helpful, and knowledgeable with setting up a new homeowners insurance policy for me.
She was able to answer all my questions and was very polite and helpful!! I would highly recommend this agency!!
-
January 2024 by James Felts
Happily serving our community for over 20 years and loving it.
-
January 2024 by Miguel Martinez
very happy to have this company so I feel much better
-
November 2023 by Mike Favreau
Can’t believe the service I received from Sonya Vazquez! She has to be the nicest, courteous and fantastic person I have ever had the pleasure to speak to! Hands down the most helpful agent and is a credit to her profession! I wish every insurance agent was 1/2 as good as she is! Thank you Sonya for all your help! I may just call you again to say hello. Keep up the great work, Jim Felts Allstate insurance is lucky to have you!
-
November 2023 by Linnea Simmonds
My local firm has been wonderful. But recently (5 months) i filed a claim. Claim is still opened with no resolution. Months back i did have to contact my local office to assist me under this claim and were extremely helpful. But i did learn they cannot assist in much more then customer service. Bottom line allstate sells products they do not fulfill. Inspections are far and few in between with much contrast in results. Bottom line i feel this company has failed me. Good luck
-
November 2023 by Erika Denker
Allstate refuses to cover my roof loss, my claim had been open since April of this year and have show respect to my adjuster while also giving him MONTHS to work in my claim and while this time has gone by he keeps giving me the run around and different excuses in why they won't cover my roof. I have contacted the claims advocates and they told me what they're looking for and my adjuster continues to refuse to approve my claim explaining that Allstate expects Me and the roof contractor to patch my roof with shingles that don't match my current shingle by anymeans and is asking that we trim them which is against code, we proved that doing this will compromise the rest of the roof completely and we submitted proof of this and he continues to deny my claim, I am submitting a formal complaint against the adjuster and Allstate with the DOI. The adjuster also refuses to provide his NPN and the name and contact information to his superior and he states that he is the Manager. I am expected to fix my roof with spit and sticks basically. I would say Allstate takes part in unethical practices with the way the suggest repairs should take place. I should have never moved from State Farm.
-
November 2023 by Dean Gardner
Friendly staff. Recommended
-
September 2023 by Jaime Zagal
Thanks for be there and really helpfully
-
September 2023 by darrin
This company has been a problem from the start. It all started when we transferred from another insurance company. They accepted our payment and said we were insured. After we had canceled our other policy they then informed us our house was not covered until we got a new roof. That should have been explained before we signed with them. We didn't have the money for a new roof. We would have just kept our other insurance. Well we managed to get on a new roof and after years of no claims they inform us our car insurance is going up an extra $50 a month. They use the inflation excuse. Unacceptable and poor business practice. Another insurance company offered us insurance $50 a month cheaper with deductibles 75% lower. Goodbye Allstate
-
September 2023 by Urbano Lorenzo
Excellent services …
-
August 2023 by Robert Fusco
The woman with whom I interacted with at the desk just inside the door, was extremely pleasant and efficient. Everyone that I saw inside (3 people), appeared to be very happy and friendly.
-
August 2023 by Julia Zamarripa
Had my insurance there for about 15 years so far so good no issues no problem ladies are bilingual all that helps out a lot
-
January 2023 by sheldontunes
Easy to use the online app, good rates for both car and home insurance. Very happy with Allstate.
