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November 2024 by Nick Miller
Wasn’t a bad experience just didn’t like how the workers would follow you around if I needed help I would come find you
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November 2024 by Michael fry
We were bed shopping and were greeted by Pam. She was very patient with us and answered all our questions. She helped us select a bed and mattress.
Good experience!
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October 2024 by Shane Gillenwater
Bob the salesman was legit.. this place is the place to go for furniture.
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October 2024 by David Conway
$10.00 full coverage healthcare per the I.R.S using ein522758601
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October 2024 by Velia Tinoco
Great prices, very friendly and good quality in everything I have bought there, 100% recommended
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October 2024 by Paul Nisevich
Went for TV Stand, they had a good selection. Good customer service, but didn’t push hard.
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October 2024 by Scott Braun
The products themselves you get what you paid for. What I liked about Bob's was the service. As soon as I walked in a salesman greeted me and asked if I needed help. I told him what I needed and specifically what I was looking for. He got me what I wanted and I was out the door going to my next errand in 20 minutes.
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October 2024 by teena stangl
Clean store good product. The sale person did not know how to talk to customers very snobby. Had an attitude like didn’t want to be there. The manager was very nice
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October 2024 by Penny Fry Davis
I had a great experience with sales rep Bob @ Bob's in Rockford, Il. My furniture will be delivered next week. I will update on my delivery experience with them then. But, Bob was awesome!
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October 2024 by Sofia Miranda
Love how they care for customers, very nice people, attentive, good service over all.
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October 2024 by Alyssa Stevens
Bed broke in less than a week, taking another 8 weeks to get fixed. Trash quality, go somewhere else
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October 2024 by Rayna Eisner
Actually the WORST!!!!
I would give 0 stars if I could!
Iris our sales woman was amazing but everything from there was a nightmare. We buy the ONLY couch in our budget that wasn’t out 10+ weeks. Ended up needing to cancel our order. Servers go down for almost a full week (what company lets their stuff be down for almost a week) I get told they can’t do my refund in store because they don’t keep cash, fine. They won’t process my refund to my card but tell me I have to wait for an email on how to request my refund. This email they said takes no more than 24 hrs to come in, well over 24hours later still no email, I call customer service, wait on hold for 30 minuets just to get told the email takes 72 hours to get sent. So I can get the email saying to check on the status of my just placed order and the email with all information on “goof proof” right away but not the email on how to get my money back? 1600$ later and I can’t even get my money refunded because they still won’t send me the email or process my return!!!! Also good luck calling the store directly!!!! Unless you’re giving them your money they don’t want to hear from you. I will definitely be taking my money somewhere else, atleast when I finally get my money back!
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October 2024 by josh vandergraph
Iris our sale woman was very patient and helpful. She did not force any sale nor did she come off strong. Very appreciative.
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October 2024 by kurt m. pazdra ii
My wife and I found the customer service provided by Pam so helpful! She gave us good suggestions, worked with us to make sure our rebate voucher got applied, and made sure we had a chance to opt in on the Goof Proof protection plan. Very honest business and great prices!
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October 2024 by Richard Rivas
They were very professional and fast. Answered any questions I had and were very detailed when it came to explaining the leasing process
