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May 2024 by Keith McCoy (Pap)
Yesenia at the Alpine/Newburg branch was super easy to deal with. She helped us through a fraud issue, and made the process as easy as she could. Everyone at this branch have always been friendly, and helpful. This situation just reassures me I’m doing business at the right branch.
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February 2024 by Marwan Hamza
One of the best banks in country but this location some of the employees have a bad attitude I was there today for over an hour the security guard was hitting on one of the bankers laughing and not doing his job so he get paid for doing nothing
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December 2023 by Jorge Humberto Castro Sandoval
I think the same as the others reviews terrible bank service in this branch
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October 2023 by Steven Elitzer
Terrible banker teller service asked to speak to a banker got a dirty look from the teller had a straight attitude never really solved my issue
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June 2023 by Ahlam Thabet
Everyone is nice
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October 2022 by JON PAUL AGUSTSSON
I really love BMO; they are always friendly, kind, helpful & very professional. I highly recommend their services .Jon Paul Agustsson
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May 2022 by Griffin Rainbird - Rockford, IL
I think I've had it with BMO. I've had the same account since I was about 15, initially with Amcore and since the day BMO took over the customer service has been a joke. I will be withdrawing everything from the account and will not be using the company ever again.
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June 2021 by Karen Zander
I have always gotten good service at this bank. The people are very helpful and friendly.
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February 2021 by Haley Stratton
Getting someone on the phone is impossible. This branch location is a joke.
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January 2021 by Bibiana Strawbridge
Terrible service, I definitely do not recommend this location, I have 6 months with the same problem and until today they have not been able to solve or help me solve the problem either by phone or by person, something as simple as removing a note from the system.
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October 2020 by Dennis Anderson
Wow.another BMO Harris location that does not answer their phone.you guys have a serious problem.yur not the only branch either.going to start looking at other options.wow again.
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September 2020 by Dash X
Stunningly bad customer service. Honestly, shocking contempt for customers from this bank, at the South Alpine location and the South Main location. I've never felt so unappreciated as a customer in my life. I really don't even know what to say. The bank is unable to fulfill even the most basic services, like having a functioning ATM in its lobby, and it is IMPOSSIBLE to connect to customer service. I called the South Alpine number during working hours and got a recorded prompt. Because I didn't know an extension to access, I was told by the recording to hit "0" for operator. That number rang and rang, but nobody answered . . . then I was sent back to the original prompt and told again to dial "0." This repeated dozens of times without anyone ever answering and without offering me the opportunity to even leave a message. I finally dialed a 1-(888) number, and ended up with some kid at a call center in another state who didn't know anything about anything. I have been a customer of this bank since back when it was Amcore . . . I just don't think I can keep my money there anymore. The lack of concern for customers and the seeming inability to provide simple services necessitates a change. Fortunately my wife and I have accounts elsewhere. I'll transfer everything to another bank.
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June 2020 by Miguel Perez
Very slow drive through service.
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June 2020 by Efrain Torres
Rude pple wrk here
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May 2020 by Michelle Bush
Arelys is a wonderful person and banker! She was extremely helpful and professional!
